I received this email from Bud's Guns the other day:
We are currently experiencing shipping delays on some orders, and particularly certain types of ammunition orders. We aplogize for the delay but want to assure you we are working as hard as we possibly can to get all orders shipped as soon as possible. The increased number of ammunition orders, combined with continued labor shortages, have caused us to fall substantially behind our normal shipping times.
At a time when many are focused on the negative, and assuming the worst, we would like to share some positive and hopefully calming facts with you below...
1) If you have placed an order and received a confirmation number we do have your order. Although shipping is delayed substantially beyond our standard terms, the website is automatically securing your item(s) as they are ordered. Our limited staff is currently only reaching out to customers when there is an actual issue with their order. So... not hearing from us is actually a good thing. Repeated attempts by hundreds of thousands of people to check the status of their order is not going to help expedite anyone's order. It only makes it more difficult for us to assist those relative handful of customers who actually require human assistance to resolve an issue with their existing order.
2) Our shortage is not inventory... it's people and hours in a day! We admittedly were unprepared for how a pandemic and the associated politics would affect our business... just like millions of other businesses were. Our major issue is simply not having enough people, and not enough hours in a day, to process and ship all of the orders our website is capable of accepting. We were actually dealing with the exact same issue (on a much different scale) way back in 2013. Check out this Youtube video at the 8:10 mark and you will hear a very similar story.
3) We are not alone this time; we brought +3 million friends with us! After living through those difficult learning experiences in years past, we knew we had to do something very different in order to make our Customer Service resources scalable on very short notice. Out of those experiences the Buds Community was born back in 2015. Collaborating with our +4 million customers with a vast knowledge of firearms, ammunition, and accessories to create a Q&A forum that is capable of quickly answering customer questions at a rate of 2x, 3x, or even 10x the rate of the day before. This short 8 minute Youtube video posted back in 2017 explains why the solution was created (for times like these) and how it works.
4) We have a history of facing and winning these types of challenges. After 50 years in the business, we have been faced with similar difficulties in the past and always came out stronger than when we went in. More recently, back in 2009, we saw similar increases in volume as a result of both the political dynamics at the time and the H1N1 pandemic. It is navigating through those types of experiences, and the subsequent changes that we made, that allow us to continue to operate today under extreme conditions. We were admittedly not prepared well enough to handle this latest challenge without experiencing some delays and other inconveniences. However, you can rest assured that we have been around long enough, and been through enough, to come out the other side of this challenge, along with you, stronger than when we went in.
We are here for you and in this with you. "Budsgunshop" is not just another company name on internet. We are over 200 individuals with families of our own at home to support and care for. We are going to continue to do the very best we can for you at an extremely difficult time. Unfortunately, our best at this time is likely going to be woefully short of what it has been in years past, and definitely not up to your expectations of "Buds." For those of you that have any patience left at all, we would greatly appreciate you sharing that with us... as patience may actually be the only thing in shorter supply than people willing to work at this time.
Rex McClanahan
President
Budsgunshop.com LLC
We are currently experiencing shipping delays on some orders, and particularly certain types of ammunition orders. We aplogize for the delay but want to assure you we are working as hard as we possibly can to get all orders shipped as soon as possible. The increased number of ammunition orders, combined with continued labor shortages, have caused us to fall substantially behind our normal shipping times.
At a time when many are focused on the negative, and assuming the worst, we would like to share some positive and hopefully calming facts with you below...
1) If you have placed an order and received a confirmation number we do have your order. Although shipping is delayed substantially beyond our standard terms, the website is automatically securing your item(s) as they are ordered. Our limited staff is currently only reaching out to customers when there is an actual issue with their order. So... not hearing from us is actually a good thing. Repeated attempts by hundreds of thousands of people to check the status of their order is not going to help expedite anyone's order. It only makes it more difficult for us to assist those relative handful of customers who actually require human assistance to resolve an issue with their existing order.
2) Our shortage is not inventory... it's people and hours in a day! We admittedly were unprepared for how a pandemic and the associated politics would affect our business... just like millions of other businesses were. Our major issue is simply not having enough people, and not enough hours in a day, to process and ship all of the orders our website is capable of accepting. We were actually dealing with the exact same issue (on a much different scale) way back in 2013. Check out this Youtube video at the 8:10 mark and you will hear a very similar story.
3) We are not alone this time; we brought +3 million friends with us! After living through those difficult learning experiences in years past, we knew we had to do something very different in order to make our Customer Service resources scalable on very short notice. Out of those experiences the Buds Community was born back in 2015. Collaborating with our +4 million customers with a vast knowledge of firearms, ammunition, and accessories to create a Q&A forum that is capable of quickly answering customer questions at a rate of 2x, 3x, or even 10x the rate of the day before. This short 8 minute Youtube video posted back in 2017 explains why the solution was created (for times like these) and how it works.
4) We have a history of facing and winning these types of challenges. After 50 years in the business, we have been faced with similar difficulties in the past and always came out stronger than when we went in. More recently, back in 2009, we saw similar increases in volume as a result of both the political dynamics at the time and the H1N1 pandemic. It is navigating through those types of experiences, and the subsequent changes that we made, that allow us to continue to operate today under extreme conditions. We were admittedly not prepared well enough to handle this latest challenge without experiencing some delays and other inconveniences. However, you can rest assured that we have been around long enough, and been through enough, to come out the other side of this challenge, along with you, stronger than when we went in.
We are here for you and in this with you. "Budsgunshop" is not just another company name on internet. We are over 200 individuals with families of our own at home to support and care for. We are going to continue to do the very best we can for you at an extremely difficult time. Unfortunately, our best at this time is likely going to be woefully short of what it has been in years past, and definitely not up to your expectations of "Buds." For those of you that have any patience left at all, we would greatly appreciate you sharing that with us... as patience may actually be the only thing in shorter supply than people willing to work at this time.
Rex McClanahan
President
Budsgunshop.com LLC
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