Ruger service has always been excellent in my experience.
1. Buddy bought a used Blackhawk .357 revolver. Sent it back for the upgrade, no cost to him except shipping to Ruger.
2. I bought a Blackhawk .357 revolver. Cases would drag after firing and rotating around. Sent it to Ruger, basepin was replaced, no charge for the repair or return shipping.
3. Purchased a 1989 M77 in .257 Roberts in 2004. After a decade of my use, it developed a problem where the bolt had to be jiggled to eject a cartridge. (Bolt would not come backwards.) Sent it to Ruger, no charge for repair or return shipping.
4. Bought a new Hawkeye .300WM as a wedding gift for a son-in-law. Rifle was a display rifle and had minor scratches in the bluing and wood. Called Ruger to ask about cost or repair, answer was $0. They reblued and replaced the stock with a VERY nice African stock (ebony tip, crossbolt). No charge for return shipping, either.
Ruger M77/MKII/Hawkeye rifles have a rep for not being the most accurate rifles around. Several years ago I was getting ready to go hunting and wanted a last scope check. Had my MKII .338WM and .30-06, both stainless with boatpaddle stocks. (The .30-06 came in a laminate stock, which I still have.) After a shot or two with each at 100, I went for clay pigeons on the 600 yard berm. It took 3 shots with the .338 to hit one and 2 shots with the .30-06. Done.
A week or so ago I asked a guy to spot for me while I shot at a clay at 600 with the same .30-06. Turns out I didn't need a spotter because my first shot blew it up.
Got one with my Hawkeye .280 Rem week ago, too.
Superior service and rugged, reliable products have made me an unabashed Ruger fan.
