spoke with joe at about 5pm... hes sending me a shipping label to send my gun in... what he said was that he had seen this issue before, but very few times... he said he figured that he had only had about 10-12 of these problems sent in...
according to him, the problem is that the slide and the locking block has a small gap (a couple thousands of an inch) that lets the slide slap against the block... also said that there is a slight bit of burring that is normal on the front edge of that block, and that it will happen after a few thousand rounds... but that it shouldn't show any deformity in the metal...
was also told that they had fired many thousands of rounds through these guns during testing, so im sure that they caught most of the major problems... he himself said he figured that he had probably fired over 30,000 rounds over a couple of month period...
now, myself having worked for several major computer companies in the tech support field, i know what happens with new products as well as with customers calling with problems... Dell for example estimated that less than 8% of their customers would EVER call for support... Gateway estimated about 10%...
for Ruger to have made some 18,000 (joes estimate)of these guns so far, it would stand to reason that they would have a few problems... so for joe to tell me that he had only seen the problem a handful of times, is well within reason and i would have no reason to not believe it...
what matters is the quick response they are giving to resolving the problems... in my case, i emailed joe at about 4:30 yesterday... i had a phone message left at home before 10am today... i called him back at about 4 this afternoon, left a message and got a return call within 45 minutes...
so far, that is top notch customer service... i am not a person that is so unreasonable as to assume that every brand new product that i buy will be perfect... manufacturing problems happen, human error happens, its not really that big of a deal... what matters is how the problem gets resolved... i have heard from many people so far that have been very happy with the service they got from Ruger, even though they had product problems, their issues were handled with reasonable solutions...
its funny, the few people that i have seen that are the most vocal about how big of a deal these problems are, are people that do not even own the gun... apparently its very easy to raise holy hell about problems with products that you have no firsthand experience with... i guess the anonymity of the internet is a wonderful thing eh?