Tommy Kelly..Just wondering if you tried S&W's service dept there in Springfield. I've had superb luck and results with them...to whit:
I had a problem with a new S&W 637 several months ago that was back in my hands from S&W in 7 days at their expanse (FEDEX Label was mailed to me.) That was a new gun...
The service was so great that I called them regarding a M36 that was dragging its cylinder on the cylinder stop at the lower left of the frame cutout. Again, they mailed me overnight, a FEDEX shipping label and I had the gun in less than a week. No expense whatsoever and that partcular M36 was new in 1995.
S&W's customer service in my opinion is first rate....first rate! I expected a good response with the new 637 but they could have said the older M36 was just normal wear and tear, but they fixed it for free, including shipping. Incidentally, the 637 came back with a smoothed up gunsmith slick action that is hard to believe let alone improve upon.
JMHO, Rodfac