Anyone get a survey from Ruger today?

[R77PA]

I did. Ask what guns I would like to see produced. Allowed only 3 choices.

I checked O/O, S/S shotgun, Lever action rifle and semi auto rifle Handgun caliber I believe

Any one else get it? If so what did you choose?

 

[Bear Paw Jack]

I took it. Pretty good survey I thought. Wish I'd taken more time with it.

 

[Rumrunner]

I took it. I wish there were blank spaces for a couple of the questions. At least they are making the effort to see what the public wants.

 

[JFB]

took it; semi auto and break action shotgun

 

[pruger45]

Nope!

 

[T.A. WORKMAN]

Yep!

 

[blume357]

The list in order of importance use for your guns kind of threw me for a minute or two.. until I figure out which was better 1 or 7..... and it automatically puts '1' at the top

 

[powder smoke]

Yes got one and filled it out! ps

 

[Kevin]

I did not fill out the survey. I didn't want to give any information to a third party. I would rather just use the CEO link on the Ruger website

 

[Big Old Boy]

Yes I did it.

 

[contender]

Yep, I got it,,, took it,,, and figured it was just another way to help them decide what to work towards for our future.

 

[RoninPA]

I got it also and filled it out. Agree that there should be some blocks that you could better describe what you would like to see or to better explain an answer.

 

[H.H. Hipshot]

I filled out the survey, and realized that it was for new product preferences.

But, I wished that they had included a line for quality control. To me, that is a more important issue for Ruger than a new product offering.

HHH

 

[WAYNO]

I filled out the survey, and realized that it was for new product preferences.

But, I wished that they had included a line for quality control. To me, that is a more important issue for Ruger than a new product offering.

HHH

There was a box to voice concerns. I wrote in two concerns. Quality Control, and not receiving a reply when I write the CEO.

WAYNO.

 

[57springer]

got one

 

[contender]

I missed the "concerns" box.
However,, I can address a few things,,, coming directly from the folks at Ruger last week at SHOT.

Quality Control.
With them building 2 million,,, yes,,, that's 2,000,000 guns last year,,, that's a lot of guns. Returns,,, (guns returned for QC or service) accounted for .4%. So, out of 2 million,, that's 8,000 returns. Now,,, they can NOT count any guns that somebody kept,,, with an issue,,, that wasn't returned for them to fix. Plus,,, that number is lower than what it was 20 years ago,, according to their records.
Some models experience a much higher return than others. An example I was given was the American Rifle. Very, very low return rate. ALMOST unrecordable. Other models,,, higher returns.

One issue that we have seen was the SA line,,, with the grip to frame fit. It has taken them a bit of time to finally figure out that the problem was 2 fold. First,,,, they THOUGHT the grip manufacturers had issues & when they were working on it,,, they sent drawings to them. The grip makers made grips to the drawings. But problems still occurred. Then they found that the grip frame drawings were incorrect,,,, and so they had to step back & re-do BOTH drawings. We will be seeing better grip to frame fitting now.
Next,,, add in the fact they have a new plant,,, with new employees, who have a learning curve who may not be as serious gun people as we THINK they should be. Add in the newer machinery that can only do what it is programed to do,, and mistakes can be made.
But they are working hard on reducing,,, even further,,, the return rate on all models.

And Wayno,,, on the "Ask the CEO" link,,, I personally spoke with Mr. Fifer a few years ago about this feature. His words to me were; "I read them all,,, each & every one,,,, BUT,,, I can NOT reply to all of them. I do reply to a FEW,,, but I also pass along a lot of the serious ones to the right people to address specific issues." So,,, to expect him to reply to the approximately 150 (more & less depending on the day) daily questions,,,, isn't a feasible thing for him.

 

[WAYNO]

I missed the "concerns" box.
However,, I can address a few things,,, coming directly from the folks at Ruger last week at SHOT.

Quality Control.
With them building 2 million,,, yes,,, that's 2,000,000 guns last year,,, that's a lot of guns. Returns,,, (guns returned for QC or service) accounted for .4%. So, out of 2 million,, that's 8,000 returns. Now,,, they can NOT count any guns that somebody kept,,, with an issue,,, that wasn't returned for them to fix. Plus,,, that number is lower than what it was 20 years ago,, according to their records.
Some models experience a much higher return than others. An example I was given was the American Rifle. Very, very low return rate. ALMOST unrecordable. Other models,,, higher returns.

One issue that we have seen was the SA line,,, with the grip to frame fit. It has taken them a bit of time to finally figure out that the problem was 2 fold. First,,,, they THOUGHT the grip manufacturers had issues & when they were working on it,,, they sent drawings to them. The grip makers made grips to the drawings. But problems still occurred. Then they found that the grip frame drawings were incorrect,,,, and so they had to step back & re-do BOTH drawings. We will be seeing better grip to frame fitting now.
Next,,, add in the fact they have a new plant,,, with new employees, who have a learning curve who may not be as serious gun people as we THINK they should be. Add in the newer machinery that can only do what it is programed to do,, and mistakes can be made.
But they are working hard on reducing,,, even further,,, the return rate on all models.

And Wayno,,, on the "Ask the CEO" link,,, I personally spoke with Mr. Fifer a few years ago about this feature. His words to me were; "I read them all,,, each & every one,,,, BUT,,, I can NOT reply to all of them. I do reply to a FEW,,, but I also pass along a lot of the serious ones to the right people to address specific issues." So,,, to expect him to reply to the approximately 150 (more & less depending on the day) daily questions,,,, isn't a feasible thing for him.

Oh I don't expect him to respond to every letter. And in spite of what he says, I can't imagine he reads them all, either. But just like when I write my Congresspeople and receive an automated response...I know I'm writing to a robot. I'm just surprised Rugers robot doesn't respond saying they received my letter and will take it under advisement. At least I'd know the letter got there. Enough letters sent with zero acknowledgements and people will question the value.

WAYNO.

 

[Heliman]

I missed the "concerns" box.
However,, I can address a few things,,, coming directly from the folks at Ruger last week at SHOT.

Quality Control.
With them building 2 million,,, yes,,, that's 2,000,000 guns last year,,, that's a lot of guns. Returns,,, (guns returned for QC or service) accounted for .4%. So, out of 2 million,, that's 8,000 returns. Now,,, they can NOT count any guns that somebody kept,,, with an issue,,, that wasn't returned for them to fix. Plus,,, that number is lower than what it was 20 years ago,, according to their records.
Some models experience a much higher return than others. An example I was given was the American Rifle. Very, very low return rate. ALMOST unrecordable. Other models,,, higher returns.

One issue that we have seen was the SA line,,, with the grip to frame fit. It has taken them a bit of time to finally figure out that the problem was 2 fold. First,,,, they THOUGHT the grip manufacturers had issues & when they were working on it,,, they sent drawings to them. The grip makers made grips to the drawings. But problems still occurred. Then they found that the grip frame drawings were incorrect,,,, and so they had to step back & re-do BOTH drawings. We will be seeing better grip to frame fitting now.
Next,,, add in the fact they have a new plant,,, with new employees, who have a learning curve who may not be as serious gun people as we THINK they should be. Add in the newer machinery that can only do what it is programed to do,, and mistakes can be made.
But they are working hard on reducing,,, even further,,, the return rate on all models.

And Wayno,,, on the "Ask the CEO" link,,, I personally spoke with Mr. Fifer a few years ago about this feature. His words to me were; "I read them all,,, each & every one,,,, BUT,,, I can NOT reply to all of them. I do reply to a FEW,,, but I also pass along a lot of the serious ones to the right people to address specific issues." So,,, to expect him to reply to the approximately 150 (more & less depending on the day) daily questions,,,, isn't a feasible thing for him.

Oh I don't expect him to respond to every letter. And in spite of what he says, I can't imagine he reads them all, either. But just like when I write my Congresspeople and receive an automated response...I know I'm writing to a robot. I'm just surprised Rugers robot doesn't respond saying they received my letter and will take it under advisement. At least I'd know the letter got there. Enough letters sent with zero acknowledgements and people will question the value.

WAYNO.

I have sent only 2 messages to the CEO regarding quality with no response and I agree with WAYNO. There should be at the very least an automated response stating the message has been read... Geez, too much to ask?

 

[Heliman]

I did not receive a survey. They probably thought my survey would skew the results seeing as I have returned 5 of the last 10 new Rugers I have purchased for warranty issues. I wouldn't send me one either!

I am definitely in that "0.4% return" bracket.... :roll:

Dave

 

[contender]

Mr. Fifer reads the emails. I don't think that he has a way to do an automated response. Plus,,, if you get an automated response,,, many may feel that it's not being read by the CEO.

 

[H.H. Hipshot]

I just checked my records, and in the past 4 years, my new Ruger defect rate was 50%. Fit and finish issues would have added to that. I did not send back all the defective items, so not all of my problems were counted.

What Ruger may not understand, is that their emphasis on selling 2 million or 3 million firearms MUST be accompanied by increased attention to quality assurance and quality control. With the Internet and Web, flaws and defects are shouted loudly across the forums, affecting sales and perceptions.

I never met WBR, but I would bet a nice dinner that he would never have allowed a 1% defect rate or 0.4% return rate. From what I have personally seen lately, some of these defective products should NEVER have left the factory.

HHH

 

[Kevin]

Contender, count me in the group that would question an automated response as being "questionable" Inwould think it's a computer generated (as in unread by humans) reply and has absolutely no weight at all.

 

[Mr25-06]

I did the survey. I put "10mm, 10mm, 10mm please!" in the final comment section.

Jon

 

[eric conrad]

I sent mine in. Great idea. Hope they do it more often.
Eric

 

[Mus408]

Well I hope I get one!

 

[dougader]

I filled out the survey, and realized that it was for new product preferences.

But, I wished that they had included a line for quality control. To me, that is a more important issue for Ruger than a new product offering.

HHH

There was a box to voice concerns. I wrote in two concerns. Quality Control, and not receiving a reply when I write the CEO.

WAYNO.

I wrote in QC too, Wayno. I've purposely avoided new Ruger revolvers exactly because of my concerns over QC. I bought an OM 357 Blackhawk instead... nice to get a gun that doesn't need to be shipped back with problems like front sight canting to 12:30, spots of bluing missing from frame, horrible grip fit, bad barrels, etc, etc.