I posted about buying a Starrett 6 inch dial caliper and my extreme disappointment that it was faulty right out of the box. It was .004" off when it was closed and would only zero after I jiggled the thumb wheel.
After a discussion with the company that I bought it from I got no satisfaction so I contacted Starrett directly. After a couple of transfers between different people in the Athol Massachusetts plant I was put in contact with a very delightful gentleman in the repair department who took care of my problem.
They took my caliper back and properly calibrated it to a true zero under warranty repair. They sent it back with several decimal equivalent cards and have expressed interest in the tool scholarship program that we do for the HVACR class at the regional trade high school.
Vinnie at Starrett is a class act and I'm totally satisfied with how they took care of my problem.
After a discussion with the company that I bought it from I got no satisfaction so I contacted Starrett directly. After a couple of transfers between different people in the Athol Massachusetts plant I was put in contact with a very delightful gentleman in the repair department who took care of my problem.
They took my caliper back and properly calibrated it to a true zero under warranty repair. They sent it back with several decimal equivalent cards and have expressed interest in the tool scholarship program that we do for the HVACR class at the regional trade high school.
Vinnie at Starrett is a class act and I'm totally satisfied with how they took care of my problem.
