I have stayed away from all SR9 topics while I have awaited the return of my pistol from AZ for other reasons. I will now share. I sent this thing in 4 weeks ago.
03/13/2008 - shipped pistol in NDA box
03/14/2008 - tracking shows delivered
03/31/2008 - acknowledged receipt of my pistol on 03/14/2008
04/08/2008 - Called CS to check status - left VM
04/09/2008 - No returned call - sent email requesting status :shock:
04/10/2008 - No reply to email or previous VM so I called again and was told about the recall... :x
I now await a return call which most likley will never happen based on above responses.
I knew nothing about it and only wanted my pistol back. I had it in my hands for 1.5 weeks....they have now had it for 4 weeks and now this....so...I can most likley expect that they will not return my pistol anytime soon. I am disappointed in the reality of the fabled CS level that ruger allegedly used to provide. I will not purchase another ruger firearm and will be unloading all the one's that I do have (7 of them). This level of service is unacceptable and there ARE alternatives. This is how companies lose their brand-loyal customers.