Walgreens' complaint line

[toysoldier]

My wife is not exactly disabled, but when it comes to walking, she can't match me for speed or distance. Before going on a couple of short vacation trips, I purchased an "Ultra-Light Transport Chair" at Walgreens (just over $100 on sale)so I could push her around. We took it to a wildlife park today, where it worked well---except for the grips. These were a very hard plastic, with sharp, square ribbing molded in. THEY HURT! On the way home, I purchased some inexpensive BMX grips at a bike shop. Much better.

I decided to call the service number on the box. Just 2 rings, and I WAS TALKING TO A LIVE PERSON! And a pleasant, intelligible young American gal, at that! She took the details, and provided me with a number I could use to follow up what they were doing.

And no, I'm not drunk, stoned, or lying.

 

[Cholo]

From what I've experienced in the last year or so is that customer service is getting better than the automated crap. I always comment that I'm impressed if I get a rep on the line in less than 90 seconds who I can understand. I had to call Colt about an issue and got a rep in under 60 seconds. So help me god, if I ever get another "Billy" from India I'll...