Well today I was in my gun room doing some reloading when I get a call from the gun shop, they say a package from Ruger is there with my name on it. So I drive down to the store to get my new LCR and lo and behold they sent me one with the Crimson Trace laser grips on it (my old gun did not have the laser)
The way I see it is that Ruger not only stood behind their product by replacing the gun, but went above and beyond the call of duty by giving me a free upgrade (worth around $200 I think) to boot. This type of customer service is outstanding and I`m extremely happy about the way they handled it. I`m not sure I`ll even like the laser because I`m kind of old school about my combat guns and like to keep them simple, It came with the original grips also so I can take it off if I don't want it and maybe give it to the wife. Anyways, the point is I`m impressed with the way they handled the situation. Take it from a guy who's been screwed more times in life than not; this is a refreshing change and I will tell everyone who will listen about how they stand behind their products. As a matter of fact I`ll call Chris Peters next week to personally thank him, and I`ll try to find out if they figured out what the problem was yet. I`ll keep you posted.
By the way, do any of you have experience with these laser grips? are they any good, reliable? pros and cons, do`s and dont`s etc. I`m interested in your experiences.