Blackhawk47":2lnnmfcq said:
SmokeJumper":2lnnmfcq said:
Blackhawk47":2lnnmfcq said:
It has been great working with Ruger on this problem, fast turn around no questions asked just great people to talk and work with.
Too bad they won't treat the folks who purchased the early release guns as well as they have you. The solution for those folks is to BUY the REDESIGNED parts ----- Yea, that's 'Customer Service' at it's finest.... :?
I cant see Ruger treating first model coustomers different from later model customers. Do you have a dog in this fight if so what kind of problems are you having with your SR9 that they wont fix?
Yep. Bought my son one. From day one it was near impossible to load FMJ ammo without scraping the daylights out of the round. Getting it loaded took a lot of patience.
I read others had the problem as well --- the initial solution appeared to be that Ruger sent new mags and mag catch to those who complained. Sounded fair to me --- until I called. Then the stories began.
I received a "new mag loader", which I call a "Hula-Ho ---- great loader, but it did zip for the prolem of damaged rounds. It just made it easier to cram the mag full.
I also received instructions on "filing the mag catch slot" with a small, fine, jewelers file. Sorry, but on a new gun I see no reason for a consumer to have to 'file anything" in order to make it function.
Then when I called Ruger again, I get the story that the mags will get better with break-in.... which is 25% true. The rep literallly hung up - even though I took great pains to be VERY CORDIAL, not shouting, no swearing, just being Joe-Nice-Guy.
Then they switched their policy and offered to SELL new mags and a re-designed mag catch. The early complainers got them at no cost --- the patient ones had to BUY the same parts. WHY should ANYONE have to BUY NEW PARTS FOR A NEW GUN --- SO THE GUN WILL FUNCTION AS IT SHOULD HAVE FROM DAY ONE?
Since I own several Rugers it's not a matter of not liking their products .... until now. I stuck with them on a P97 that threw the slide-lock across the room when the gun was being fired. It took forever for a solution on the problem --- and I dumped the gun. Then I foolishly took a shot at the 345, again I was taken on the 345 and I forgave the problem and gave the SR9 a try.
Now more issues and more Mickey Mouse fixes. I'm done with Ruger ---- especially now that the company has been sold. These new owners are out and out liars, cheats and out for only their own profit. I will tell the world as long as I can ....... no amount of reports on how good the gun is will change my mind becasue RUGER REFUSES TO FIX THE PROBLEM WITH THE GUN I BOUGHT FOR MY SON. they may be 100 good-guy with other folks ........... but it matters not.
So, yes I do have a doggie in the hunt and he is PISSED. :x