The Mrs. and I stopped by a chain restaurant for a quick dinner. When I unrolled my silverware from it's napkin, it was filthy. When I brought this to the lovely, teenage server's attention, they promptly brought another napkin and set of silverware … which was similarly filthy. This happened a third time. Then, I politely asked for the shift manager to stop by the table. They quickly came by, looked at the dirty silverware, replaced it with a clean set and said, "I'm sorry. We have a dishwasher problem." To which I relied, "One dirty set may be a dishwasher problem; three dirty sets in a row with no one looking at them in advance, is a management problem." In retrospect, I guess that I should have been delighted that I eventually got a useable set of silverware and I should have told all of my friends how great their service was.