LuckenbachTexas
Buckeye
Looks like the thread is a division between realistic expectations and groupies.
mohavesam said:"If Davidson's passes on a defective Ruger (or Smith, or Charter, or Hi-Point), do you hold them responsible for defective merchandise?"
Answer: Yes. In fact Davidson's as everyone knows, actually has a lifetime warranty on the Ruger guns and guns from other makers, that they take responsibility for maker's defects. That is a stand-up plan born from customer dedication.
LuckenbachTexas said:Looks like the thread is a division between realistic expectations and groupies.
Jason at Lipsey's said:First off let me address a couple of incorrect statements.
Mohavesam,
You have said a couple of times you know for a fact that every box is opened by the distributors to verify serial numbers. This is completely incorrect. We have never done that in my 16 years at Lipsey's. I was curious though to see if we were the exception so I called a few of my friends at other distributors and they confirmed that they do not open any boxes either. All guns are scanned in and scanned out via barcoded labels. Not sure where you are getting your information, but it is wrong.
Lukenbach Texas,
I'm not going to re-hash the reasons we do not and could not inspect each gun that comes in our warehouse. Gunsbam69, Cordite, Dpris, Contender, and others have stated correctly the reasons and I do appreciate you guys stating the facts. In order to make sure each gun is perfect like you said, we would not only have to inspect each gun but also test fire them pretty extensively to be 100% sure. I'm sure some people would complain we sold "used" guns if we did that. You mentioned that the TALO guns had the best fit and finish. As Gunsbam69 said, Davidsons ( A great company as well) and us distribute the majority of TALO guns. TALO isn't a distributor in itself, but a distributor buying group that commissions special runs. I can assure you nobody's special runs get more special attention than others. The guys and gals on the factory floor assembling guns have no idea where the guns are going to. Lastly, you mentioned that we have "Ruger Collectors" that work for us that cherry pick guns in the back for themselves. I sure would like to know who these people are. I'm not aware of them, but if you know something I don't, please give me some names so they can be written up for going in the warehouse and opening boxes.
Some people have issued concerns whether we care or not about guns with cosmetic or function issues. That is a legitimate concern and I can tell you we take it very seriously. Every time we have to take a gun back its like taking a $50 bill and setting it on fire. By the time we absorb the shipping and processing cost we lose money on that gun. When we are made aware of a problem we take that to the manufacturer so they can take measures to correct it.
Some have questioned whether Lipsey's as a company cares about its customers. All I can say is that's THE reason I even started posting on here. When some guys asked me to join the forum I told them I am not here to sell guns or shill for our company. All I wanted to do was be a resource and a contact point for guys and gals who had questions, concerns, problems, or suggestions. Lipsey's has been extremely open (some from within the industry think too open) with production numbers, qty's sold, product lead times, etc. Just ask CHET15 how easy it is to get that kind of info from other distributors. We don't have to do any of this, but we are gun enthusiast too and know info like that is something fellow enthusiast like to know. My inbox has stayed full of request for help to find a gun, to get info about a gun, help with an issue with a gun, or to give ideas for future guns. Someone correct me if I'm wrong, but I have responded to each and every request and have done whatever it took to make the customer happy. Some of the issues were our fault, some the maker's fault, some a dealer's fault, some the forum members fault. Either way we do our best to make you happy.
In the end, if you are concerned about the fact we do not inspect each gun that comes in our warehouse and decide not to buy one, there aren't any hard feelings here. If you would like to discuss it further I'm always available. If there's one thing you can't say is that I'm not accessible. You can email me, PM me, call me , write me, or send me your number and I will call you.
Here are all the points of contact:
toll free: 800-666-1333
email: [email protected]
mailing address: Lipsey's, LLC.
7277 Exchequer Drive
Baton Rouge, LA 70809
Have a good day,
Jason
BearBio said:I don't have a dog in this fight (I do have one of the early Lipsey 44 Blackhawks. It is "OK". Not great but "OK". I MUCH prefer OM Blackhawks & SBH.), so I am speaking as an outsider who just read this today. My observations:
1. Lipsey puts their name on an inferior product. This, to me, shows a lack of pride in their product..
BearBio said:2. Lipsey (or any other manufacturer) can fix a problem with a supplier or it can make excuses. It appears obvious which they would rather do.
Jason at Lipsey's said:It's alright Hittman. Biobear has a right to his opinion. It's easy for people to hide behind an alias and a keyboard and make accusations about something that they admit to being an outsider to. Luckily the majority get it and I do appreciate it!