mjpchief
Single-Sixer
Due to no fault of Ruger I needed to order two sets of grip screw bushings for two of my Ruger 1911s. Will ship out in the morning at no charge to me even after explaining to them that it was my fault. Great service from Ruger.
Ruger customer service.
- Thread starter mjpchief
- Start date
Spleenless Dave
Single-Sixer
I've had nothing but good dealings with Ruger CS. I was amazed at how fast they turned around a gun I had just bought and fixed a rear sight issue I hadn't noticed when I bought it at a gun show. I figured they'd tell me "Tough luck, you should have looked it over better" but they paid to ship it there and back and it was as good as new.
I've also had a great experience with Ruger CS. Sent my almost perfect 1976 Standard model in for failure to eject. They fixed that and also reblued the barrel since they thought it had been scratched at the factory. Called to discuss first, I told then I had the sights replaced many years ago and the person that did it had scratched the barrel. Got the gun back, looks like new, all for the shipping cost that was in the $20 range then.
bayou5252
Single-Sixer
Just last week, I called Ruger CS and informed I'd lke to buy repalcement magazine springs for my SR1911 7-round mag. None was advertised on the shopRuger.com website.
The CS rep said she would ship 2 springs to me at no charge and no shipping fee.
Thought that was very stand-up, for sure....
The CS rep said she would ship 2 springs to me at no charge and no shipping fee.
Thought that was very stand-up, for sure....
SR1911SHOOTER
Blackhawk
mjpchief said:
I sent in my LCRx 3" for a checkup, and had it back in two and a half weeks. The Ruger gunsmith
called me to make sure I had not had any other problem besides the cylinder not locking up.
I guess that is why I own so many Rugers.
Blackie
DakotaElkSlayer
Bearcat
:shock: On TWO separate occasions I have called Ruger about losing parts after disassembly of their firearms...about twenty years apart. Each time they asked for the serial number, stated I never called on that particular gun before, and then QUICKLY shipped out the part to me at no charge. That kind of customer service has made me a Ruger fan for life.
Jim
Jim
#1rugerman
Single-Sixer
Top notch, every time I have dealt with them!
Ruger and quite a few others in the firearms industry realize that the cost of small parts, and sometimes big repairs is a small price to pay for happy repeat customers.
I really can't think of any other industry that understands this. The bean counters figure they save a buck not realizing they have cost the company many hundreds in sales.
I really can't think of any other industry that understands this. The bean counters figure they save a buck not realizing they have cost the company many hundreds in sales.
