New Member vent

[Mogman]

Hello all from Papalote, TX
I am new here but not new to Ruger, I purchased my first Ruger in the late 70s, it was a 44 carbine which of course I still have, since then I have purchased many Ruger firearms including 2 of the earlier 10-22s, but they were so beautiful with the walnut stocks I felt guilty dragging them all over the ranch day after day in my side by side so I purchased a new 10-22 in SS with a plastic stock.
I am deeply disappointed with this rifle, the bolt hangs half way into battery about 25% of the time and I cannot manually extract an un-fired shell from the chamber.
So the local gun shop in Beeville was having "Ruger Days" so I decided to take the rifle to the shop while they were there.
First I have to say that I was not impressed with Ruger's reps, and then I find out I would have to go through the whole process (background check) just to get my rifle that I had already gone through the process before getting it back. considering who was POTUS at that time I just decided to forgo that and just tossed it into the corner until today when I decided to tackle the issues.
The first thing I noticed was the extractor could not even get a hold of the shell because the relief cut in the barrel for the extractor was not deep enough for the extractor to get behind the shell.
So I decided to remove the barrel and the two screws holding the barrel in were only FINGER TIGHT, and the barrel is a rather loose fit into the receiver.
Then after removing the barrel I can see the extractor cut in the barrel is not even true to the bore, what a POS this thing is.
I am really glad all of my purchases before this were 20 years ago or so as the quality control at Ruger has totally gone to crap!!
JEEZ....
After this I will try to figure out what the bolt is hanging on, if you slowly close the bolt it will actually hang and stop on the extractor but that is not what is stopping the bolt halfway into battery.
I sure hope this thing will be accurate enough to hit a rabbit after all of this, I would be surprised though.

 

[hittman]

Welcome to the forum

 

[MaxMan]

Welcome. Wow starting off venting and picks youll fit right in here.

 

[TheDoubleD]

Did you ever shipped this gun back to the Factory for repair?

 

[Mogman]

No, I have no confidence in the factory, and I just have a "thing" about re-qualifying to receive a rifle that I already qualified to purchase to begin with, I am sure that was the idea of "handlers" of the last POTUS.
I could file out the cut until it worked but I decided to purchase a new aftermarket barrel, when I get that properly fitted I will tackle the bolt seizing issue.

 

[hittman]

Not sure you are well informed about the guns shipped back to Ruger for repair and from Ruger back to you.

Can't the manufacturer send it back directly to YOU or have I missed something?

No FFL required I think.

 

[Yaworski]

Can't the manufacturer send it back directly to YOU or have I missed something?

No FFL required I think.

Under federal law but some states require it to go through an FFL and sometimes the people on the phone are just stupid.

I wanted to send a gun back to Beretta but they insisted that Pa. law required it to go through an FFL. I said, "No, it doesn't. S&W ships guns right to me." They responded, "Our corporate attorney says it has to go to an FFL." I told them that their attorney is an idiot and kept the gun as it was.

 

[Yaworski]

Could also be a greed FFL wanting to get a few bucks without having to do too much work.

I was in a gun shop a while back when a guy came in and was asking about his father's guns. His father had passed away and his mother wanted to give him the guns. The guy behind the counter gave him a song and dance about having to register the guns in his name and how every gun would have to be brought in, a 4473 executed, PICS check, and a $20 fee per gun. The guy seemed dismayed by the cost and process.

I followed him out to the parking lot and introduced myself as an FFL and explained that the clerk had given him bad gouge. I explained that unless his father's will specified differently, the guns became his mother's. In Pennsylvania, a parent can give a child a gun without paperwork (providing the child is not prohibited). I told him to write up a letter about the transfer, have his mother sign, and enjoy his new guns.

Greedy dealer.

 

[Papalote]

I believe in Texas the manufacturer can ship a repaired firearm directly back to you. Glock repaired and returned a handgun back to me without ever going to a FFL.

 

[Hertervillian]

$300 tomato stake, that’ll learn ‘em.

You have your principles and they have your money, both parties are happy I’d say.

 

[OMCHamlin]

$300 tomato stake, that'll learn 'em.

You have your principles and they have your money, both parties are happy I'd say.

Did you add in the cost of the new barrel (that was probably not needed)?

 

[Sam Summey]

I recently sent a LCP II 22 back to Mayodan, NC factory for pre-mature slide lock issues. I received it back in about a week, the fire control was replaced and the slide lock spring replaced. Man that was quick service.

 

[Yaworski]

$300 tomato stake, that'll learn 'em

Reminds me of the Nike boycott in which Nike owners threw away their expensive shoes to "teach the company a lesson."

 

[Mogman]

It was not about cost, I could give a rats ass about that.

I am a machinist and amateur gunsmith, I have built a few 1911s from un-fitted frames and slides (Caspian) along with many other firearm projects and I can guarantee I could have made that cut more accurately than the factory did, I also could make that barrel work but my OCD and the opportunity to upgrade the barrel have me going in another direction, also I doubt they would replace the barrel just grind enough clearance for the extractor to work, not what I would want from a barrel that was improperly machined to begin with.

The big issue to me is that that 10-22 would not pass a simple function test so how in the world did it get out of the factory?

I BTW am not the only one complaining about Ruger's lack of quality control `

And possibly you do have to go through a FFL to get your firearm back in Texas, this was backed up by the local dealer that was sponsoring "Ruger Days" along with the Ruger reps, another dealer told me that if someone gives her a firearm to auction (She and her husband runs and auction house) that if the firearm does not meet the reserve the owner must go through the background check to get the firearm back.

BUT I can find many threads saying that is BS, I did ship off a Swiss K31 to a gunsmith to be re barreled and chambered to 338 FED some years ago and had no issues getting it shipped back to me.

The only time I can actually find that an FFL would be required is when the factory must replace the firearm.
So I am not sure if this is a recent law change or everyone I talk to is just full of it..

 

[Mogman]

I believe in Texas the manufacturer can ship a repaired firearm directly back to you. Glock repaired and returned a handgun back to me without ever going to a FFL.

Do you live in Papalote? if so we are neighbors

 

[Sam Summey]

Reminds me of the Nike boycott in which Nike owners threw away their expensive shoes to "teach the company a lesson."

Some folks blew up their expensive Yeti coolers when the WOKE cooler folks severed their ties with the NRA and NRA Foundation.

 

[Yaworski]

The only time I can actually find that an FFL would be required is when the factory must replace the firearm.

Unless things have changed since I gave up my FFL, the CGS '68 states that a repaired or replacement firearm can be sent directly to the customer.

 

[BoggusDeal]

My advice would be to call Ruger directly. They will likely send you a shipping label, fix the gun for free and send it directly back to you.

 

[s4s4u]

Unless things have changed since I gave up my FFL, the CGS '68 states that a repaired or replacement firearm can be sent directly to the customer.

This ^^^

OP may have assumed and we know what happens when we ass-u-me.

 

[Mogman]

My advice would be to call Ruger directly. They will likely send you a shipping label, fix the gun for free and send it directly back to you.

Unfortunately that is not what their reps said, no big deal I can fix it and know it will be right, the rant was only about how poor quality control has become, not looking for help or a solution.
Although at the time if the reps had not told me what they did I may have had them fix it, that was just the last straw...
My relationship with Ruger is over...

 

[Hertervillian]

I understand the points you make. Early in the month I sent a 41 Blackhawk back for attention. The grip frame was clearly out of spec. I sent a few photos and a description. They sent me a FedEx paid label, about a week later I've got it back in my hands. Machinist, assembly guy, and QC all sent it down the line. Any or all of those positions failed the job assignment.

It's 1/50 guns I've owned, 2% . I don't know what is acceptable, I'd like to think I'm operating somewhere around 98% at work. I'm guessing that any mistake you make while at the machine shop you are expected to correct. Holding them to the same standard is only right.

I don't really understand the shipping issue. Might try sending a couple photos and ask for them to take a look see. One CS rep on one day was surly, the next one may be great. Remember you can do anything you want on your last day, might have been the last day for him.

 

[Deer Hunter]

Unfortunately that is not what their reps said, no big deal I can fix it and know it will be right, the rant was only about how poor quality control has become, not looking for help or a solution.
Although at the time if the reps had not told me what they did I may have had them fix it, that was just the last straw...
My relationship with Ruger is over...

The title of "representative" is just a glorified name for salesman. Their job is to sell, like a car salesman. If you have a problem, you talk to the manager, not the kid stocking the shelves. The factory would rather fix it and save face. Call Ruger, they will answer your questions and fix your gun.

 

[Mogman]

A friend of mine had a B. C. bull barrel he never installed so he gave it to me and it solved 95% of the issues, it will manually eject now and the extractor no longer hangs on the barrel. out of 4, 10rd mags it did stove pipe twice, but other than that it never failed to chamber the next round.

 

[RoninPA]

I would still call Ruger Customer Service and explain what is going on (you can also email them and send the pictures of the defect for them to see). They will then explain to you the procedure(s) to return the 10/22 for them to examine and repair. Give them a chance to make it right, don't let this experience sour you on Rugers. Remember, for every 1 that has a problem, how many left the factory with no problems at all. Again, it's typically the problem items that get the bad press.

As for the return directly to you: Yes and no.

A replacement firearm will be required to be transferred through a FFL. Because a replacement firearm will have a new serial number, it will have to be recorded in a FFL's bound book and will require a form 4473 be filled out. Transfer fees will vary from FFL to FFL.

If the firearm was repaired by the manufacturer (Ruger in this case), it can/will be shipped directly to the owner from which it was shipped, unless the owner requests it to be sent to the FFL they deal with.

 

[hittman]

New barrel and gun still broke ….. I agree with Ron ….. off to the mothership it’d go

 

[instructor]

The primary reason for the FFL dealer initially doing his job as prescribed by the Feds is to be able to keep records regarding who the firearm is sold to. Sending a firearm back to mfg. and having them return it to you does not violate the knowledge of who actually purchased/owns that particular firearm.

 

[Baxter6551]

Welcome to the forum. I’m sure a state like TX would allow a repaired firearm to come back to you or to a gun shop without a new transfer. Also you should be able to send it back via a return label without going through a dealer.
I sent a S&W revolver back for a cracked frame. They sent a replacement firearm but that had to go to a dealer and a new transfer. It was a different / new gun.

 

[3040krag]

I live in Texas.

Over the years I have sent 3 Rugers and 2 S&Ws in to the factory for repair. Both companies will give you a label to return under warranty at no charge. All of them I send out and they come directly to the house. Ruger repairs take about 5-10 business days turnaround but S&W seems to run 4-6 weeks.

An interesting note-in 2017 I inherited a Bisley .357 built in 2000 from my dad. As the revolver shot ok, he never noticed that it had a .011"+ barrel/cylinder gap. Seeing I could read newsprint through the gap, I called Ruger. As it was that old, I had to pay the shipping up there, but they caught the shipping coming back. In less than 2 weeks it was back with a cylinder/barrel gap of pass .004"/hold .005". It's a keeper and one my son will inherit.

Everyone I have ever talked to at Ruger has been pleasant and willing to work with me.

 

[Hvymax]

Hello all from Papalote, TX
I am new here but not new to Ruger, I purchased my first Ruger in the late 70s, it was a 44 carbine which of course I still have, since then I have purchased many Ruger firearms including 2 of the earlier 10-22s, but they were so beautiful with the walnut stocks I felt guilty dragging them all over the ranch day after day in my side by side so I purchased a new 10-22 in SS with a plastic stock.
I am deeply disappointed with this rifle, the bolt hangs half way into battery about 25% of the time and I cannot manually extract an un-fired shell from the chamber.
So the local gun shop in Beeville was having "Ruger Days" so I decided to take the rifle to the shop while they were there.
First I have to say that I was not impressed with Ruger's reps, and then I find out I would have to go through the whole process (background check) just to get my rifle that I had already gone through the process before getting it back. considering who was POTUS at that time I just decided to forgo that and just tossed it into the corner until today when I decided to tackle the issues.
The first thing I noticed was the extractor could not even get a hold of the shell because the relief cut in the barrel for the extractor was not deep enough for the extractor to get behind the shell.
So I decided to remove the barrel and the two screws holding the barrel in were only FINGER TIGHT, and the barrel is a rather loose fit into the receiver.
Then after removing the barrel I can see the extractor cut in the barrel is not even true to the bore, what a POS this thing is.
I am really glad all of my purchases before this were 20 years ago or so as the quality control at Ruger has totally gone to crap!!
JEEZ....
After this I will try to figure out what the bolt is hanging on, if you slowly close the bolt it will actually hang and stop on the extractor but that is not what is stopping the bolt halfway into battery.
I sure hope this thing will be accurate enough to hit a rabbit after all of this, I would be surprised though.
View attachment 76373

That's some real Crapsmanship right there. It's truly sad.

 

[Star43]

Welcome from Sunny California !! The land of fruits and nuts !!