SR22P at Ruger... Suggestions on filling the gap?

[sm121072]

Recently sent my Ruger SR22P back to Ruger through the dealer where I bought it. They said 6-8 weeks before they expect the issues resolved. Picked up a Smith and Wesson M&P 15-22 rifle last week, but it doesn't fill the pistol gap.

I have a mkII 22/45 on long term loan from a friend. Don't want to abuse the loaner with 200-500 rounds a week that my friends and I tend to put through it...

Any recommendations on filling the pistol gap?

Revolver?

Semi Auto?

 

[Sal1950]

And again, LOL

There's good reasons why the Ruger MK series has been in continuous production for 63 years and was the cornerstone on which the entire Sturm Ruger Co was built.
Which style or model is a personal choice, but everyone should own at least one. If you shop around you can find something like this for around $300.
Sal

 

[trapperon]

The 22/45 can be had in a couple versions that have a $50 less suggested retail than the sr22. (349 vs 399). A great pistol brought to market when Bill Sr was at the helm and has been going strong since day one. It sounds like you really like the one that is currently on loan to you, so maybe its time to have your own!!

ron

 

[sm121072]

I am having fun upgrading and adding to the M&P 15 22. 22/45 seems like a good budget pistol you can leave alone or customize.

The loaner I have has been changed to a Pac Lite barrel. Like the added rail and adjustable sights that came with it.

Have seen several people at the range with models heavily customized for target competition.

Definitely on the list to be considered.

 

[sm121072]

The one I have on loan...

[/img]

I think it is a Mark II frame. Really like the feel and weight. Haven't been able to find a model with this grip at the gun shows.

 

[Sal1950]

To be specific it's a older style MKII 22/45 frame. The newer MKIII 22/45's with the cast in grip looks like this now.

Or you can get the model with the replaceable grips like the one I posted a picture to above. They can use just about any 1911 grip with a very small clearancing by the magazine release button.
Sal

 

[RUT]

>>They said 6-8 weeks before they expect the issues resolved<<

Should I assume this is about the "take down" lever problem? If so, it tells me it's not as simple as slapping a replacement one on and shipping it back. Mine is in their hands for the same issue, but I'd rather they hang on to it and fix it right. Luckily, I have a nice MKlll to fall back on.

 

[sm121072]

>>They said 6-8 weeks before they expect the issues resolved<<

Should I assume this is about the "take down" lever problem? If so, it tells me it's not as simple as slapping a replacement one on and shipping it back. Mine is in their hands for the same issue, but I'd rather they hang on to it and fix it right. Luckily, I have a nice MKlll to fall back on.

No issue with the take down lever or loose barrel on mine. Had the slide damage and the dry fire barrel damage shown elsewhere in this forum. FTE issues as well as shaving off a piece of the next round in the magazine while feeding the top round to the chamber.

From left to right are the first through fifth round from the mag. Shiny spots on bullet are where there was a peice was shaved off. They shavings ended up down the barrel and inside the chamber. Looked like I had spilled some glitter inside the weapon.

6-8 weeks was the estimate from the Dealer where I purchased the SR22.

Due to problems with my schedule and the Ruger Customer Service system, I have yet to speak directly to anyone at Ruger.

They sent a prepaid label after a string of 3 submissions through their Online Request form. Each of which was answered somewhere in the 3 work day window and asked that I call Ruger. Phone calls land me anywhere from 6-8th in the cue. I can't wait 30-45 minutes burning cell phone time on my lunch break to talk to someone at Ruger. I can't get them to send me an email that is not from their "DoNotReply@...". They have not called me as I have requested in 2 of the Online Request submissions. I can't take a 1/2 day off work to drive to the nearest UPS Hub to ship it back to them, and then another to go pick it up.

I turned the issue over to the folks I bought it from. Fuquay Gun and Gold understands customer service. My experience thus far with Ruger customer service (some issues admittedly due to my schedule) has been frustrating.

Would love to see a company the size of Ruger reform their customer service system.

Toll Free Number, Online Chat, Two way email capability... These are reasonable expectations of a company like Ruger.

 

[RUT]

Well, if it isn't one problem it's another! :?

 

[sm121072]

Well, if it isn't one problem it's another! :?

I never buy the 1st model year of a car. Want to let them work out the kinks first.

Wonder if this is the case with the SR22P? Picked up my Jan 10th. Not sure how long they had been on the market...

 

[RUT]

>>Wonder if this is the case with the SR22P?<<

Probably, since it's the same gun.

 

[Sal1950]

>>They said 6-8 weeks before they expect the issues resolved<<

Should I assume this is about the "take down" lever problem? If so, it tells me it's not as simple as slapping a replacement one on and shipping it back. Mine is in their hands for the same issue, but I'd rather they hang on to it and fix it right. Luckily, I have a nice MKlll to fall back on.

No issue with the take down lever or loose barrel on mine. Had the slide damage and the dry fire barrel damage shown elsewhere in this forum. FTE issues as well as shaving off a piece of the next round in the magazine while feeding the top round to the chamber.

From left to right are the first through fifth round from the mag. Shiny spots on bullet are where there was a peice was shaved off. They shavings ended up down the barrel and inside the chamber. Looked like I had spilled some glitter inside the weapon.

6-8 weeks was the estimate from the Dealer where I purchased the SR22.

Due to problems with my schedule and the Ruger Customer Service system, I have yet to speak directly to anyone at Ruger.

They sent a prepaid label after a string of 3 submissions through their Online Request form. Each of which was answered somewhere in the 3 work day window and asked that I call Ruger. Phone calls land me anywhere from 6-8th in the cue. I can't wait 30-45 minutes burning cell phone time on my lunch break to talk to someone at Ruger. I can't get them to send me an email that is not from their "DoNotReply@...". They have not called me as I have requested in 2 of the Online Request submissions. I can't take a 1/2 day off work to drive to the nearest UPS Hub to ship it back to them, and then another to go pick it up.

I turned the issue over to the folks I bought it from. Fuquay Gun and Gold understands customer service. My experience thus far with Ruger customer service (some issues admittedly due to my schedule) has been frustrating.

Would love to see a company the size of Ruger reform their customer service system.

Toll Free Number, Online Chat, Two way email capability... These are reasonable expectations of a company the like Ruger.

I got to defend Ruger on this one. They have sent you a prepaid label to send the gun back for repaiir but still you say you can't take the time out to get it to UPS. I don't know what more you can expect from their CS department? At this point I think your being unreasonable to still post complaints.
Sal

 

[sm121072]

I got to defend Ruger on this one. They have sent you a prepaid label to send the gun back for repaiir but still you say you can't take the time out to get it to UPS. I don't know what more you can expect from their CS department? At this point I think your being unreasonable to still post complaints.
Sal

I fully acknowledge that some of the difficulty is a result of my schedule. Most people don't work 8 am-8 pm or later M-F and live 2+ hours round trip from a UPS Hub where you can legally ship a firearm.

After 100+ cell phone minutes burned waiting to speak to a service rep, 3 online submissions (2 of which outlined the difficulties contacting the service dept. via phone and a request Ruger call me or send an email to which I can reply)... I expect a response from Ruger other than "call Ruger" sent from "[email protected]".

 

[sm121072]

I got to defend Ruger on this one. They have sent you a prepaid label to send the gun back for repaiir but still you say you can't take the time out to get it to UPS. I don't know what more you can expect from their CS department? At this point I think your being unreasonable to still post complaints.
Sal

I fully acknowledge that some of the difficulty is a result of my schedule. Most people don't work 8 am-8 pm or later M-F and live 2+ hours round trip from a UPS Hub where you can legally ship a firearm.

After 100+ cell phone minutes burned waiting to speak to a service rep, 3 online submissions (2 of which outlined the difficulties contacting the service dept. via phone and a request Ruger call me or send an email to which I can reply)... I expect a response from Ruger other than "call Ruger" sent from "[email protected]".

Having been at home sick for the past 2 days (and my cell phone minutes increased), I actually had a chance tonight to call Ruger and get through to a service rep for an update on my pistol.

Will post results in a new thread...

 

[sm121072]

Got my SR22P back from Ruger this week. Sooner than I expected from the estimate my LGS gave me on turn around time.

New barrel and firing pin installed. New spring and guide rod.

Haven't taken to range yet but dummy rounds cycled well with no FTE issues that were present before.

Hope the range test in the next day or two has a positive result.

 

[Gregg1LE]

Congrats on getting your SR22 back.I hope it does well at the range !

 

[Tinman507]

I experienced Slide wear and slide stop issues and sent mine back to Ruger about a month ago.

I sent an email with photos to their General CS mailbox. Within 24 hours I received a ppd UPS label and instructions to return it.

Their estimate for return to me was 10-15 business days. I emailed the CS Rep assigned to my repair order and got a robo reply several times. I called twice to check status and after being "#2 on the #2" list I spoke to a human. Still got the same stock answer. Your gun is being worked on and we anticipate it being shipped out within 15 business days.

When 15 business days came and no gun I wrote another email and got an almost identical robo reply. I wrote back to stop giving me the cut n paste reply that I wanted a definitive answer. I got an apologetic reply saying they would likely be shipping it back by the end of the week.

I received the gun back Monday. The repair order stated they'd replaced the complete slide and slide stop lever. Lubed and test fired ok.

I took it to the range Tuesday and fired 200 rounds of Federal and Winchester WB through it with no issues aside from a couple of weak rounds that failed to cycle the slide. Tore it down several times to check for slide wear and saw no issues.

I think their CS has been reasonably good, but I suspect they're buried under a lot of SR22 returns. Expected with new designs I suppose.

Important things to remember when you send one back:
1. Make sure you track the UPS number. Know when it arrived back in their hands.
2. Email Customer service. Make sure you get a name and email for the CS rep assigned to your repair order. BE SURE TO GET YOUR Repair Order Number. Here's the email of an actual human: [email protected]
3. You will likely get a Cut n Paste stock answer. Reply back with insistence on knowing more info.
4. Be a little paitent. They're buried and really are working as hard as they can to clear up the backlog.

Hope that helps. It's frustrating but in the end Ruger will make it right.