I have owned a P345 for 4 years. I have shot it very little over that time. 600-700 rounds. The last couple of times at the range, the firing pin failed to advance and strike the round.
After the first range session, I cleaned the gun thoroughly.
Still happened. Some magazines, no problem. Others up to 3-4 misfires each. I changed ammunition quality. Problem persisted.
Overnighted by ground back to Ruger on a Thursday. They received it on the following Monday. $30 total shipping. I expected a phone call from the repair department giving me the repair cost. Also expected to give them my credit card info for repair costs & return shipping.
Nothing. No call. No e-mail. Nothing. They had told me 1-2 weeks turnaround.
On the 14th day, the Fex Ex guy rings the doorbell. I was expecting the 5 free magazines that came with my new S&W M&P 15 AR. Nope.
It was my P345 coming back from Ruger. New firing pin and firing pin spring. It had obviously been cleaned to boot! No charge!
They stand behind their products.
After the first range session, I cleaned the gun thoroughly.
Still happened. Some magazines, no problem. Others up to 3-4 misfires each. I changed ammunition quality. Problem persisted.
Overnighted by ground back to Ruger on a Thursday. They received it on the following Monday. $30 total shipping. I expected a phone call from the repair department giving me the repair cost. Also expected to give them my credit card info for repair costs & return shipping.
Nothing. No call. No e-mail. Nothing. They had told me 1-2 weeks turnaround.
On the 14th day, the Fex Ex guy rings the doorbell. I was expecting the 5 free magazines that came with my new S&W M&P 15 AR. Nope.
It was my P345 coming back from Ruger. New firing pin and firing pin spring. It had obviously been cleaned to boot! No charge!
They stand behind their products.