Amazing Ruger Customer Service

Joined
Jun 19, 2006
Messages
4,409
City & State/Province
Midwest Illinois
The cylinder on my 30 year old Super Redhawk started to free spin. I took it apart and cleaned t, and tried again. After about 20 rounds it started to free spin again. I called Ruger and they told me due to its age and custom work done on it, they may not do anything, and that if they did I would have to pay for it.
They received my gun on Monday 19th. I got the gun back the following Monday. They replaced all internal springs, the pawl, and cylinder latch. Then fired 6 rounds and cleaned the gun. All free of charge.
Super fast and super service all around.
 
Glad to read this - and glad to have read many similar reports.

Jim
 
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