Just wanted to post about a very positive experience with Ruger customer service.
Three weeks ago I bought a new Blackhawk convertible 45/45acp. On the first trip to the range I noticed it shooting very high. I did a lot of reading on front sight problems with the blackhaw on this site and the other Ruger forum. After reading what seemed to be mostly negative responses about Rugers handling of front sight issues I got pretty worried.
I sent email to Ruger about the problem and they emailed me back to call CS department. I spoke with Dwayne about the problem and he told me he would have UPS pick it up from my job on monday 9/13. Based on what I was reading online I did not have much confidence that it would be taken care of. I should not have worried
Today is 9/27 and the big brown truck just left. My blackhawk has a new taller front sight, new pawl, and has been re-blued! I am very pleased with the work they did and manner in which they handled it. Two week turnaround! I am a very happy Ruger customer!
Derek
Three weeks ago I bought a new Blackhawk convertible 45/45acp. On the first trip to the range I noticed it shooting very high. I did a lot of reading on front sight problems with the blackhaw on this site and the other Ruger forum. After reading what seemed to be mostly negative responses about Rugers handling of front sight issues I got pretty worried.
I sent email to Ruger about the problem and they emailed me back to call CS department. I spoke with Dwayne about the problem and he told me he would have UPS pick it up from my job on monday 9/13. Based on what I was reading online I did not have much confidence that it would be taken care of. I should not have worried
Today is 9/27 and the big brown truck just left. My blackhawk has a new taller front sight, new pawl, and has been re-blued! I am very pleased with the work they did and manner in which they handled it. Two week turnaround! I am a very happy Ruger customer!
Derek
