Another rant

[Fox Mike]

I was wondering if it is just those I have to deal with or is it everywhere. I have an audiologist, a pulmonary doctor, a urologist, and a GP. Seems that no matter what time I call any of them, for whatever reason, I have listen to a number of 'options' and then "press ..." and then listen to another number of 'options' then again "press..." and then "leave a message and we will get back to you as soon as possible."

 

[wolfsong]

And then they rarely get back to you...

 

[kmoore]

Yes sir, makes me want to toss the phone at times. Hire enough staff to answer a damn phone call.

 

[Ale-8(1)]

It's not just you, Frank! :roll:

 

[LDM]

It's the real plague in the country. These automated answering systems circle back more the Jen Psaki.

 

[Johnnu2]

We are just going to have to realize that "it's all about money".... it's a BUSINESS.

Our group doctors are run by the accountants.... they even re-did the huge parking lot and made the parking space so narrow you have to be a 24 year old athlete to get outta your car. Piece work has come to medicine.
IMHO,
J.

 

[steveodtw]

And "Listen carefully as the selections have changed." Do they all really change that often?

 

[Fox Mike]

And "Listen carefully as the selections have changed." Do they all really change that often?

Like you would have actually remembered them from the last time you 'played the lottery'.

 

[ronto]

The next bill you get from your doctor don't pay it and leave a message on your answering machine for the doctor to leave you a message and you'll get back to him...just never call him back.

 

[redhawker]

And then they rarely get back to you...

That's the part that's enough to PO the pope.

 

[sfhogman]

I get my medical care at the San Francisco VA hospital.
Day before yesterday I logged on to the website and noticed that one of my meds was listed as "expired" in the pharmacy section. My doctor had given me his number, so I called and explained what had happened. He chuckled, said "go figure", asked for the last four of my SSN and told me to hang on. Less than a minute later he told me all was okay and how was I doing? We talked for a few minutes and that was that. A few minutes later I logged on and saw that the medicine was available and ready for shipment.
Good people.


Jeff

 

[Pat-inCO]

That's the part that's enough to PO the pope.

Another astute observation! :wink:



I'm having much the same problem with my cardiologist.
His people forget that each of us is a CUSTOMER, and thus
can find other offices to patronize. :wink:

 

[blume357]

What grips me about calling my docs or others there is the part that informs me if I have an emergency I need to dial 911. DUH!

 

[Big Old Boy]

Really, if it’s an emergency call 911 who would have thought of that. My daughter worked with battered abused children when I try to call her I get the call 911 message on her phone I don’t call her anymore just text.

 

[Jeepnik]

Yes, I get a menu but I can always request a human and get through. My doctors staff, especially the specialists pester me to death. They are almost as bad as telemarketers.

 

[bogus bill]

You have to be in good shape to climb Doc`s stairs on Gunsmoke!

 

[Colonialgirl]

Well, I had appointment for an eye exam at the VA today; Appointment was at 13:30 and I got called from my auto at about 13:40. FACE MASK ON!! Eyes checked retina photgraphed, ete, etc, saw the Doc and was out about 14:45. Eyes are good, I'm about 20/25 in the right eye; got a new prescription, picked out my glasses with no line for whatever across them , all free and I'll have them in 1-2 weeks by mail.

 

[Fox Mike]

Yes, I get a menu but I can always request a human and get through.

How does one "request a human" when all the options are recorded? There isn't anyone to request anything through or with; at least not any I have contacted.

 

[Colonialgirl]

Just a thought, but in the midst of all that clamor, Try just hitting the ZERO key ( 0 ) and see if you can get a live operator on the line.