I have dealt with many different company's over the years and would have to say Ruger customer service is one of the very best. Very happy with their products.
Ruger customer service
- Thread starter btmonnat
- Start date
contender
Ruger Guru
They are definitely one of the best. Helpful, prompt, and most of them work hard at making sure things are fixed when necessary. And if you notice,, there is not a written warranty. Bill found out that they could SAVE money by not offering one,, but instead,, just handling issues directly,, with good customer service. He was a smart man.
But if you really want to see the absolute best,, try Dillon reloading. Their "Lifetime No BS Warranty" is simply outstanding. Break something, call & the new part(s) arrive quickly. Need help with set-up or issues loading,, a tech is always helpful, and patient. Buy it used,, and it still carries the lifetime warranty.
And because of that,, on the used market, the Dillon stuff holds it's value. When I first started looking at the Dillon seriously,, a bit over 20 years ago,, a SDB press was either $139 or $159. (CRS) And now a new one sells for $489. But if I were to sell mine today,, and if I had bought it back then,, I would have used it,, and can sell it for more than what I paid. I did buy a 650 a bit over 20 years ago,, and I could easily make money selling it,, if I were so inclined,, and that's after I've used it all these years.
But if you really want to see the absolute best,, try Dillon reloading. Their "Lifetime No BS Warranty" is simply outstanding. Break something, call & the new part(s) arrive quickly. Need help with set-up or issues loading,, a tech is always helpful, and patient. Buy it used,, and it still carries the lifetime warranty.
And because of that,, on the used market, the Dillon stuff holds it's value. When I first started looking at the Dillon seriously,, a bit over 20 years ago,, a SDB press was either $139 or $159. (CRS) And now a new one sells for $489. But if I were to sell mine today,, and if I had bought it back then,, I would have used it,, and can sell it for more than what I paid. I did buy a 650 a bit over 20 years ago,, and I could easily make money selling it,, if I were so inclined,, and that's after I've used it all these years.
I have to agree with Contender. I've only had one Ruger experience and even though the problem was 100% my fault, they made it rigth for a very nominal fee. Dillon has helped me out several times with my SDB and all those things except a cracked casting were actually wear related but Dillon still stood by their product(s).
Ruger and Dillion have the best customer serive in my opinion. Yes, there are times that someone doen't get the service they might need and they complain about it. BUT, for every complaint there are probably a hundred (or more) with absolutely no complaints.
I bought a GPNY (NYCPD contract GP100 in .38 Spl) that someone tried (unsuccessfully) to polish the matte finish that they came with. I called Ruger and explained the situation and the nice lady said to send it in. I did, and 2 weeks later I got it back. Ruger refinished it to the way it went out to the NYCPD AND they inspected and replaced some parts that they said were worn (hammer dog, hammer pivot, and a few other things. AT NO COST.
I had a Dillion SDB as my first progressive and I had a bad habit of snapping off (with my knee) the arm that held the spent primer catch receptacle. I'd call them, tell them what happened and ask for a replacement and the cost. I probably did this 3 or 4 times over a couple year span. The answer was always - "No Charge, remember we have a no BS warranty" Told them it was my fault and I'll pay for it. They would not take my money. The part would arrive in about 3 days.
I'm sure there are other companies out there that are as good but I haven't found them yet.
I bought a GPNY (NYCPD contract GP100 in .38 Spl) that someone tried (unsuccessfully) to polish the matte finish that they came with. I called Ruger and explained the situation and the nice lady said to send it in. I did, and 2 weeks later I got it back. Ruger refinished it to the way it went out to the NYCPD AND they inspected and replaced some parts that they said were worn (hammer dog, hammer pivot, and a few other things. AT NO COST.
I had a Dillion SDB as my first progressive and I had a bad habit of snapping off (with my knee) the arm that held the spent primer catch receptacle. I'd call them, tell them what happened and ask for a replacement and the cost. I probably did this 3 or 4 times over a couple year span. The answer was always - "No Charge, remember we have a no BS warranty" Told them it was my fault and I'll pay for it. They would not take my money. The part would arrive in about 3 days.
I'm sure there are other companies out there that are as good but I haven't found them yet.
57springer
Buckeye
Ruger is #1 in the gun Dept . RCBS is just as good in the reloading debt , I see you guys rate Dillon up there as well , I don't have any "Dillon " so I will take your word on it ! :wink:
Poco Oso
Buckeye
Double tap.
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Poco Oso
Buckeye
I had a Blackhawk Convertible that I had damaged with some heavy handed gun smithing. It had some minor issues (grip frame fit and barrel finish) that didn't really bother me much, but even though the damage was my fault, and I told them so, they sent me a new gun, no questions asked. First rate customer service in my book.
dwayne
Single-Sixer
The best customer service is really the type you never need. Just sayin’.
OP
Have to agree with rcbs, 3 times they replaced my bullet puller, no questions asked.57springer said:
I have never needed any service from RUger. I bought a used Keltec P-32, that had an issue, and they fixed it for free, no questions asked.
gramps
gramps
one bullet
Single-Sixer
Not firearm related but Patagonia is really good too. I know folks will say they are left leaning but just straight up customer service, standing behind their products, they are one of the best!
Rick Courtright
Hawkeye
dwayne said:
Hi,
Agreed: the best customer service is to build a product that works out of the box, no problems, and goes a long time before needing any parts/service/adjustment. The stories about how "I bought this thing, and it didn't work, so I sent it back and they fixed it" don't do much for me.
Of the three companies mentioned so far, RCBS is the only one I've dealt with on the phone. I bought a used RCBS Jr press at a swap meet that someone had taken apart and put back together with fewer parts than the engineers believed to be proper. The nice lady sent me missing parts and some spares for a 25+ yr old machine, no charge, and told me their lifetime warranty didn't limit itself to original purchaser.
Rick C
contender
Ruger Guru
I have used RCBS as well over the year,, with only the occasional need. One in particular, was when a bullet seating stem didn't fit the profile of the nose of whatever bullet I was loading. RCBS would ask me to send them the stem, a bullet & they would re-cut the stem to fit the bullet.
They too offer an excellent customer service.
The comment about; "The best customer service is really the type you never need. Just sayin’
points to an expectation of perfection all the time by everybody. Last time I checked,, only God was perfect.
They too offer an excellent customer service.
The comment about; "The best customer service is really the type you never need. Just sayin’
points to an expectation of perfection all the time by everybody. Last time I checked,, only God was perfect.
I purchased a new MK1 bull bbl in 1971. I shot that pistol more than any other gun I have ever owned, and it showed. The blue was worn off the backstrap due to my paw hanging onto to it. About 2 years ago while shooting at my local range the trigger broke in half. This happened the week before Thanksgiving. I got home called Ruger and explained the situation to them. The nice lady offered to sell me a shipping label for 15.00 which covered shipping both ways. She could not promise anything due to the age of the gun and available parts. I shipped it right off that afternoon. Next day we left SC to have Thanksgiving with our Daughter in NY State. While there I called my home answering machine to check for voice mails ' Ruger had left me a message to call and provided me with the name of the gentlemen who left the message. I called him and he told me they did not have any new triggers but would it be ok for them to install a used one. He further advised he would like to refinish the gun at no charge. It took about 2 weeks to get it back and it looked like it did 50 years ago when I originally purchased it. They also replaced all the parts they could. I was so impressed and still am. Ruger is #1 in my book.
paboxcall
Bearcat
- Joined
- Oct 23, 2011
- Messages
- 77
fas111 said:
Same here. I had an early production SP101 in .327 which was splitting brass. Contacted Ruger and they asked for me to return it. Couple weeks later I got a letter in the mail stating after inspection they were destroying my SP101 and replacing it with a new revolver. New one has performed flawlessly for nine years.
Excellent customer service.
Say the same for Burris too. I bought a Fast Fire III used, and it wouldn't hold zero on my turkey gun. Called them, sent it back and a new FFIII was shipped to my attention no questions asked. When I got a sales promotion from Burris on their Signature series binos, I bought the 10x42 based on my previous customer experience. Awesome glass for the price.
I normally try to stay out of these posts, but they often devolve into "shouldn't need customer service" tit for tats.
I agree Ruger has great customer service.
I agree Ruger has great customer service.
I agree, however, with tools, like a reloading press, where parts mesh together and there is wear and tear, it will be expected that parts will fail. It’s unreasonable to expect these types of machines to go a long time with ouch needing parts/service/adjustment. With a reloading press, it’s just natural for parts to wear out. It’s going to happen.
I have had to call RCBS for service before. I remember one year, I called in the afternoon on Christmas Eve. It was the little C clip which holds the shell holder to the top of the ram. I remember the tech telling me They knew this part is one to fail from time to time. I broke the little clip trying to squeeze it back in place. And this was Christmas Eve, and the guy was really nice. I received an envelop with a new clip and some spares before New Year’s Eve!
