Verndog
Blackhawk
revhigh said:
SR1911 - Casting flaw on frame - common ?
- Thread starter pctech
- Start date
forddave
Bearcat
send it back!! that should not have have made it out the door. keep going up the chain untill they take care it. i think we as a group settle for sub standard products. what i mean is we buy guns that don't run out of the box-replace springs,mags etc. we just say oh well i only spent $600 so its ok. is it a sign of the times? we just expect sub-standard products? would you settle for a new $600 tv that only gets your channels some of the time? how about a defect on the screen that doesnt affect fuction,just viewing(scratch) yea, if i bought stuff used i would settle but not when i bought brand new. ok,i'm done. good luck with what ever you decide to do.
There is just no way I would except that answer and would have it replaced with known good parts.
I went through that ordeal with a XDM made by Springfield with a gun that had FTF issues. I sent it back they checked it sent it back. Finally the 3rd time I just told them none of my other pistols do it just this one. Just go pick me out a good one and send it to me and scrap this one out.
They sent me a different one and it worked like a dream and like the first one should of.
You guys that settle for less are just lowering the quality of the next one we buy. Pretty soon they wont inspect any of them just count on you accepting this is the way they should function.
I went through that ordeal with a XDM made by Springfield with a gun that had FTF issues. I sent it back they checked it sent it back. Finally the 3rd time I just told them none of my other pistols do it just this one. Just go pick me out a good one and send it to me and scrap this one out.
They sent me a different one and it worked like a dream and like the first one should of.
You guys that settle for less are just lowering the quality of the next one we buy. Pretty soon they wont inspect any of them just count on you accepting this is the way they should function.
If all else fails fill that hole full of solvent and let it sit over night and see if it leaks out somewhere else. That way you'll know just how poris it is. Use to do that a lot on cast transmission cases and does work.
Call Springfield or Colt see if they want to buy it back from you for advertisement to promote their products.
It just boils down to you wanted quality so you went in search of a quality handgun and there is no reason to settle for something that should of been scrapped.
Would you settle for No.1 with dry rot or termite holes on the forearm. Wont effect the way the gun shoots or preforms.
Call Springfield or Colt see if they want to buy it back from you for advertisement to promote their products.
It just boils down to you wanted quality so you went in search of a quality handgun and there is no reason to settle for something that should of been scrapped.
Would you settle for No.1 with dry rot or termite holes on the forearm. Wont effect the way the gun shoots or preforms.
Iron Mike Golf
Blackhawk
- Joined
- Feb 15, 2010
- Messages
- 945
If it was my gun...
1. Do the solvent check and see if it leaks elsewhere. If it does, I gotta think Ruger would replace the frame.
2. If it didn't leak and Ruger wouldn't repair/replace, I'd fill the blem to prevent moisture from entering. Maybe hi temp RTV?
My concern is the blem is the tip of an iceberg, meaning the fault extend further into the frame. So how does Ruger determine that is not the case over the phone or via mail and a photo?
1. Do the solvent check and see if it leaks elsewhere. If it does, I gotta think Ruger would replace the frame.
2. If it didn't leak and Ruger wouldn't repair/replace, I'd fill the blem to prevent moisture from entering. Maybe hi temp RTV?
My concern is the blem is the tip of an iceberg, meaning the fault extend further into the frame. So how does Ruger determine that is not the case over the phone or via mail and a photo?
Guys,
After thinking about things more, I have decided to pursue this issue with Ruger, and am going to push for a replacement gun.
This type of defect was not present on the $340 Rock Island Armory 1911 that I purchased around 5 years ago, and really shouldn't be present on my much more expensive Ruger. Every time I see the gun, all I think about is the defect.
I have spoken with customer service, and emailed pictures and a detailed letter to one of their supervisors. I am still waiting to hear back from them regarding my request.
I intend to go up the ladder as far as required to have this resolved to my satisfaction. I am a huge Ruger fan and own more of their guns than any other brand, and really feel that they need to replace this pistol.
James
After thinking about things more, I have decided to pursue this issue with Ruger, and am going to push for a replacement gun.
This type of defect was not present on the $340 Rock Island Armory 1911 that I purchased around 5 years ago, and really shouldn't be present on my much more expensive Ruger. Every time I see the gun, all I think about is the defect.
I have spoken with customer service, and emailed pictures and a detailed letter to one of their supervisors. I am still waiting to hear back from them regarding my request.
I intend to go up the ladder as far as required to have this resolved to my satisfaction. I am a huge Ruger fan and own more of their guns than any other brand, and really feel that they need to replace this pistol.
James
w5lx
Single-Sixer
Well, you peaked my curiosity. I just went and checked mine and I don't have that void anywhere in that area or anywhere else that I can see. My serial number is 043XX if that helps any. I bought the 2nd gun that was available in the DFW area. If I DID have that void I would not be happy with it and would prefer to have it replaced, however, I don't think that it will have any effect on function or durability of the gun.
Verndog
Blackhawk
revhigh said:
OK...since the OP is now going for replacement...I'll take 3 to 1 odds for $5.00 that he gets a new frame.. OK?? 8)
Verndog said:
I hope he gets it replaced .... hopefully it's not a widespread issue, because if it is, I can easily see Ruger replacing them on a case by case basis, or a 'squeaky wheel gets the grease basis'.
Will be interesting to see what happens.
I won't bet because I think he'll get it if he complains enough. Ruger's CS should handle this without issue if the customer complains long enough and loud enough. They may just replace the whole gun.
REV
kscott
Single-Sixer
bsnake said:
Wow, I wanna be one of your friends...
mohavesam
Hawkeye
Almost two weeks just to call the service department?
While the voids certainly are disapointing, they're not cause for structural worry IMO. If Ruger doesn't replace the frame (as they should, if not just for customer satisfaction), I'd probably wipe some JB Weld into the voids and polish the area out.
The frame is not "swiss cheese", relax and shoot that gat!
While the voids certainly are disapointing, they're not cause for structural worry IMO. If Ruger doesn't replace the frame (as they should, if not just for customer satisfaction), I'd probably wipe some JB Weld into the voids and polish the area out.
The frame is not "swiss cheese", relax and shoot that gat!
You're doing the right thing by contacting Ruger. Hopefully they will fix you up. It may or may not cause any major failure, but it's best not to take a chance in my opinion. Looks like a good place for a crack to develope. I would listen to the experts at Ruger before listening to the experts in some forum.
*UPDATE*
The Ruger customer service manager(s) have agreed with me that the voids in my frame are unacceptable, and that the gun needs to be replaced.
The gun will be sent back to Ruger this week, on their dime.
I am told the turn around time will be approximately two weeks, and that the replacement pistol must be sent to an FFL. I'm pretty sure this is more Ruger "policy" than it is law, as I had a different manufacture send a replacement gun directly to my home approx 5 years ago without issue. Ruger did offer to reimburse me for the FFL transfer fee, so I'm not going to argue.
Will update once the new gun arrives and has been inspected for defects.
James
The Ruger customer service manager(s) have agreed with me that the voids in my frame are unacceptable, and that the gun needs to be replaced.
The gun will be sent back to Ruger this week, on their dime.
I am told the turn around time will be approximately two weeks, and that the replacement pistol must be sent to an FFL. I'm pretty sure this is more Ruger "policy" than it is law, as I had a different manufacture send a replacement gun directly to my home approx 5 years ago without issue. Ruger did offer to reimburse me for the FFL transfer fee, so I'm not going to argue.
Will update once the new gun arrives and has been inspected for defects.
James
Verndog
Blackhawk
The Wall said:
... but I told him first. :wink:
revhigh said:
No actually it is LAW, if the returning gun has a different serial number, which I'm guessing it will. Your gun will most likely be scrapped, and that serial number will be noted as scrapped. The new gun will be sent to your FFl free of charge and will then need to be 'transferred' to you ... which will cost anywhere from $20-50 for the FFL to do the paperwork.
Get a receipt for the transfer, and send it (or a copy) to Ruger and they'll send you a check reimbursing the transfer fee to you, which is EXACTLY as it should happen.
Congratulations !
REV
Get a receipt for the transfer, and send it (or a copy) to Ruger and they'll send you a check reimbursing the transfer fee to you, which is EXACTLY as it should happen.
Congratulations !
REV
Thanks guys. I really didn't have any doubt that Ruger would replace it if I asked nicely and wanted to pursue it. I own a lot of their stuff, and have never had a bad interaction with them. :-)
REV,
Not to nitpick, but some firearms manufactures can send replacement firearms (with different serial #'s) directly to the customer. About 5 years ago, Rock Island Armory scrapped one of my 1911's from them, and sent me a brand new replacement with new SN direct to my door. This was when I was living in Florida at the time, so state law may have some impact? It did include an invoice slip, showing that their "firearms disposition" records had been updated, showing my original SN as being destroyed, and the new one being sent to me. Ivan at Armscor will confirm that this is normal procedure for them. Odd, huh?
Regardless, I don't mind going through an FFL, especially since they will reimburse me for the xfer fee. :-)
James
REV,
Not to nitpick, but some firearms manufactures can send replacement firearms (with different serial #'s) directly to the customer. About 5 years ago, Rock Island Armory scrapped one of my 1911's from them, and sent me a brand new replacement with new SN direct to my door. This was when I was living in Florida at the time, so state law may have some impact? It did include an invoice slip, showing that their "firearms disposition" records had been updated, showing my original SN as being destroyed, and the new one being sent to me. Ivan at Armscor will confirm that this is normal procedure for them. Odd, huh?
Regardless, I don't mind going through an FFL, especially since they will reimburse me for the xfer fee. :-)
James
Probably about 4 years ago I sent a gun back to Beretta and they replaced it with a new one. It was FedXed to my house directly from Beretta. I don't think the laws have change since then. Maybe someone should ask an FFL. I don't really care one way or the other, or I would check myself. :lol:revhigh said:
