Ruger's Customer Service

[Der Biermeister]

I've been trying to talk to a live person in the NH office for the last 3 days. Keep getting the message about "due to unprecedented call volume, we are experiencing longer than expected hold times". Two days ago I finally got to someone's voice mail and left my phone number and issue. No one called back.
Today I find out their CS office shut down at noon for some reason. Switching over to their service department only gets me another "sorry" message about call volume BUT does not allow you to get in the queue. What's up with that?

Anyway -- I now have to wait until Monday, at which time I expect more of the same. My question to all of you in the brain trust --- is this SOP for them these days? Or is it just something unusual going on? Thank you in advance for your answer.

 

[hittman]

I've talked to them 3 times in the past 2 weeks; once was Tuesday. I was anywhere from 2 to 10th in line. Think the longest I waited was 15-20 minutes.

Thinking you just had a little bad luck ..... I'd try again.

 

[Fox Mike]

I spoke with a live person about two weeks ago. I did have to wait a little while but finally did get a real person. If I remember correctly it was Jennifer. Very pleasant and helpful.

 

[Der Biermeister]

Thanks guys for the replys. I basically answered this in another thread describing my problem with one of the iron sights -- but the short story is that I am going to stay positive and polite and keep trying to get through. Next week, I should be able to pursue the calls with a lot more time. This past week, I was in and out too much.
Thanks again.

 

[bsnake]

A couple weeks ago I called Ruger CS.
Waited maybe 1 minute.
Explained I needed a cylinder latch assy for a NMV.
The gentleman said he would send me 2. Told him I was ready with my credit card number.
He says "No Charge".
Received the parts in about a week.
One of the best CS calls I've ever made.

 

[Ruger168]

When I worked in the NH factory the last week of July and the first week of August they were shut down for yearly maint. work. Probably still doing that. CS sometimes worked part of the time during those 2 weeks.

 

[Poco Oso]

They've always been first class with me. If your problem persists, let Mike know.

https://www.ruger.com/dataProcess/tellTheCEO.html

Ruger has excellent customer service. Have patience Grasshopper, They will treat you right.

 

[DGW1949]

I've had to call them twice.
Both times involved a bit of a wait untill they could get to me.
Both times I talked to a real-nice young lady who was more than happy to help. I also noted that although they were obviously very busy on both of the days that I called, when my turn came up I had her full attention and was treated as if I was the most important customer they had.
Neither of the two problems that they fixed cost me a single dime.

In my book, costomer service can't get no better than that.

DGW

 

[chuck]

I'm sure everything will turn out OK I have had dealing with them on 3 different times in the past 15 years one problem was their fault the others were mine they fixed the problem at no cost to me their GREAT

 

[Chief 101]

I have dealt with them many times over the years and never about a problem they created....never disappointed either...