Outstanding USPS customer service!

[gramps]

Excellent!!!
gramps

 

[blackhawknj]

I get my mail through a P.O. Box and try to order Parcel Post where possible. They put the yellow card in my box, I go around the counter and there's my package safe and sound.

 

[Pat-inCO]

We'll have to whip up some Christmas treats or maybe a gift card for this guy!

Sounds like a great idea! :wink:

 

[Bear Paw Jack]

There certainly are advantages to small towns!!
Sounds like your mailman is a really conscientious person !!

 

[powder smoke]

I agree most mail carriers are polite friendly and do a good job.
We have a Rual carrier from hell. Last month Linda made out the bills
Electric, Cable etc. had four checks in our box to be picked up and mailed.
Put the flag up and away we go! Wrong all four lost in the mail never made it to their
destination. Talked to the postmaster he claims they got lost in the mail.
I countered ALL FOUR what are the odds? IMO they never ever made it to the post
office! Our carrier lazy over weight when we get a parcel he pulls up in the
driveway and lays on the horn. Get out of the van and place it on the door stoop?
you got to be kidding. Add insult to injury our bank wants 30 dollars a check to stop
payment. USPS Service I have had has been pretty good. Our Rual carrier
sucks sorry but it's the truth. I got a feeling they are in his van somwhere under
the seat who knows. I even shoveled all the snow away from the base of the
mail box post to see if he dropped them found nothin. Rual carrier from hell. ps

 

[Mobuck]

I always expected "no less than the best" service from the carriers who worked for me.
The last carrier I had before I retired was a retired Navy guy who seemed to know ALL the rules and used every angle to lessen his work. Early on, I had a "talk" with him. I reminded him that HE asked to work in my office. I didn't invite him nor did he ask me how I expected him to do his job. If he didn't want to put in the effort to do his job the way I expected it to be done, he needed to be working somewhere else. He brought in a union steward(too bad for him the union steward's Dad and my Dad had been friends for decades) and the steward got things squared away.
I still had to constantly remind him of what myself and the community expected but he did bend a bit and provided the service we wanted.

 

[krw]

I live on a RFD route. I have made the comment several times to cut my mail from 6x/wk to 2x’s wk. that ought to save approx 66% on my mail del expense. I also suggested doin away with cut rate bulk mail. Charge everbody equal on mail. Now my mail volumn is cut in 1/2 also. I have known my mail girl for 40plus yrs. she is a Daisy to do business with, and she always has my little dog EM a treat

 

[contender]

I'm with powder smoke here.
My home, rural carrier is a lazy, fat woman who will not do anything that is inconvenient to her. Heck, once,, when I was out there,, and asked her politely to make sure the door to my box was closed,, especially in rainy weather,, she snapped back that my door was too hard to close. I politely,, (as much as I could muster,) told her it was a regulation box, and the door was not hard to open or close,, it just required her to use a little effort. It snaps into place,, and is NOT hard at all. She also refuses to get out of her car to drop off a package,, even when she sees someone is home. She'd rather put a note in the box to make me drive the 9 miles out of my way to go to the PO to pick it up. She won't even drive the 150 ft to my door & blow the horn to get me to come out for a package.

So,, I've been glad I've kept the PO box at a DIFFERENT post office that has been in my family since WWII. It's closer to my home,, (4.6 miles,) the staff is very good, and it's easier to drop by there than go the opposite direction to my home address PO. I live just across a county line, and as such, a different PO district.
Damaged packages, missing contents, (Flatgate once sent me a grip frame,, and all I got as an empty box,) are the norm for my rural carrier. Complaints have been ignored,, and even flat out lied about.

BUT,, the Lake Lure PO,, where I prefer all my mail come to is great. The carriers there do a good job,, as I know that when I lived in my cabin,, they were excellent. The staff inside,, also great folks to deal with. Once I had a guy trying to buy a gun stock, to ship to Japan,, and it was illegal for him to own it. My Postmaster was VERY helpful in everything,, as was US Customs. I was actually surprised when I went to him, and told him how Customs wanted me to set it up to ship etc. (They wanted to catch this guy in Japan,) and my Pm immediately got out the books & all on how to ship stuff etc. I was impressed at his knowledge & professionalism in all of it. He's now retired,, and his replacements since have been quite good as well.

Like the guy Mobuck mentioned,, some people will do no more than the absolute minimums,, and make others have to do extra stuff that they could easily do,, or are supposed to do. "Customer Service" suffers in all places in this country. But good customer service is greatly appreciated.

 

[powder smoke]

I always expected "no less than the best" service from the carriers who worked for me.
The last carrier I had before I retired was a retired Navy guy who seemed to know ALL the rules and used every angle to lessen his work. Early on, I had a "talk" with him. I reminded him that HE asked to work in my office. I didn't invite him nor did he ask me how I expected him to do his job. If he didn't want to put in the effort to do his job the way I expected it to be done, he needed to be working somewhere else. He brought in a union steward(too bad for him the union steward's Dad and my Dad had been friends for decades) and the steward got things squared away.
I still had to constantly remind him of what myself and the community expected but he did bend a bit and provided the service we wanted.

We always had great carriers our most recent one before this one went out of her
way very nice lady and did a fantastic job. This old fat guy is just lazy, if he dropped
any mail I seriously doubt he'd pick it up. Like I said when we get a parcel he pulls in and honks the horn. No one home too bad. He won't move out of that seat for nopthing! Well maybe for a sandwich. ps

 

[trebor44]

While we are not rural, we do get our mail by vehicle to our curbside mailbox. Carriers and subs have been excellent. Parcels are delivered to the front porch if they don't fit the mailbox. I prefer to use our one man PO (retired Marine) and avoid using the other carriers if possible. USPS has always been good to excellent for me.

 

[WAYNO]

My regular mailman is great. He also brings packages right to our door instead of leaving them at our street box.

We give him cool drinks or treats in the summer, and warm drinks or treats in the winter, and little gifts for holidays or other occasions.

Sometimes when I offer him a drink, he says no thanks, as another neighbor just did so. I'm glad to know others on our route think highly of him also.

And we know when it's his day off. Our mail is late. We get other folks' mail. And packages are so crammed in our street box we can't get them out. :?




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[Bear Paw Jack]

We are fortunate to have a good mail person (woman), one thing I can absolutely state, is that I can tell when she has a day off. One day I got mail for 4 different addresses and not one of them was mine.

 

[Mobuck]

Just a tidbit of USPS info: There is a HUGE difference between a "rural mail carrier" and a "motorized city route". Vastly different requirements between the services provided by the two. They operate under different pay scales, different hiring practices, and different job descriptions.
A city carrier doesn't have to pick up outgoing letters if he doesn't have a delivery for the address mailing the letters, doesn't have to pick up packages for mailing, doesn't have to deliver packages bigger than the recipient's mailbox or mail slot, doesn't have to carry postage to sell to customers OR pick up un-stamped letters.
Rural carriers are REQUIRED to do all these things

 

[AJGUNNER]

Another here serviced by a rural carrier. We had to endure 10 years of absolute CRAP service. They all know me on first name basis in the local PO becuase of all the time I used to spend there. Finally the wicked old hag either retired or could not longer get out of her hole in the ground. For the past 3+ years now we have the friendliest, nice, helpful gal we could ever hope to have. She will bring packages to the driveway and if nobody is home---(she can tell by which cars are here) she will put packages inside the carport or just inside the shop door if it is open. She once even tried to deliver me a 65lb box of bullets even though she is probably 90lbs dripping wet. Now we have an arrangement. When bullets are due in, I just ask her to leave them at the PO and I will pick them up. She knows there is no need to leave a note in the box so the wife knows more bullets are inbound. I just slip past the PO and bring them in under cover of darkness. :wink:

 

[hittman]

My grandfather died the year I was born (1959) and my grandmother took over his "star route" mail carrier position. I rode that route with her countless hundreds of times in my grade school (and later) years.

She took a county blacktop about 20 miles west delivering into mail boxes and stopping at the post office in that little town to drop off and pick up bulk mail (canvas) bags. She then went north about 15 miles to another little town with the same routine along the way.

In the afternoon she repeated that same trip but this time only delivering and picking up those big canvas bags of mail destined to other locations. On Saturdays it was only the morning trip and only delivering to the mail boxes; no bulk bags to wrestle.

I have some really fond memories of those times, the memories made with my grandmother and the people I met along the way.

 

[Rook]

USPS and UPS do a pretty good job around here but the Fedex drivers are lazy. Rather than walk a couple extra steps and place a package on our porch out of the weather and out of sight they'll lean it up against our double garage door for all to see and where I've came with in inches of backing over several of the packages in the past. Now a days I don't get in my car and raise the garage door and then back out. I have to raise the door and go outside and look around to see if there's any Fedex packages laying on the driveway directly behind our vehicles.

 

[Galaxiedan]

I actually had my UPS guy call me today,
He went to deliver some packages and seen "strange" people outside. Well in October i moved a couple miles away and rented my old house to my daughter. He has been delivering boxes to my new house for the last 2 months and thought the address had gotten mixed up. Very surprised he would call me before dropping boxes off. Even volunteered to bring them to my new house!

 

[dwayne]

Consider yourself lucky. I live in a small town in a rural area and my experience is the opposite. Your delivery person deserves all of the credit ... the USPS ... not so much, IME.

 

[RoninPA]

Man, I must be blessed. My UPS, FedEx, and FedEx Ground drivers are EXCEPTIONAL. We don't get door to door mail delivery, we have to go to out local PO (about a mile away) and even they are great (all 3 of them and 2 are customers of mine). Since 1997, I have had one incident with a missing package. It was a UPS holiday temp worker who stole a package that was to be delivered to me for a customer. It contained a hard to find CZ pistol. The temp was caught and he said (sarcasm - yeah right) that when he found out what it was he threw it in a dumpster (we figure it went to Philadelphis, Pittsburgh, New York City or somewhere in NJ. He is now doing time in a federal prison because the ATF prosecuted him.

That is the only incident I have had. I mainly ship outgoing firearms through USPS (Priority Mail, insured) and have shipped guns all over the US and even to Alaska and have never had any go missing, ever.

Now with my delivery drivers, I give them a gift during the Christmas period and when they deliver to me most times it's not just; here you go, sign and then leave. We talk about a lot of things while we conduct business. Also interact with the PO folks when doing business and they never have any problems when I tell them we'll be gone for a while (like when going to guns shows). They hold all my mail and packages and load me up when we get back.