Ruger Customer Service

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RB25639

Bearcat
Joined
Jul 31, 2025
Messages
6
City & State/Province
Independence, KY
Just want to give a big shoutout to Ruger Customer Service and Support. I had recently purchased a SP101 Wiley Clapp edition and had issues with it spitting lead. I had it returned for service, long story short…Ruger sent me a brand new replacement SP101 Wiley Clapp! I’m a big time Ruger revolver fan owning 15 dating back from the early 80’s to present day. Needless to say…I still remain a loyal Ruger fan and was just blown away by how my service request was handled by their customer service team!
 
Nope, sorry. New members are not allowed to laud how great Ruger Customer Service is. Now go back out, come back in and throw a fit over how bad Ruger is as a company!!

j/k!! Welcome to the forum! Glad they got it right!
 
Welcome to the Forum RB25639!

Yep,, many of us here appreciate how well Ruger's customer service is.

And I do hope you know that thinckley was making fun of the people who only come here when they have a complaint.

Glad you are quite happy !
 
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Ruger has the best customer service I have ever had the pleasure to deal with.

Welcome to the forum. This place has a lot to offer as well!
 
Welcome to the forum from Iowa. Thanks for sharing your good experience with Ruger. Honestly, I have not had an experience yet in my 60 years of buying Ruger guns that I bad to contact them about. Now I did have one but I was able to correct it myself. I will say that all of my purchases have been face to face so that I had an opportunity to examine my guns before I bought them.
 
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