A question was posed on line: If a war breaks out between India and Pakistan who is going to answer the phones at the call centers?
Call Center Question
- Thread starter Sam Summey
- Start date
Actually, I get a lot of call center people from the Philippines. Sometimes they are very stilted saying things like Mr. Smith I am sorry you are having a problem Mr. Simth I can help you Mr. Smith if you just give me a minute, Mr. Smith. Sometimes I tell them Please you don't have to do that all the time and just call me Max.
One time Delta sent me to India. The guy asked for my email, which admittedly a lot of people have problems with it. After about the third time the guy told me I had such a bad accent that he could not help me. I asked for a supervisor and was told none were available and click. Called back and got a woman with a very comforting southern accent who quickly went into a mockingly Indian accent. The problem was fixed. She this was not the first time with the guy in India.
One time Delta sent me to India. The guy asked for my email, which admittedly a lot of people have problems with it. After about the third time the guy told me I had such a bad accent that he could not help me. I asked for a supervisor and was told none were available and click. Called back and got a woman with a very comforting southern accent who quickly went into a mockingly Indian accent. The problem was fixed. She this was not the first time with the guy in India.
GunnyGene
Hawkeye
Not 'who', but 'what'. Short answer: AI.
And, will this war slow/stop the scammer calls? If so, I'm all for it!
....I am so excited, I am standing here beside myself.........:unsure::rolleyes::cool:
Gopher
Blackhawk
I did a short tour in a Verizon call center after being surplused in the early 90s. AI could do that job, and for the most part, following a flow chart, could do it better than a human. Or at least it could get you to the proper extension.
protoolman
Service-Sixer
They'll probably set up a recording suggesting you turn it off and turn it back on.
As far as call centers go, have you ever tried to reach a bank's security team? Had to call one today, and it took probably about 25 minutes just to get a real person on the phone. I called the alleged security number, (which you'd think would be a direct number to them), and after several questions from a computer, it took me to my credit card account, where I could check my balance, etc. Which is not where I wanted to go. After screwing with it and going around in a loop for 3 or 4 tries, being directed back to my credit card account, I finally did get through to the security people and was able to get the info I needed. You'd think, for security concerns, they'd make it a little easier to get through to the security folks.
Dank you for calling A Dee and Dee, dis is Bob.
