Stump Buster
Single-Sixer
I didn't post a report on my Lipsey's 22mag 77/22RSI until I gave Ruger an opportunity to correct the problem, but now it NEEDS to be posted...I'm *&%#$ steamed!!!
Jason from Lipsey's helped me track down a 77/22RSI in September (THANKS AGAIN Jason!) and I had it shipped to my FFL. When it arrived, I noticed the front sight was canted to the left (around the 11:30/11:45 position). My FFL offered to return it, but since it had such a nice piece of wood on it, I told him I'd contact Ruger for an RMA# to have it corrected. This is now my 3rd Ruger IN A ROW I've had to return for issues that should have never left the factory. After the rifle was paroled from my FFL dealer's jail, I brought it home and put the bolt into the action to try the trigger. Because the barrel was overtightened, I couldn't close the bolt handle. How the rifle was "test fired" prior to leaving the factory is beyond me. I immediately called Ruger for an RMA# and wrote a letter explaining the sight/barrel/headspace issues and how disappointed I was in the fact I have had to return the last 3 BRAND NEW Rugers to the factory before I could even take them to the range and enjoy them. UPS picked up the rifle on October 16th and returned it to Ruger on October 23rd. I didn't hear from ANYONE at the factory to personally address my concerns or to let me know they were working to correct to problem. I called last week to get a status update and was told the rifle was in the mail and would be delivered today.
UPS arrived this morning and when I re-assembled the rifle, I realized the reason the barrel was overtightened last time, is because the rear sight was the sight used to "index" the barrel. Here lies the NEW problem...The rear sight dovetail is not cut level with the front sight, so now the front sight is in the 12:00 position, but the rear sight is in the 12:30-1:00 position and so far to the right, I'm not sure how the person who made the adjustment could have missed it. I was HOT!!! The bolt closes now, but it is STIFF.
I called Ruger CS today and spoke politely to a nice lady (not her fault) on the other end of the line who issued me ANOTHER RMA# and the rifle will be picked up late next week. I asked to speak to the general manager/supervisor of the QC department and was told they were not available due to the high number of calls they were getting (No kidding...really??? I can't imagine why). The nice lady on the phone told me "Brenda" asked to have my packaged flagged to her attention when it arrives.
I would have just included ANOTHER letter explaining everything, but I have had enough. I'm hoping this post is read by Mr. Fifer or someone who can deal with these issues directly. I understand a lemon is produced every now and then, but when one buyer gets 3 lemons IN A ROW, there's an orchard of lemon trees at the factory. I have a feeling if someone just "Looked" at the guns before they left the factory and not just "test fired" them, the call lines to Ruger's Customer Service Department wouldn't be so busy.
So, that's where we stand... I purchased a limited run rifle in September. It's been to my house twice and is now ready to go back to Ruger a second time and I haven't even had a chance to shoot it yet because of the QC issues.
All it needs is a new barrel with the rear sight dovetail cut correctly, the barrel indexed so the sights are at the 12:00 position, the headspace corrected and it could be back before Christmas. It's not that much to ask. I hope to have it back soon, but with all the holidays coming up, it will probably be January/February before I see it again.
Up until now, I was satisfied with the "repair department's" work with the other two firearms I had to send back, but now I'm finished with buying new Ruger products (unless I can inspect them before hand) or recommending them as frequently as I had in the past. It's a shame because some of their designs and models could be fantastic if they just made an effort to look at them before shipping them out.
It's in Brenda's hands now. I'll post an update when the rifle comes back again.
Sorry for the downer post, but it's out of frustration and people need to be aware of these things to make informed decisions.
Stump
Jason from Lipsey's helped me track down a 77/22RSI in September (THANKS AGAIN Jason!) and I had it shipped to my FFL. When it arrived, I noticed the front sight was canted to the left (around the 11:30/11:45 position). My FFL offered to return it, but since it had such a nice piece of wood on it, I told him I'd contact Ruger for an RMA# to have it corrected. This is now my 3rd Ruger IN A ROW I've had to return for issues that should have never left the factory. After the rifle was paroled from my FFL dealer's jail, I brought it home and put the bolt into the action to try the trigger. Because the barrel was overtightened, I couldn't close the bolt handle. How the rifle was "test fired" prior to leaving the factory is beyond me. I immediately called Ruger for an RMA# and wrote a letter explaining the sight/barrel/headspace issues and how disappointed I was in the fact I have had to return the last 3 BRAND NEW Rugers to the factory before I could even take them to the range and enjoy them. UPS picked up the rifle on October 16th and returned it to Ruger on October 23rd. I didn't hear from ANYONE at the factory to personally address my concerns or to let me know they were working to correct to problem. I called last week to get a status update and was told the rifle was in the mail and would be delivered today.
UPS arrived this morning and when I re-assembled the rifle, I realized the reason the barrel was overtightened last time, is because the rear sight was the sight used to "index" the barrel. Here lies the NEW problem...The rear sight dovetail is not cut level with the front sight, so now the front sight is in the 12:00 position, but the rear sight is in the 12:30-1:00 position and so far to the right, I'm not sure how the person who made the adjustment could have missed it. I was HOT!!! The bolt closes now, but it is STIFF.
I called Ruger CS today and spoke politely to a nice lady (not her fault) on the other end of the line who issued me ANOTHER RMA# and the rifle will be picked up late next week. I asked to speak to the general manager/supervisor of the QC department and was told they were not available due to the high number of calls they were getting (No kidding...really??? I can't imagine why). The nice lady on the phone told me "Brenda" asked to have my packaged flagged to her attention when it arrives.
I would have just included ANOTHER letter explaining everything, but I have had enough. I'm hoping this post is read by Mr. Fifer or someone who can deal with these issues directly. I understand a lemon is produced every now and then, but when one buyer gets 3 lemons IN A ROW, there's an orchard of lemon trees at the factory. I have a feeling if someone just "Looked" at the guns before they left the factory and not just "test fired" them, the call lines to Ruger's Customer Service Department wouldn't be so busy.
So, that's where we stand... I purchased a limited run rifle in September. It's been to my house twice and is now ready to go back to Ruger a second time and I haven't even had a chance to shoot it yet because of the QC issues.
All it needs is a new barrel with the rear sight dovetail cut correctly, the barrel indexed so the sights are at the 12:00 position, the headspace corrected and it could be back before Christmas. It's not that much to ask. I hope to have it back soon, but with all the holidays coming up, it will probably be January/February before I see it again.
Up until now, I was satisfied with the "repair department's" work with the other two firearms I had to send back, but now I'm finished with buying new Ruger products (unless I can inspect them before hand) or recommending them as frequently as I had in the past. It's a shame because some of their designs and models could be fantastic if they just made an effort to look at them before shipping them out.
It's in Brenda's hands now. I'll post an update when the rifle comes back again.
Sorry for the downer post, but it's out of frustration and people need to be aware of these things to make informed decisions.
Stump
