Ruger or Taurus? Never USED to be a question but,,,

[benchrest500]

OK AMERICAN,, yes so why use a Tee Shirt made in Haiti?

Don't Americans need jobs too?

Just seems hypocritical to publish that text on that shirt

OK I can't reply to this thread anymore since I guess I'm locked out but can edit.
So I will not be following this since I can't reply anymore.

Bottom line Ruger has taken a sharp down hill progress this summer

We have had dinner with Mike Gladson and we are always friendly with Ruger UNTIL our problem just does not get resolved
1 phone call should be enough and not need to turn into 6 or 8 calls on the same issue

If you don't know who Gladson is then you really don't have any place making comments here.

To the last reply you were not adding correctly you just counted models, we had 6 guns this summer with trashed sights and they come fro AZ not NC

Here are the sights we had to replace, these were all on stainless guns which ALL sell over $400 and most over $500
WOULD YOU BE HAPPY TAKING THAT HOME WITH YOU??

So keep telling them they are doing GREAT then eventually once quality plummets to an unrecoverable point Ruger will be out of business or sold off.

I hate seeing Ruger in this downhill trend and

I DO want them to pull out of it but they need to do it soon or we will drop the line,,
too much hassle for us to keep up with the problems.

 

[jbntx]

That's a sad post that needs to just go away.
Just so much wrong. :roll:

 

[benchrest500]

hello

 

[Kevin]

I wish he would post his gun store name so I can avoid it. But he's probably too scared to run off good customers. It sounds like he knows customer service. :roll:

 

[jbntx]

It's all true though and I wish it wasn't,,

Maybe you misunderstood my response. Your post is a crying, whining mess of BS that needs to be deleted.
Nobody wants to hear all that, especially when most of us have the exact opposite opinion of Ruger.

 

[benchrest500]

hello

 

[benchrest500]

hello

 

[benchrest500]

hello

 

[MaxP]

You are sounding hysterical.

 

[jsh]

Wow.
What did folks ever do before the internet?
Your a businessman you say. Yet you conduct yourself in such away that is questionable to say the least.
If this is truly business, it is no ones business here. This is between you and the supplier. A good old fashioned phone call can work wonders.
You slamming them here does little for your situation and harms it more than helps it.

And no I am not biased one way or the other. I have several manufacturers and have had problems with them all, but most of them were worked out.

 

[Kevin]

He still hasn't posted the name of his business. If this is all true why not?

From your first post and the posts over on Rimfire central it sounds like you are on your way to a heart attack. Can you say high blood pressure medicine?

 

[benchrest500]

hello

 

[427mach1]

You make a post like that on a Ruger forum then wonder why you get no sympathy. I own 4 Rugers and have never had a problem with any of them, therefore I can honestly say Ruger has never "walked all over me". They are known for exceptional customer service. On the other hand, I have heard a lot of bad information from gun shop operators. Where did you say your shop is located?

 

[benchrest500]

hello

 

[427mach1]

I LOVE Ruger

I guess I missed that part. Can't imagine what your posts would be like if you hated a particular brand..... Where did you say your gun shop is located?

 

[benchrest500]

hello

 

[Kevin]

Ok. Why do you use a different user name on rimfire central?

And what is your businesses name? I mean you do speak as a business man yes? Perhaps someone here might be needing a gun in your town? Where are you again?

I'm guessing you aren't very successful...

It seems like you are hiding something.

 

[Big Old Boy]

For the past 40 or so years I have had good luck with Ruger.If you are not happy you need to talk to someone at Ruger no one here can make it right for you.

 

[Cordite]

If you are not happy you need to talk to someone at Ruger no one here can make it right for you.

I would alter that slightly to "talk to someone at your distributor for Ruger". There are not that many distributors for Ruger and they are interested in keeping their dealers happy. Enough complaining directed at your distributor will get heard at Ruger especially if you have documented evidence of repeated issues.

Another avenue would be the "Tell the CEO" link on the Ruger website. Tell Mike Fifer about your repeated issues and many times things get done.

Cordite

 

[Kevin]

http://www.wirthweinguns.com/

Is this you? Wirthwein Guns in Southern Indiana?

It's from the Rimfire Central Thread

 

[contender]

Ok, lets look at this from a business perspective.

Ruger sells to distributors, not dealers or gun shops.
Each location has different people doing similar jobs. A FFL is required to do business, and a copy needs to be in all facilities to verify you are who you say you are.
A simple addition of a fax, email attachment, etc can get the proper amount charged to a business account.
Jane in NH doesn't talk to Joe in NC, or to Suzy in AZ because they are working on a lot of other stuff too.

A POLITE, non screaming phone call can clear a lot up on this one issue.


As to the QC on the 3 guns & their sights.
Yes, there are occasional issues. Again, a polite call to your distributor to let them know of an issue, (Remember, Davidson's has a guarantee, and all others will stand behind them as well.)
Or, a polite call to Ruger will get you proper replacement parts or they will send you a pre-paid shipper to return the 3 guns & they will fix them.

Emails are among the slowest way to get a response sometimes.

Now, you are pretty upset about the QC in general. Ok, lets look at this from a business angle.
Ruger built a new plant in NC. They had to hire at least a few hundred more employees. They had to screen them for background checks, drug use etc. NOT an easy process. THEN they had to train a lot of them. I'm SURE a few of them may not be the best at their job,,,, yet. And anybody on an assembly line can get so used to looking at the same thing over & over to where they miss a minor problem.

But, if you look in the mirror, look back at how perfect you were when you started a new job. I'm sure NOBODY here can claim they did a perfect job, every day, every time, all the time. We ALL have a bad day, or other things that can cause a minor issue in how we perform.

Next,,, Some of the small parts are farmed out to sub-contractors. And that can add to the QC issues.

Now lets throw in a whole bunch of stockholders who expect a quarterly profit. The bean counters are always looking at ways to reduce costs so they can turn a profit, AND put out a good product. Are they perfect? Nope! It happens in every business and in every manufacturing plant out there.

Now lets look at the numbers.
Ruger has set a goal of 2 million firearms in one year. That's a HUGE undertaking. In that number of guns,,, I'm SURE a small percentage is going to be bad. It's the laws of manufacturing. If only 1% is bad,,, that's 20,000 bad.

You've stated you have seen a lot of bad guns,,, but only list 3.
I've bought many, many (Over 200 at least,) Rugers over the years, and I've had an occasional issue.
I'm the guy who had the infamous barrel separation of the Redhawk. At least I was told I was the first one. It took them a long while to figure out why that happened.
I got an early P-85, that THEY decided needed the MKII safety, (military contract issue.)
I got an early SR9 that had barrel peening,,, yet NEVER failed to fire.
I have a Vaquero that shot very low & left.

So, in about 35-40 years,,, I've had a few issues,,, but ALL were handled in a very professional manner when I was polite when I called.

Now, let's see,,,, I do not think there is ANY firearms company that has not had it's lemons, it's QC issues, or in general ever been perfect all the time.

I say this;
Call Ruger,,, talk to them. Be polite. Express your concerns.
Screaming on a gun forum (by using red & caps you are considered to be screaming,) is not the PROFESSIONAL way to do business.
BTW; I've owned my own businesses for about 30 years now, & was raised in a family with small businesses. I speak from a lot of experience.

 

[Bear Paw Jack]

OK so what is so offensive about these true documented issues with Ruger?

You just LOVE Ruger so much you'll let them walk all over you?

How about acting like an adult and call them back and discussing it with them. Nothing we can do. Frankly I don't believe you but if you were serious about solving the problem, you aren't going to do it here. Go to the source. They have to know you are a dealer to get dealer price. Pull up your big boy pants and act like an adult.

 

[MaxP]

Where did he go? Where are his posts?

 

[Jimbo357mag]

Well that was something. I was going to say that Ruger guns are made in America but some of their accessories and secondary products are imported. It's just reasonable business practice. :roll: :roll:

 

[Dan in MI]

Where did he go? Where are his posts?

Best guess? He didn't get the response he wanted, or expected, and edited all of his posts.

Basically it appears he did this....

 

[mohavesam]

-Un-substantiated whine? Huh.

I think many people just do not understand that Ruger (and any other gun maker) is essentially a machine shop. In such an endeavor, there are minor manufacturing changes every day. This is normal.

Also mis-understood is the fact that Ruger manufactures guns to a price-point tolerance, which rules manufacturing to the effect that any gun may have minor differences.
Likewise lots of parts are subcontracted, and supplier quality standards set by "best-cost practices" common to every industry I've ever been involved with.

Have no idea what the Taurus reference is about.

 

[jstanfield103]

It looks like they need to adjust some tooling is all. I have purchased 4 new Ruger's this year and had 0 quality defects. I would own a Ruger over any other brand, in fact I have sold most other brands just to buy more Ruger's because of their quality.

 

[DA_TriggR4Ruger]

Darn. Looks like I missed something interesting.

 

[azrugershooter]

Well anyone that spray paints the bushing and the spring plug of his 1911 gold has to have a screw loose. LOL

 

[Chuck 100 yd]

Buy a new SR1911 and you also get a little zippered case that is made in China.
Those cases mean absolutely NOTHING to me, I throw them away. Do I wish Ruger would have included a Bob Allen ,US made ,case and increased the cost of my gun by $20+? I think not. I buy my T-shirts at Wall Mart and they are all imported. That is why they can sell them for 1/4 the price of US made.