USPS So what do you do?

[tsubaki]

I ordered an item straight from the manufacturer.
Everything usual, they charged for the item, they sent a tracking number and even sent me an e-mail when the order was delivered a full day ahead of schedule!

I received no package.
USPS was the shipper.

So I go to my post office and inquire as to where the package was. Checking their tracking they said it was delivered to my mailbox.
I asked them to humor me and tell me what the address was. The address they gave me was almost a mile from my mailbox.

I showed them my shipping information with my address on it, they were speechless. After looking further they produced a picture of the package, with my correct address on it. At that point all I got was a bewildered look and "we will investigate this further and contact you".
Finally after almost two weeks I went back a third time and asked for a copy of the picture/package which they did give me with a signed/stamped explanation "customer did not receive package, sent to wrong address".

I have been in contact with the company that shipped the order from the start.
It's a family owned business, two of my contacts were obviously the owners sons. If not they do have the same last name.
I was promised a replacement and appreciate it but it's yet to come.

I don't feel right disputing the credit card charge as I do have all the proof the company did everything appropriate.

At the moment, for $35.91 I have a signed copy of the picture of my package.

Thanks USPS

 

[daveg.inkc]

Did you go to the wrong address? They must have kept package?

 

[powder smoke]

Why won't the carrier go to the place that he delivered to and get it? Heck he must
go by there on a daily basis! Not sure how convenient the PO is to you, but they would
see my smiling face daily asking where is my package. ps

 

[tsubaki]

In an attempt to recover the package, during these 16 days after it was delivered to the wrong address the USPS dropped two notes in their mailbox asking for the package back.

I have been to the post office every week to discuss this, the outcome stays the same.

 

[Jimbo357mag]

The shipper should have insurance on the package. If you can't find who got your package I would go back to the shipper and let them know they still owe you your package and let them seek the loss from the USPO.

BTW - I had to get a package that was delivered one street over. Creeps were going to keep it.

 

[redhawker]

Sounds to me like theft of lost property at least. Here in Commiefornia that would be 485 of the Penal Code..."One who finds lost property under circumstances which give him knowledge of or means of inquiry as to the true owner, and who appropriates such property to his own use, or to the use of another person not entitled thereto, without first making reasonable and just efforts to find the owner and to restore the property to him, is guilty of theft." Sounds like maybe it's time to get the local Police or Sheriffs involved or maybe the Postal Inspectors.

 

[Heliman]

Everyone's experience is different. I have had really good luck with USPS. But all it would take is a screw up like yours to get me PO'd........... Good luck going forward.

Dave

 

[ChiefMuzz]

In an attempt to recover the package, during these 16 days after it was delivered to the wrong address the USPS dropped two notes in their mailbox asking for the package back.

I have been to the post office every week to discuss this, the outcome stays the same.

Do you have the address it was delivered to. I would think a stop over with a local police officer would be in order. If it had their name and address on it, they get to keep it, if it has yours, they get prosecuted.

 

[Pat-inCO]

I had one somewhat similar several years back. They delivered a $600
piece of Ham Radio equipment to the correct house number, but on the
wrong street, and to the wrong person. I went into the post office and
asked what happened to the package. They said it was delivered.

I asked for the Post Master, so that I would have assurance I could pick
up the package the next day OR the check for $600 I paid for the content.

About three hours later my door bell rang and there was a USPS person
with my package. Amazing. :wink:

 

[GP100]

In an attempt to recover the package, during these 16 days after it was delivered to the wrong address the USPS dropped two notes in their mailbox asking for the package back.

I have been to the post office every week to discuss this, the outcome stays the same.

Do you have the address it was delivered to. I would think a stop over with a local police officer would be in order. If it had their name and address on it, they get to keep it, if it has yours, they get prosecuted.

Exactly. I always thought that mail theft was a federal offense..

 

[Dan in MI]

I am normally not one to bash USPS as they have been very good to me and my business, but just in the past three weeks I have had the strangest shippping story. I'll let the USPS tacking explain....


June 16, 2017, 11:38 am Delivered NETHERLANDS

Your item was delivered in NETHERLANDS at 11:38 am on June 16, 2017.

June 16, 2017, 11:08 am Arrival at Post Office NETHERLANDS
June 16, 2017, 10:28 am Arrival at Post Office NETHERLANDS
June 16, 2017, 10:27 am Arrival at Post Office NETHERLANDS
June 16, 2017, 1:07 am Customs clearance processing complete NETHERLANDS
June 13, 2017, 10:56 am Customs Clearance NETHERLANDS
June 13, 2017, 10:55 am Processed Through Facility NETHERLANDS
June 11, 2017, 2:00 pm Departed CHICAGO, UNITED STATES
June 7, 2017, 10:25 am Departed AMSTERDAM, NETHERLANDS
June 7, 2017, 1:33 am Departed COLOGNE, GERMANY
June 6, 2017, 11:27 pm Departed COLOGNE, GERMANY
June 6, 2017, 10:23 pm Departed PARIS, FRANCE
June 6, 2017, 8:56 pm Departed PARIS, FRANCE
June 6, 2017, 8:11 am Departed PHILADELPHIA, UNITED STATES
June 4, 2017, 8:55 pm Departed LOUISVILLE, UNITED STATES
June 4, 2017, 6:09 am Arrived CHICAGO, UNITED STATES
June 3, 2017, 10:13 pm Processed Through Facility ISC CHICAGO IL (USPS)
June 3, 2017, 10:11 pm Arrived at Facility ISC CHICAGO IL (USPS)
June 3, 2017, 2:19 pm Arrived at USPS Facility CHICAGO, IL 60666
June 1, 2017, 7:56 am Processed through Facility TORONTO-A, CANADA
June 1, 2017, 7:55 am Customs clearance processing complete CANADA
May 28, 2017, 11:26 am Processed Through Facility CANADA
May 28, 2017, 1:26 am Customs Clearance CANADA
May 24, 2017, 9:31 pm Departed USPS Facility ALLEN PARK, MI 48101
May 24, 2017, 9:31 pm Arrived at USPS Facility ALLEN PARK, MI 48101
May 24, 2017, 11:15 am Acceptance MELVINDALE, MI 48122

 

[Mobuck]

If I were the Postmaster, I would have contacted the person to which the package was delivered and ask for it back. If that person refused, I'd contact the local LEO and suggest there had been a package mis-delivered and the person refused to return the package. When the Sheriff shows up asking about the problem, that usually makes the resolution proceed quicker.
I've done it this way with a hard-case who thought he'd just keep the fairly valuable contents UNTIL he discovered I wasn't in the mood to let it go. Wannabe tough guy vs real tough guy with leverage doesn't play well for the wannabe.

 

[pete44ru]

I am normally not one to bash USPS as they have been very good to me and my business, but just in the past three weeks I have had the strangest shippping story. I'll let the USPS tacking explain....


June 16, 2017, 11:38 am Delivered NETHERLANDS

Your item was delivered in NETHERLANDS at 11:38 am on June 16, 2017.

June 16, 2017, 11:08 am Arrival at Post Office NETHERLANDS
June 16, 2017, 10:28 am Arrival at Post Office NETHERLANDS
June 16, 2017, 10:27 am Arrival at Post Office NETHERLANDS
June 16, 2017, 1:07 am Customs clearance processing complete NETHERLANDS
June 13, 2017, 10:56 am Customs Clearance NETHERLANDS
June 13, 2017, 10:55 am Processed Through Facility NETHERLANDS
June 11, 2017, 2:00 pm Departed CHICAGO, UNITED STATES
June 7, 2017, 10:25 am Departed AMSTERDAM, NETHERLANDS
June 7, 2017, 1:33 am Departed COLOGNE, GERMANY
June 6, 2017, 11:27 pm Departed COLOGNE, GERMANY
June 6, 2017, 10:23 pm Departed PARIS, FRANCE
June 6, 2017, 8:56 pm Departed PARIS, FRANCE
June 6, 2017, 8:11 am Departed PHILADELPHIA, UNITED STATES
June 4, 2017, 8:55 pm Departed LOUISVILLE, UNITED STATES
June 4, 2017, 6:09 am Arrived CHICAGO, UNITED STATES
June 3, 2017, 10:13 pm Processed Through Facility ISC CHICAGO IL (USPS)
June 3, 2017, 10:11 pm Arrived at Facility ISC CHICAGO IL (USPS)
June 3, 2017, 2:19 pm Arrived at USPS Facility CHICAGO, IL 60666
June 1, 2017, 7:56 am Processed through Facility TORONTO-A, CANADA
June 1, 2017, 7:55 am Customs clearance processing complete CANADA
May 28, 2017, 11:26 am Processed Through Facility CANADA
May 28, 2017, 1:26 am Customs Clearance CANADA
May 24, 2017, 9:31 pm Departed USPS Facility ALLEN PARK, MI 48101
May 24, 2017, 9:31 pm Arrived at USPS Facility ALLEN PARK, MI 48101
May 24, 2017, 11:15 am Acceptance MELVINDALE, MI 48122

HOLY SHEEP ! ! ! :shock: :shock: :shock: :roll:



.

 

[Mobuck]

"Dan in MI"
You'll get those odd round about dispatches when machines are allowed to read and route w/o human intervention.

 

[mcb66]

You should be able to file a claim and collect insurance. I believe any package with tracking comes with $50.00 in insurance. I had to do this a year or so ago with a Case knife. Actually, I was the shipper, so maybe the person who shipped it can collect the insurance and you get a refund or replacement.

 

[DGW1949]

Did you go to the wrong address? They must have kept package?

That's where I would have started as soon as I'd found out that's where my stuff was. But that's just me...I'm direct like that.

DGW