Buffal Bore's Customer Service....???

[coyotewallace]

??

 

[hutchman]

I have no opinion on the difference in bullets, but I do know that I try to make my first correspondence with someone that I am not happy with as non-confrontational as I can. Threatening them with exposure an your "daily" forum sites is not the best way to open a conversation.

On the other hand, I believe they should not misrepresent their product either......and this appears to be that. If they change bullets, they should say so.

 

[Jimbo357mag]

Were you looking at the new Gold Dots or the old Gold Dots? Did it have five petals or six? Really I don't think it makes that much difference in this case. An independent manufacturer cannot always assemble the exact components they picture. Did the advertising specifically say they were Gold Dot bullets or did they just show a picture and say 'Self Defense Ammo'?

BTW with 6 posts I would say you are not a regular here on the RugerForum despite the 'on the forums I am on daily' remark. Looks like you joined very recently maybe just to complain about something. Really what's the big deal. Get the ammo you want and shoot those for practice. Stuff happens. 8) 8)

...Jimbo

 

[Donaldjr1969]

Really what's the big deal. Get the ammo you want and shoot those for practice. Stuff happens. 8) 8)

...Jimbo

Jimbo, as a person on a bullet casting forum said about something, "At first I hated them. Then I tried them."

 

[Jimbo357mag]

Funny this big long complaint disappeared. To answer my own question to the OP it looks like they didn't specifically say 'Gold Dots' in the ad. What they do say is:

Heavy .38 Special +P Pistol and Handgun Ammo
http://www.buffalobore.com/index.php?l=product_list&c=22

To repeat what Buffalo Bore said. An independent manufacturer sometimes has to substitute components.

...Jimbo

 

[Donaldjr1969]

Oh Jimbo, with regards to components, would the OP themselves want to be shot with a Montana Gold?

 

[Jimbo357mag]

Oh Jimbo, with regards to components, would the OP themselves want to be shot with a Montana Gold?

That would be bad customer service I think. 8) 8) :roll:

...Jimbo

 

[Cholo]

Oh Jimbo, with regards to components, would the OP themselves want to be shot with a Montana Gold?

No, would you like me to shoot you between the eyes at 20' with a glass marble out of a wrist rocket? :roll:

1) If a website shows a certain bullet, I think it's reasonable to assume the product pictured will be that bullet unless indicated otherwise. It could also be that if a particular cartridge shown in the pic uses nickel plated brass that the product received should be nickel plated.

2) The OP's threat in his initial email to post it on all forums was a very knee jerk reaction, totally uncalled for, and automatically puts BB CS on the defensive.

3) BB CS could have responded using the age old addage "A soft answer turneth away wrath". I use it in my business and it's amazing how quickly it diffuses a potentially bad situation. Who knows, but they might have come to a gentleman's agreement on how to satisfy this customer to both of their satisfaction.

The deleted OP is the poster child how not to handle a complaint...

 

[Donaldjr1969]

Oh Jimbo, with regards to components, would the OP themselves want to be shot with a Montana Gold?

No, would you like me to shoot you between the eyes at 20' with a glass marble out of a wrist rocket? :roll:

Sure...on the second Tuesday of next week?

1) If a website shows a certain bullet, I think it's reasonable to assume the product pictured will be that bullet unless indicated otherwise. It could also be that if a particular cartridge shown in the pic uses nickel plated brass that the product received should be nickel plated.

I agree. Of course there is always a disclaimer about how the product may vary slightly from the image or there is the famous SSTCWN. Either one of those will help indemnify the seller in case a change in the product has to be made.

2) The OP's threat in his initial email to post it on all forums was a very knee jerk reaction, totally uncalled for, and automatically puts BB CS on the defensive.

Agreed. A while back, I ordered some Winchester Ranger T-series in 45acp 230g +P. I received the standard pressure loading by mistake. When I contacted the company with whom I conducted the transaction, I politely informed them that I received the wrong ammo and it was accompanied by a photo of the invoice alongside the incorrect product. I did not have to scream and make an ass of myself. I merely asked the company what can be done to square everything away? I was expecting store credit. Of course, I fully understood the logic behind not accepting ammo returns. Anyway, within 30 minutes, the owner emailed me apologizing for the mistake. I figured they ran a quick check of their physical inventory vs what their computer indicated. They found out that they were 2 boxes over on the +P inventory and 2 boxes under the standard pressure inventory. They told me to keep my standard pressure loadings and shipped the +P to me on their dime. Heck, that was first class service, Jimbo!! I would have even been happy to have my bill credited for the difference between the standard and +P. But I think that being calm and understanding is what made the difference.

3) BB CS could have responded using the age old addage "A soft answer turneth away wrath". I use it in my business and it's amazing how quickly it diffuses a potentially bad situation. Who knows, but they might have come to a gentleman's agreement on how to satisfy this customer to both of their satisfaction.

The deleted OP is the poster child how not to handle a complaint...

I should have taken some screen shots of the OP. But from the emails, it appeared that Mr Sundles tried to be accommodating towards the customer. But the customer just kept deliberately pushing and pushing and pushing. At that point, anything above and beyond what was need to rectify the situation was tossed out the window.

As for my comment about being shot with the Montana Golds, I think that the way I typed it came out wrong. I should have said "If the OP were a bad guy committing a crime, would he feel more at ease being shot with a Montana Gold?" I know I sure as heck would not!

Cholo, one thing I understand, and you especially understand as a businessman yourself, is that the customer is NOT always right. That is why I always stay calm when there is an issue with an order. If I was indeed in the wrong, then I would feel bad yelling at a person that was totally undeserving of a tirade.

 

[heyjoe222]

i have read on another gun forum exchanges between the owner of Buffalo Bore and forum members who felt that it was misrepresentational to show and at that time actually list that as the bullet being used and then to substitute another bullet because of shortages without making that known to the buyer. Buffalo Bore puts out some very good products, i love their new 32 H&R 100 grain load, however the owner can be very abrasive and confrontational when someone complains at least on the internet.

 

[bigboredad]

because of this very post one could well gee why would the owner be confrontational and very abrasive with internet complaints. Personally I get real tired of hearing the whining of a few who would rather whine and complain rather than educate themselves so they don't come across as a whiner. However I did not see the original post so perhaps I am the whiner today

 

[Cholo]

because of this very post one could well gee why would the owner be confrontational and very abrasive with internet complaints. Personally I get real tired of hearing the whining of a few who would rather whine and complain rather than educate themselves so they don't come across as a whiner. However I did not see the original post so perhaps I am the whiner today

Well "Gabby Johnson", I couldn't have said it any clearer than that :wink:

 

["fk"]

I don't know what the complaint was about but everytime I contacted BB they were very customer oriented and helped me as much as possible. Maybe somebody got up on wrong side of bed.

"fk"