A new sigh at my Vets office
- Thread starter Threespears
- Start date
That's pretty sad.
There's already a nationwide shortage of veterinarians, and such behavior from customers sure doesn't help.
There's already a nationwide shortage of veterinarians, and such behavior from customers sure doesn't help.
It’s sad that so many people don’t act like they’ve ever been out in public before.
I’ve seen such signs here too …. A medical clinic, a pharmacy, a restaurant come to mind.
In the old days a sign of “We reserve the right to refuse service” was a gentle reminder but, not so much these days.
I’ve seen such signs here too …. A medical clinic, a pharmacy, a restaurant come to mind.
In the old days a sign of “We reserve the right to refuse service” was a gentle reminder but, not so much these days.
OP
Threespears
Buckeye
My Vet is Awesome. However the shortage of Vets coupled with emotional pet owners can make for a very difficult office visit
The locally owned veterinarian that I have used for many years has sold out to a national chain. There are still some of the original staff members around but I have noticed that they are trying to upsell services.
We take good care of our cats with annual exams and any needed vaccinations. If they are sick we also take them in.
All it takes are a few dickheads to make places post signs like this...
We take good care of our cats with annual exams and any needed vaccinations. If they are sick we also take them in.
All it takes are a few dickheads to make places post signs like this...
In the Old Days you either serviced your clientele or they left and you went out of business. Perhaps there is a reason so many startup businesses go out of business nowadays. But that was back in the days when you needed to pay rent on a brick & mortar to do business . The misconception that unhappy customers are going to fill out a survey instead of just going elsewhere are ludicrous. As a customer you pay the rent, and if you don't spend your Republic Credits at an establishment there is no stronger consumer power.
Wish I would have had the courage to fire customers 10 years before I finally did it.
Never once did I have a regret about cutting one loose.
When they became more trouble than they were worth (usually because they had unrealistic expectations), I told them we could not be what they needed and urged them to look elsewhere. Every one seemed surprised and a couple tried to return but we didn’t do further work for them.
But, times are far different today than in 2019 when I sold out.
Never once did I have a regret about cutting one loose.
When they became more trouble than they were worth (usually because they had unrealistic expectations), I told them we could not be what they needed and urged them to look elsewhere. Every one seemed surprised and a couple tried to return but we didn’t do further work for them.
But, times are far different today than in 2019 when I sold out.
To tie in with the loss of the penny, currently business understand that repeat customers using credit cards spend exponentially compared to those using cash occasionally. Thus business is directed towards the repeat customer with a credit card, it only makes sense. Customers that you have already lost by your SOP's won't suddenly drive Future business, those that tolerate or request current SOPs are what you tailor your business to in order to garnish higher profits and/or business volume. Now businesses once driven by catalog sales, walk in brick & mirror sales, and cash sales are all currently failing to compete with credit card and Internet sales based organisations. Why do you think every employee you meet asked you if you would like to use/get a credit card at some minimal benefit to you on your initial purchase? 
Personally, I think this is great. I worked in the municipal public service world, and my crew and I were subject to verbal and, occasionally, physical abuse from our "customers" on a regular basis. I only wish we could have "fired" some of them.
Are you still working in that environment? Service workers only work to provide a service, retail workers only work to sell product, manufactures only work to sell what they manufactured. If you don't match what your providing to your customers, well you used to work in that field. JMHO YMMV.
Retired a while back. Some of the crew I mentioned is still there though. Municipalities (cities) rarely go out of business.
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- Feb 18, 2018
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Soooooo....no Karens allowed? Cool!
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When I was growing up that sign was unnecessary.
LDB
Blackhawk
Good for them. People should be expected to behave properly. We reserve the right to refuse service to anyone should still be standard. I am on a donation program with the University of Wisconsin School of Veterinary Medicine. Not sure how I originally got connected with them, being in Texas, but they have a good program. I'm sure others do as well.
The only problem I see with the sign is the very last part:
"Thank you for treating our team members the way you would like to be treated"
I suspect the problem customers are acting the way they do because this is how they are or were treated at home. So, the rude people are used to being yelled at and yelling at others.... it's just sad.
"Thank you for treating our team members the way you would like to be treated"
I suspect the problem customers are acting the way they do because this is how they are or were treated at home. So, the rude people are used to being yelled at and yelling at others.... it's just sad.
I have no problem with that, but sometimes the people that post these signs need to be reminded it goes both ways.
↑ Took the words right out of my mouth.
miniman
Blackhawk
i have seen these signs in my doctors office and the hospital whats the big deal.
I agree. Civil behavior was the norm and taken for granted. But our society has gone down hill in so many ways, including how people behave in public. The other day I was at the supermarket and two customers were talking loudly, and with profanity in about every third word. At first I thought to say something, but then thought better of it. Firstly, my comments might well have led to an escalation of the situation, and while I was armed (as I normally am) the resulting chaos would be detrimental to my life. Secondly, my asking them to watch their speech would not likely have caused any change in their behavior.
Hankus
Buckeye
Investment firms have been buying out veterinary offices for years and “corporatizing” them causing prices to skyrocket, all in service of profit. The situation has reached the level of mini-monopolies, all in the name of profiteering. It makes me sick. My sister-in-law outside Chattanooga bought the practice she worked in after college when the owner retired and has since bought another practice. She strives to keep her prices low and still take care of her employees. She told me she gets buyout offers constantly, and some of those have been less than “friendly”.
coach
Hunter
Could it also be a CYA sign so when certain people cuss, demand and generally act uncivilized and get fired from the practice they can’t claim I wasn’t told and therefore try to sue.
Treat others as you expect to be treated. The Vets are there to take care of your pets, not take verbal abuse from some 'Karen' type. Great sign in my opinion.
Unfortunately, as populations increase, so does the number of dick-heads, and other forms of 'low class'. IMHO, signs like that one simply give warning to dick-heads that their abuse is not wanted and (hopefully), will be escorted out. If you don't like the service, PLEASE leave quietly........... but DO LEAVE.
J.
J.
In the meantime, states restrict the number of veterinary medicine colleges and the enrollment in those colleges. And, increasingly, the students in those colleges are foreign nationals.
Investment Banks are buying up vet practices. States are restricting the number of new vets. And states are willing to grant vet licenses to foreigners. Collectively, this sure sounds like a conspiracy.
Investment Banks are buying up vet practices. States are restricting the number of new vets. And states are willing to grant vet licenses to foreigners. Collectively, this sure sounds like a conspiracy.
I was thinking of the same thing. I distinctly remember years ago taking our daughter to an eye doctor. They had a similar sign up. Yet the front seat staff was incredibly rude and just very short with everyone.
We never went back.
When Blizzard got sick we switched vets. The old vet had this woman at the front desk who always treated me like I was bothering her. I never said anything but wanted too.
Our new vet has the nicest old ladies that work the front desk. You can tell they truly love both our dogs like their own.
Are you sure about this? Around Dallas I only see small mom and pop type vet offices. Independent shops.
Huskerguy72
Single-Sixer
I worked 39 years in education as a teacher and administrator. As a public school principal it is almost seen as a "right" to march in and rip the teacher or me up one side and down the other without knowing what is going on. I had several ways of handling these events, depending on the situation. Sometimes, yep, teachers do stupid things but not as often as students did.
At a private school, had this really nice young girl but her parents were a mess. Dad was a banker, mom was a lunatic. This was a Christian School. The mom went bonkers on a new but experienced 5th grade teacher, she was a very good teacher BTW and the teacher calmly said if that kid comes back I am gone. The board and I met and the board wrote a letter to the parent and let the kid come back and the teacher did leave and not long after that the parent pulled the kid out. Lesson learned. Not long after that a single mother who who was super protective of her manipulative and lying high school daughter ripped a couple of teachers at conferences. I wasn't there and didn't witness it but I heard all about it. I told the board to be prepared to lose a student because I wasn't going to lose more teachers over a nut case mom. The mom was put on all sorts of restrictions in contacting, entering and communicating with us.
Sometimes you just have to stand up to the bullies in life and your staff needs to be trained in expectations and know they have your backing as the boss. Life is much too short.
At a private school, had this really nice young girl but her parents were a mess. Dad was a banker, mom was a lunatic. This was a Christian School. The mom went bonkers on a new but experienced 5th grade teacher, she was a very good teacher BTW and the teacher calmly said if that kid comes back I am gone. The board and I met and the board wrote a letter to the parent and let the kid come back and the teacher did leave and not long after that the parent pulled the kid out. Lesson learned. Not long after that a single mother who who was super protective of her manipulative and lying high school daughter ripped a couple of teachers at conferences. I wasn't there and didn't witness it but I heard all about it. I told the board to be prepared to lose a student because I wasn't going to lose more teachers over a nut case mom. The mom was put on all sorts of restrictions in contacting, entering and communicating with us.
Sometimes you just have to stand up to the bullies in life and your staff needs to be trained in expectations and know they have your backing as the boss. Life is much too short.
