JET AV8R
Bearcat
While at the range last week with my SR 1911 I had an unexpected event. I loaded the 7 rounder with some factory 230 grain FMJ ammo that was purchased last July. On the last round I felt a much larger than normal recoil along with blast effects on my hands and face. Glasses saved my eyes from the blast and powder particles. The magazine was blown out of the gun, the Ruger Medallions departed the grip panels, and the slide was jammed tight by the ruptured casing. My face was peppered a little, but nothing serious.
Took the gun to our local gunsmith and after clearing the gun and inspecting the internals his comment was "Good thing it was a Ruger".
Called Ruger CS and related the story of what had happen along with my guess that it was a double charge. They asked to inspect the gun to make sure it was safe and emailed a FedEx Label on their dime. They received the gun on Wed and shipped it out on Thu. Received the gun today with a new 7 round mag and new grip panels all at no charge. That is what I call outstanding customer service.
I also received a refund check from the ammo company for the ammo I had bought last year. They offered to do more, but I declined.
My advice to everyone is make sure you wear ear and eye protection. Without protection this could have turned out much worse.
Took the gun to our local gunsmith and after clearing the gun and inspecting the internals his comment was "Good thing it was a Ruger".
Called Ruger CS and related the story of what had happen along with my guess that it was a double charge. They asked to inspect the gun to make sure it was safe and emailed a FedEx Label on their dime. They received the gun on Wed and shipped it out on Thu. Received the gun today with a new 7 round mag and new grip panels all at no charge. That is what I call outstanding customer service.
I also received a refund check from the ammo company for the ammo I had bought last year. They offered to do more, but I declined.
My advice to everyone is make sure you wear ear and eye protection. Without protection this could have turned out much worse.