GP100 Wiley Clapp ammo problem-UPDATE

[Cossack17]

Hello,
I hope that it is an ammo issue:
Just took my new GP100 Talo to the range, but returned home a bit disappointed.
Cleaned brand new revolver at home, but never tried to load it. After I loaded first six rounds of factory . 357 Speer Gold Dot 125 grains factory ammo, I could not close a cylinder. Rounds do not go all the way to the cylinder. Did not want to use any force. Loaded Black Hills 38 special +P without any problems, but they are shorter....
Did not shoot a revolver and will be calling Ruger tomorrow.
I never had any issues with loading/shooting of the same Speer Gold dots in my 4" Ruger GP100 but I do not have it any longer.
I do not have different .357 ammo to try and I even not sure that I can get .357 ammo in my LGS. Hate to order more on line to find out that it does not fit too.
Ruger GP100 Talo is NIB, no burned powder rings or any dirt under the extractor.
Any thoughts/suggestions?
I was looking for this revolver for three month and this is kind of disappointment...

 

[Boge]

Before I called Ruger I would try some other .357 ammo. The ammo cos. as of late are on 24/7 operation & QC has dropped. Find a friend who has some .357 ammo or just buy a box of 20. You'll use them one way or another in the future. After all, if it is the ammo you wouldn't want Ruger to mark "knucklehead" next to your serial # in the Cust. Serv. database. :lol: :wink:

 

[brushunter]

If your able , try measuring the cylinder ... from the front , through the chamber to the front edge of the throat. A vernier caliper should have a depth tool on it. Using this diminsion , you should be able determine if the cylinder is machined incorrectly. Who knows , you may have a .38 cylinder on your .357. Sorry , I don't know what the correct diminsions are ...you can probably find that information on line somewhere. Measuring a loaded round may work ? Good luck

regards , brushunter

 

[Cossack17]

Just visited my LGS and bought box of 50 rounds Winchester SuperX 158 grains JHP for $60.00. Loads and ejects without any problems.
Will call manufacturer of my original ammo tomorrow and will try to get it replaced.

 

[Jimbo357mag]

Just visited my LGS and bought box of 50 rounds Winchester SuperX 158 grains JHP for $60.00. Loads and ejects without any problems.
Will call manufacturer of my original ammo tomorrow and will try to get it replaced.

Well that's disappointing for Speer ammo to do that. I would have expected better. I have on occasion got a bad round (usually cheap ammo) that won't chamber but was it the whole box? :shock: :shock:

 

[Cossack17]

Called ammo manufacturer, they checked the lot number and stated that they never received a single complain about this lot. They asked me to call Ruger. So, more fun tomorrow....

 

[Rumrunner]

If you cant find any other ammo, I would try your ammo in a different 357 if you have one. If not, maybe a friend has one, or even take it to your LGS and see if it fits in one of theirs. Then you could either blame or eliminate the ammo.

 

[Cossack17]

Called Ruger and they emailed me a UPS shipping label.
Just to be sure, I visited LGS Saturday morning and owner loaded Speer GoldDots into one Taurus and another Ruger revolvers without any problems. My new GP100 Talo is on it's way to the Ruger's service center.
Will keep you posted.
It's very nice from Ruger, that they covered return mailing. Second day air is not cheap nowdays.

 

[golferboy426]

Assuming it is not an ammo fault, As an owner of significant # of shares of Ruger stock, I find it disappointing that Ruger finds the extra time and money to fix the issues rather than make it right the first time. I'm a mfg operations guys. Statistically there is zero chance that this is a random defect. On the plus side Ruger always makes it right, their customer service is one of the best and maybe the best. Just try to get the same level of service from S&W, especially on a worn or older gun

 

[Kyhunt]

Just visited my LGS and bought box of 50 rounds Winchester SuperX 158 grains JHP for $60.00. Loads and ejects without any problems.
Will call manufacturer of my original ammo tomorrow and will try to get it replaced.

I'm confused. If this loads correctly why are you sending the gun to Ruger. Can you post pictures of both ammos next to each other? Why would the Winchester load ok but not speers if its a problem with the gun?

 

[Cossack17]

Just visited my LGS and bought box of 50 rounds Winchester SuperX 158 grains JHP for $60.00. Loads and ejects without any problems.
Will call manufacturer of my original ammo tomorrow and will try to get it replaced.

I'm confused. If this loads correctly why are you sending the gun to Ruger. Can you post pictures of both ammos next to each other? Why would the Winchester load ok but not speers if its a problem with the gun?

I am sending it to Ruger because GP100 should take any quality factory .357 MAG ammo. I was able to load 125gr Speer GoldDot into 2 other Rugers and Taurus revolvers, but not into my GP100 Talo. It is not an issue with the ammo, but with the chamber tolerances.

 

[Cossack17]

I am very disappointed... Revolver came back from Ruger and finish is scratched in five places on the right side of the firearm and front of the barrel.
Paperwork has very short statement: "Cylinder repaired", no signature of armorer, no apology for bad quality control and now I even cannot sell it as NIB. Yes, I can load Speer GoldDots now.
What really gets me is the attitude towards the CUSTOMER. I paid good money for what is supposed to be a "Special Edition" firearm.

 

[Jimbo357mag]

Once again I am disappointed. This time with Ruger customer service. In the scheme of things probably not a major but it would have been nice if they had been more careful and given a better explanation of what they did. :shock:

 

[Cossack17]

Once again I am disappointed. This time with Ruger customer service. In the scheme of things probably not a major but it would have been nice if they had been more careful and given a better explanation of what they did. :shock:

My biggest problem is that Ruger employes somebody who does not take a pride in his job and treats somebody's property (actually a guy's who just bought a Ruger product and helped Ruger to pay his wages) like it is a piece of junk. I sent a NIB revolver for service and somebody was throwing it around, so it comes back to me as a used gun.
I do have a Glock armorer's mat, sets of armorers screwdrivers, torx driver and my handguns, even 20 years old, do not have a sign of abuse... holster wear, of course, but not a neglect or abuse.
If Ruger returned me the revolver in the original condition, the case would be over. I can understand that machinist made a mistake and chambers tolerances were a little bit off, but damaging of the finish was totally preventable. That shows me a lack of working ethics and it seriously undermines my trust as a customer.

 

[WESHOOT2]

So, how does it shoot?

 

[Cossack17]

So, how does it shoot?

I received it last night and did not have a chance to go to the range

 

[WESHOOT2]

While I appreciate (yet do not understand) appearance issues, I judge the success of service or repair by its shooting.

To me, reliable accurate function is my criteria. I hope your serviced Ruger excells in these.

 

[NorEaster]

Please post pictures when you can

 

[grand_cru]

While I appreciate (yet do not understand) appearance issues, I judge the success of service or repair by its shooting.

I don't see it that way. Not only should they have brought the cylinder chambers up to spec, they should have returned the revolver in the same shape as they received it. Short of that, the least they could have done was to attach a note apologizing for their lackluster performance and ask how they could make the situation right. I retired recently after thirty years in the premium wine retail trade so I think I know a little bit about customer service. In the long run it's better to lose a little money on one transaction than to lose a customer for good. And believe me--customers never forget lousy customer service! You work so hard to develop a customer following but if you screw-up as in this example you'll never be able to keep a customer for long.

 

[golferboy426]

send it back and request a new gun if they refuse, use the ask the ceo portion of the web site for resolution giving him all the details

 

[Cossack17]

send it back and request a new gun if they refuse, use the ask the ceo portion of the web site for resolution giving him all the details

Golferboy426,
You hit the nail right on the head! I called the Customer Service at 8:30AM, but Service Manager had a day off today. Anyways, they send me a shipping label and the revolver is on it's way to New Hampshire. I wrote a detailed letter to the Service Manager and hope that they will take care of this issue.
I have 10/22 and LCP and never complained about Ruger products before. Just before I purchased GP100, I was hesitating between GP100 and S&W 686, but pulled a trigger on GP100 Talo, because I liked Novak rear sight, hawkeye finish and really did not care for S&W internal lock.
I hope that they will replace the gun...

 

[Cossack17]

While I appreciate (yet do not understand) appearance issues, I judge the success of service or repair by its shooting.

To me, reliable accurate function is my criteria. I hope your serviced Ruger excells in these.

WESHOOT2,
I certainly understand and respect your opinion, but then let me ask you:
"Why do they run limited Talo edition revolvers and charge premium price for it?"
Reliable accurate function is the same as a basic GP100, so what is a point?
I don't mean to start a debate, just trying to explain my position too.

 

[Cossack17]

Before I called Ruger I would try some other .357 ammo. The ammo cos. as of late are on 24/7 operation & QC has dropped. Find a friend who has some .357 ammo or just buy a box of 20. You'll use them one way or another in the future. After all, if it is the ammo you wouldn't want Ruger to mark "knucklehead" next to your serial # in the Cust. Serv. database. :lol: :wink:

After all this development (on May 25th) it appears that I am not a "Knucklehead" after all, but it still does not make me happy at this point

 

[WESHOOT2]

I am not in dissent with YOUR desire for a 'nice-looking gun'.

I speak for myself on this issue. Like my car(s), I only care about performance. When I started with handguns in 1976, I DID care (more) about appearance, fashioning custom wood stocks for my first Security Six, and polishing its outsides, etc.
As I changed over the years, appearance fell off my personal criteria-list. I learned for me that the reliable accurate function of my personal protection tools was what mattered most.

I recognize that others own their guns for different reasons than mine. But, if it was really ugly, yet performed beyond expectation in your hand, would you care?
My answer: "Only if it's for hanging on the wall for display".


I don't own a barbeque gun, either :mrgreen:
I'm odd.

 

[Cossack17]

I am not in dissent with YOUR desire for a 'nice-looking gun'.

I speak for myself on this issue. Like my car(s), I only care about performance. When I started with handguns in 1976, I DID care (more) about appearance, fashioning custom wood stocks for my first Security Six, and polishing its outsides, etc.
As I changed over the years, appearance fell off my personal criteria-list. I learned for me that the reliable accurate function of my personal protection tools was what mattered most.

I recognize that others own their guns for different reasons than mine. But, if it was really ugly, yet performed beyond expectation in your hand, would you care?
My answer: "Only if it's for hanging on the wall for display".


I don't own a barbeque gun, either :mrgreen:
I'm odd.

WESHOOT2,
I had a good laugh, when you mentioned cars, and YES, my 4Runner is all tricked out and shiny.
And when I hunt in Maine with my Steyr/Swarovski set up, another guy with his beat up Remington pump kills a deer as well dead as me.
In certain things we are different, but I am sure that we have lots in common too. Like going to the shooting range and having a cold beer at BBQ. And that's a beauty of this world

 

[WESHOOT2]

And we are here, too, sharing a point and a laugh.....

 

[Cossack17]

Glad to report that Ruger Customer Service Representative called me today and they will be replacing my NIB firearm with another NIB Talo GP100.
Even in this busy times (for all firearm manufacturers), they made a decision to put me as a customer first.
In the past, I worked for eight years for Apple Inc. and know that the manufacturing defects could happened, but the attitude towards THE CUSTOMER can protect the reputation of the company and bring more business as a result.

 

[NorEaster]

Cossack17,
It's good to hear that it's going to turn out good for you. I'm glad that the folks at Ruger didn't let you down

 

[Cossack17]

I was hoping to get to buy the gun for cheap...

I like the spirit of your entrepreneurship, but my GP100 is a keeper, LOL
Cannot wait to take it to the range!

 

[mohavesam]

I am dissapointed that no pictures ever got posted of the original defect, the damaged return, or other details.

Hope the replacement revolver is 100%, but please post a pic to show your bretheren what to be dissatisfied with should someone else encounter such a problem!