Redding Reloading Customer Service

[Bayouhunter]

Just want let everyone know of Redding Reloading's Excellent customer service. For the last 2 years I haven't had a dedicated reloading bench setup and usually just set up my press by clamping it to our worn kitchen table. Yesterday morning while removing the clamp it broke spilling my T-7 Turret press onto the floor.

This press is heavy and strong but it landed on the arm causing the lower link to break off. Man I was devastated, over my fumble but called Redding Tech Service asking if I could purchase a replacement lower link. Their Tech Guy said if I would send them a picture of the press and broken link they would ship out the new part free of charge. To say the least I was thankful for that but offered again to pay for that part as it was my fault not a Redding's quality control issue. He declined my payment offer and said they would ship it out priority mail.

You can't beat that kind of service when a company replaces a part you broke for free plus pay shipping costs. I never expected to be given the lower link, but I sure appreciate it and will continue to purchase Redding equipment as needed.

 

[m657]

nice to hear of companies that support their customers!!!!

 

[Rick Courtright]

They're not alone in this kind of thing; RCBS has done amazing things to keep customers happy too.

I think that if all American businesses operated like these guys do ("keep the customer happy") American business in general would be in much better shape. - DixieBoy

Hi,

If I had to bet a cup of coffee on it, I'd suggest the Redding tech guy, Mike Dillon and the nice lady who answers the phone at RCBS might all be related, cuz similar stories come from all three companies!

Sadly, they don't teach that kind of thing in "I'm an instant expert MBA" school... so when the "experts" end up with their company slipping, they pay consultants zillions of dollars to tell them "Ask your customers what they DON'T like about you, then quit doing whatever it is that makes 'em so dissastified!"

Rick C

 

[Cheesewhiz]

It seems to be a thing with these companies that make reloading equipment, my interaction with Hornady has always been great and for free, same as RCBS which I have had some dealings with also. I actually buy my spare parts eleswhere because if something goes wrong with my AP press and I call Hornady, they send it for free. I decided early on that it would be disingenuous of me to rely on this for my spares, best to be a good guy and pay my way. If all the companies that did business in this country did like those guys do, there would be a lot more happy people walking around this country.

 

[loaded round]

I have to jump in with my two cents. I must compliment both Dillon Precision and Ruger Firearms (Arizona). Just this past week, I had breakage to a Dillon die and a lost pin in my SR9s pistol strictly due to my negligence and not because of a equipment failure. Both companies replaced the damaged/missing parts no charge and refused my offer of payment. It's a pleasure to deal with these excellent AMERICAN companies in this day and age. Thank you Dillon and Ruger!

 

[picketpin]

I've sent Redding dies back over the years for scratches in my brass from grit, that I caused. Stuck cases that I couldn't get out and a myriad of other issues mostly due to use and my "misuse" These are often group D dies or G "custom" dies. In every instance Redding has solved the problem and most often simply sent me a new die at no charge.

My/our favorite was a 6-284 case stuck in the custom form die. I used my stuck case remover and pulled the threads out of the base of the case. Then I cut the head of the case off and used a pair of needle nosed vice grips to turn the case in on itself. That sort of worked but I tore the neck off, still stuck in the case. I couldn't get the expander button pulled up through the neck so in frustration used a MAP torch to melt the remaining brass out. The die turned a really pretty blue color. -) It had a BUNCH of internal scratches etc. I called Redding and tried to buy a new one over the phone with my CC. Hunting season opened in a week. The rep said send it in and we'll take a look. In the interim they overnighted me a new die, free.

After hunting season I sent the ruined die in and a couple of pictures of dead deer and antelope to the rep, per his instructions, attention "Bill". A week later I got a box from Redding much bigger than a die box. Inside was a very nice walnut plague with my "Blue" die mounted on it and a picture of a dead antelope I sent (under glass) with a note/very nice letter saying "DO not attempt to removed stuck cases in the future, send them o us and we can get the case out WITHOUT ruining the die" with a huge smiley face and a postscript he hand shown it to the "rest of the people at Redding and they all got a laugh out of it". He also mentioned that out of all the ruined dies they received back over the years, mine was a "first".

I have the plague above my reloading bench as reminder, to use enough lube even if I get shoulder dents.

I personally have had great service from nearly everybody involved in the shooting sports industry over the years.

After 50+ years of reloading my screws ups over time legendary.

RWT

RWT

I also have a bent 340 Mopar rod with a forged piston with a hole in it hanging on the shop wall. THAT'S the reminder that when you build a $8000 motor that supposed to red line at 6500 rpm, do NOT take it to 8000.

One pass, one missed shift , about 200 yards and KABOOM. Oh to be young and dumb again. ;-)