Ruger/Lipsey's Quality Falling Fast ?

Help Support Ruger Forum:

mohavesam

Hawkeye
Joined
Jan 4, 2004
Messages
5,847
Location
Rugerville, AZ
Well I'm now one-for-three now in the Lipsey's Single Seven guns. :evil:
I'm beginning to understand that Lipsey's does not inspect these guns, and Neither does Ruger NH?
Here's my own personal saga (not second-hand or interweb re-flush) Not a rant, just a first-person experience:

First gun - Ordered and took delivery of a 5.5" S7. Rejected it on the counter because of uneven and credit-card size b/c gap, sharp edges all-over, obvious damage to the front site (dropped on floor???), scratches on the muzzle and top of barrel, seriously ill-fitting grip panels. Both the LGS pistolsmith (a former Ruger employee) and I just shook our heads.

Second gun - LGS called when they got in a 4.625" S7, held it for me. We both gave it the once over and it looked alright - still lots of very sharp edges, this one missed de-burring, but was timed well (no cylinder ring yet) and showed no obvious damage. I bought it and fired it a few days later. Federal 100 gr ammo, perhaps the most-widely available 327FM stuff out there, shot 3-4" "groups" of varying shapes at 21' despite soft and hard rests, that's all anyone could do with it that day. OK its not a match gun or even a headshot-worthy woods gun, but its no worse than a Hi-Point... Base pin jumped fwd a couple of times and the action pins walked out a couple times, no big fix but this is a new gun right? Oh yeah, we both sliced our fingers on the sharp edges of the trigger guard when firing it. Machine marks on the grip frame indicate no inspection and no de-burring. Even a blind guy could inspect/detect the tooling on the outside, albeit he/she would need bandaids afterward. Ok, it at least shoots the indicated ammo downrange, and doesn't blind the person next to you at the range with b/c hot lead "spit".

Third gun - Found a new 4.625" being unpacked at a different LGS. Ended up buying it with the intention of selling the other somehow. Third time is a charm right? This gun still has what have become in my experience, the Single-Seven hallmarks: noticeably ill-fitting grip panels, very light-strike nomenclature on both sides of the frame, and VERY sharp edges all -over. By that I mean the ejector shroud slot could/does slice fingernails, the ejector knob itself, the frame edges are raw cut steel, the trigger guard is rough-machined and sharp burrs on all edges, and even the hammer looks like a raw part - with cutting-sharp edges all over.
To its credit, this shorty will out-shoot the other gun I own by almost half the groups, and b/c gap is very tight and even.


I've spent decades in aerospace and understand the simple steps such as tumbling/deburr, and hand-finishing that Ruger omitted and Lipsey's sold anyway. I also understand contracts and believe if Lipsey's didn't inspect these guns after so many complaints, they are complacent in the defects sold to their customers.

Sooo... I'll end up sending (edited: sent both back) both guns back to Ruger, although they should go back to Lipsey's as, I believe them to share the responsibility as they sell these guns and no one else.
The poor quality of these guns I believe, is a statement of all that is wrong with American manufacturing and the marketing-above-quality syndrome that pushes American consumers toward offshore-made products just to get value in durable goods. Its no wonder Ruger shooters in the know prefer the "old Rugers" to spending their hard-earned cash on new-production New Hampshire products. (Mr Fifer, please feel free to post this account on a NH bulletin board.)

I think Lipsey's should be embarrassed enough to include a "metal finishing kit" with these Ruger products as a standard accessory. Include bandaids..
:oops: :oops: :oops:
 

Barkis

Bearcat
Joined
Oct 26, 2014
Messages
33
I just hate hearing stories like this, but I've had similar experiences, all within the past year, but not with these guns.
 

JmE

Single-Sixer
Joined
Jan 13, 2005
Messages
146
Location
Ohio
It does seem to me that something is not right at Ruger these days.
 

Jason at Lipsey's

Single-Sixer
Joined
Jun 2, 2011
Messages
249
Location
Baton Rouge, LA
Mohavesam,

I'm sorry you haven't been able to find a gun that us up to your standards. Fortunately, hundreds of our customers are happy with their guns including the Single Sevens. Since you have no idea of how the firearms distribution system works, I will just tell you that no distributor inspects every gun that comes into their warehouse. Ruger makes more guns than anyone out there and some will get out that probably shouldn't, but they do have the best customer service in the industry and will make it right. If you need to discuss this further feel free to call me directly at 800-666-1333 to discuss.
 
Joined
Oct 24, 2007
Messages
11,670
Location
Kentucky
IMHO the "ship it out and let customer service fix it later" syndrome is a disgusting approach to manufacturing. I'd bet there are many more in this condition that we simply don't hear about because most folks don't play on these gun websites.

Sad, because the 327 "Single-Seven" is a gun I had hoped Ruger would make. Continued threads like this have cooled my enthusiasm considerably.
 

LuckenbachTexas

Buckeye
Joined
Feb 23, 2011
Messages
1,207
Location
Leaky, Texas
Well, Jason. Certainly y'all could inspect them before they go out...Right?

Jason at Lipsey's said:
Mohavesam,

I'm sorry you haven't been able to find a gun that us up to your standards. Fortunately, hundreds of our customers are happy with their guns including the Single Sevens. Since you have no idea of how the firearms distribution system works, I will just tell you that no distributor inspects every gun that comes into their warehouse. Ruger makes more guns than anyone out there and some will get out that probably shouldn't, but they do have the best customer service in the industry and will make it right. If you need to discuss this further feel free to call me directly at 800-666-1333 to discuss.
 

LuckenbachTexas

Buckeye
Joined
Feb 23, 2011
Messages
1,207
Location
Leaky, Texas
I agree, and also feel the "hundreds of satisfied customers" sounds like an OBAMA answer. Not trying to pick a fight, that answer is all kinds of wrong. Its like a Chinese restaurant telling me about its satisfied customers while my dish has the coon's foot. Y'all been in business too long and have brought forth too many good products for that answer.

A man shouldn't have to put down hard earned cash for slop and be given a "Corporate answer".

Ale-8(1) said:
IMHO the "ship it out and let customer service fix it later" syndrome is a disgusting approach to manufacturing. I'd bet there are many more in this condition that we simply don't hear about because most folks don't play on these gun websites.

Sad, because the 327 "Single-Seven" is a gun I had hoped Ruger would make. Continued threads like this have cooled my enthusiasm considerably.
 
Joined
Oct 24, 2007
Messages
11,670
Location
Kentucky
I do wonder about those who buy a gun, take it home, examine it there, and decide it's crap.

Whenever I buy a gun, I examine it closely before putting down the cash. This may not preclude getting one that displays dismal accuracy, but fit, finish, and action can surely be checked out up front. A dealer who will not allow this level of inspection will not get repeat business from me. Further, I would expect a dealer to handle any repair returns for me should a problem arise after sale.

I'm not referring to anyone here, just stating my own observations & preferences.
 

LuckenbachTexas

Buckeye
Joined
Feb 23, 2011
Messages
1,207
Location
Leaky, Texas
That's all good if you are afforded the opportunity to have that gun your looking for right there where you can look at it, UNFORTUNATELY, with the "DISTRIBUTION SYSTEM" the way it really is, you get what you get, and are sometimes forced to deal with a hassle. This puts many at the MERCY of those sending the product. EVERYONE in the DISTRIBUTION process has a MORAL OBLIGATION to make sure the buyer receives a wonderful product. Its called "GOOD ETHICS".

Ale-8(1) said:
I do wonder about those who buy a gun, take it home, examine it there, and decide it's crap.

Whenever I buy a gun, I examine it closely before putting down the cash. This may not preclude getting one that displays dismal accuracy, but fit, finish, and action can surely be checked out up front. A dealer who will not allow this level of inspection will not get repeat business from me.

I'm not referring to anyone here, just stating my own observations.
 

fbks ak

Bearcat
Joined
Dec 2, 2012
Messages
30
Great post and maybe Ruger and Lipseys will read it
and take notice.Maybe we should all go to other companys
until everything gets squared away. Naa all the others are
just as bad or worse.......Tom
 

hittman

Moderator
Staff member
Moderator
Joined
Jan 16, 2008
Messages
17,168
Location
Illinois
Well, the guns we buy (ANY product actually) are either to our personal standards .... or not.

Maybe I missed something in translation but seems to me Jason's post is very reasonable and likely can help resolve the OPs issues.

Guess I don't understand how some people in other areas are required to purchase guns. Always amazes me too that folks spend hundreds upon hundreds of dollars only to get home and discover problems.

Suppose we're fortunate here that FFLs allow us to refuse a gun if it's not right. Then the gun does back and another one gets in the pipeline to the store.
 

Justice B. Swift

Single-Sixer
Joined
Feb 5, 2014
Messages
196
Location
N.W. Oregon, The Big Valley
I'm with WAYNO (and others) on this. Most of our dealers are simply not inventorying like they used to and we often order online with no opportunity for pre-inspection. This is more often the case with "special" or Limited models. We don't like to see poor fit and finish, but we simply can't except mechanical defects. This is NOT going to be O.K. After all, we are talking about "FIREARMS". Hello... our health is on the line here. I grew up in a family of machinists and tool & die makers. Admittedly my expectations may be a bit more polished than some; however we all have a reasonable right to expect the product to shoot safely and without parts falling off the gun, or projectile shavings spraying in every direction. I have purchased no less than 4 new Ruger single actions in the past four months and have experienced multiple mechanical defects and multiple cosmetic defects. I have lost faith in Ruger. I have shot their products for 45 years, but will likely not buy any more "current production" guns from them until a substantial improvement is made. Taking the attitude that it's acceptable to fix it "IF & WHEN" the customer complains will never fly in my book. I believe that if Bill senior were still at the helm, this crap would never get out the door. Ruger, where is your pride? Do you really think we don't know the difference, the value? How do you think you became so popular in the first place? Quality at a fair price! Gone and going! Sad...
 

JPGLSG

Blackhawk
Joined
Jul 27, 2013
Messages
932
Ale-8(1) said:
IMHO the "ship it out and let customer service fix it later" syndrome is a disgusting approach to manufacturing. I'd bet there are many more in this condition that we simply don't hear about because most folks don't play on these gun websites.

Sad, because the 327 "Single-Seven" is a gun I had hoped Ruger would make. Continued threads like this have cooled my enthusiasm considerably.

I do appreciate the honesty in Mo's post.

Ale your remarks are dead on, I was about to pull the trigger on the three brl. lengths. I think I'll just hold off at this point and wait and see. My last three Rugers have had a return trip to the factory.
 

hittman

Moderator
Staff member
Moderator
Joined
Jan 16, 2008
Messages
17,168
Location
Illinois
It'd be interesting to know what percentage of total production gets rejected at the retail level.
 

SargeMO

Single-Sixer
Joined
Aug 28, 2003
Messages
162
Location
MO
I get the 'thousands of satisfied customer' line... but the reason they're 'satisfied' is not because of a great product. I suspect there is a high percentage of the market that never shoots a pistol anywhere except an indoor range and then no further than 50 feet. Most of them are never going to develop the skill to tell if a particular example is a bowser.

Regardless, I don't think the distributor takes the hit for this. The problem is at Ruger.
 

mohavesam

Hawkeye
Joined
Jan 4, 2004
Messages
5,847
Location
Rugerville, AZ
Hittman, I do not think that measure is honestly available. Subjectivity is well, subject to the whims of millions of different people.

For the record on Jason's observation, and i won't flame him, I actually do have an idea how the distribution system works, But its not about my resume. 8)

Given that Lipsey's in this case, spec'd the guns and they happily put their name on this "exclusive" product, and then with Jason representing? them here and given the instant and plentiful complaints about the workmanship on the S7 guns, I would expect any QA/CI/marketing relations professional would gather up the VPs and STRONGLY recommend a qualified sample inspection program to see what the risk is compared to continued shipping defective guns. If it were MY company doing quality cert/continuous improvement for Lipsey's I'd ensure Ruger execs were in attendance weekly until the physical characteristics were corrected.

I just had high hopes for this model, and if I buy another I'll update the RF on the customer's perception not the distributor's, of quality and value, :?
Just trying to buy new guns. Dependable product quality would help.
 

dwayne

Single-Sixer
Joined
Sep 22, 2013
Messages
285
Location
Eastern Virginia
I think it's Ruger that failing fast. At the root of this mess, I'd bet that gunsmiths are out, sandal wearing TPS manufacturing "experts" doing Kiasen events, RIW's and FMEA analysis are in. And, I'd bet they think all is well because sales are up. So, in the end, I guess it's loyal consumers like us that are really the root cause. I'll confess that the last five I have bought were disappointing (at best).
 

bisley32

Single-Sixer
Joined
Dec 10, 2010
Messages
325
Location
NW KS
I agree about Ruger's quality going "down hill".My 5.5 Single Seven came with a b-c gap of .014. Returned it to Ruger,they replaced the cylinder, and returned it to me. With a b-c gap of .012! It is going back again! The fit and finish were fine though. I in NO WAY,blame Lipsey's. It is not their job to do Ruger's "Quality Control" for them. They paid for a product,just like the rest of us. Said product should arrive in sellable condition. I really appreciate Lipsey's bringing us some really nice Ruger's that wouldn't be available otherwise.
 
Top