Fighting with USPS and registered mail

gnappi

Hunter
Joined
Jul 4, 2023
Messages
2,855
City & State/Province
Florida
I had an unpleasant experience with a USPS clerk today.

Today I renewed by mail my passport which I got in the 80's. Simple eh? Nope!

Considering that my passport involved documenting my birth (parent's lost my birth certificate) by a trip to New York, Connecticut, New Jersey and finally Miami and now everyone who was required to document my birth is dead, I value my passport as much as my SSN.

So it goes without saying that I simply cannot document my birth records again as the hospital I was born in had been razed in the 60's, my pediatrician is deceased and his records were shredded (in the 70's) and the N.Y bureau of vital statistics does not have it as being recorded!

On to the USPS.

So I wanted it to be sent via REGISTERED mail and you have no idea how much resistance the USPS clerk gave me and she INSISTED I sent it via mail with tracking because EVERYONE does it that way. I insisted right back that the only way I wanted it to go was REGISTERED. Yes it's a PITA for them but nowhere near the PITA it would cause me is it got lost.

When she finally relented and searched all around for the documents she threw my envelope into her out bin without attaching the registration documents. When I asked her how they would know it was registered she said "we will know" THEN I said right now it's a plain envelope and I worked in the post office and it needed those documents attached NOW and I said I wanted to see them attached. She rolled her eyes grabbed my parcel, and attached the registration documents. Was she ever ticked off!

I KNOW they do not "like" registered mail because it's inconvenient to handle and transfer, but I paid more than $40 for that inconvenience and she was totally annoyed that I had to demand the service and it "appeared as if she was going to lose" it without any postage or registration documents attached.

The USPS seriously needs a house cleaning starting in my local post office.
 
The last time I took a suspiciously rifle sized box to USPS, the clerk said, I can't accept that. I said why not? She said because my boss told somebody the other day they couldn't accept it. I said well what's wrong with it? She said it's just too big.
I said I've mailed plenty of these exact size boxes through USPS. If you couldn't accept it then why would it give me a rate and allow me to print a label?
At that point another lady walked up and the clerk asked her, we can't accept that right?
The lady looked at the clerk like she had three heads and said, yes we can and we will.
They did.

Usps is definitely hiring some winners these days.
 
what you need to do is have a face to face conversation with that postmaster..... we just recently renewed all our passports and ordered passport cards as well. the clerk and postmaster couldn't have been more cooperative, and they actually suggested sending them registered for the reason you stated. Sounds like this clerk needs a refresher and maybe a breather..... 🤷‍♀️
 
I'm not sure if the post office has any official policies written down anywhere for anything, but I am sure that every postal employee has a different opinion of what those policies are, and they are all absolutely sure their different opinion is the correct different opinion, and everyone else is wrong, especially the post office website, where they post the official policies that none of the clerks agree with.

I also can't figure out how they found so many people who have no sense of direction and can not read a map to work for a place that is supposed to move letters and packages from one place to another.
 
I concur with xTopGun - you should have stopped her as soon as she gave you grief and said you want to talk to the Postmaster - NOW and shuffle her off to the side and let the Postmaster know that you are NOT happy with the way you are being treated. Especially since you had worked for USPS in the past.

I had an incident at my local PO a while back. I was shipping several rifles and a handgun to another FFL and a younger CUSTOMER behind me (two people back) raised a fuss and told me I couldn't do that, it was against the law to mail firearms, blah, blah, blah. I let HIM blather on for a bit and then when he stopped I explained to him that it was legal and just looked at the counter person and smiled. He was ready to argue some more and she jumped in and laid it on him. She told him it was legal, and when they (at the PO) had questions about mailing firearms, etc, they often called me to get clarification, how best they should be packed, etc. because I've been doing it at this PO for over 25 years and they knew I could help them.

I got done with my business and was getting ready to leave when he got to the front of the line. The clerk told him that she thought he should use another PO for his business since he apparently did not like how they conducted business at this one. She did what he wanted and told him not to come back. :D So it can work both ways.
 
My local postmaster refused to retrieve three magazines which had been mailed to me via registered mail. His clerk admitted they had the envelope tracked to a private residence about thirty miles away but neither she nor the postmaster would follow up and retrieve my package. They also refused to provide me with the address to which they had delivered it.
I would love to see this service privatized.
 
My local postmaster refused to retrieve three magazines which had been mailed to me via registered mail. His clerk admitted they had the envelope tracked to a private residence about thirty miles away but neither she nor the postmaster would follow up and retrieve my package. They also refused to provide me with the address to which they had delivered it.
I would love to see this service privatized.
if it involves the postmaster who is the problem just Google the local USPS Inspector and file your complaint, I'm betting things get corrected in short order. Supervisors hate when the crap starts to flow back up hill . . . . .
 
Problems are local - not systemic.

I lived in the next town west (25 mi) for 20 years. FedEx, UPS, and USPS were all quite excellent. Where I live now, not so much. FedEx is still excellent, USPS is usually pretty good, but UPS is guaranteed to mess up.

I would "go postal" if the mail was privatizated with UPS!
 
I will have to say that even with all its faults in various locations, IMO, USPS is still the way to go. I can't think of even a dozen times in the last 56 years (and for 27 of those years I was in the USAF and we moved a good number of times) that the USPS has really screwed up badly for me. I've been shipping and receiving firearms through them for 29 years now and I have NEVER had a firearm go missing or stolen. Can't say that about UPS or FedEx. Yes, they probably need to do a bunch of fixing in/around/at certain locations, but what major company doesn't have to do that over the years. It's just that it is so frustratingly slow for them to do what is needed.
 
Lived in small town (Pop 5200 in 2015) had a PO box, Letter came in from the State (Boat Registration and title) addressed to street address. USPS sent it back return to sender no address. Now mind you I was assigned to a Navy Aircraft Squadron aboard a Carrier in 1974. (Pop about 5400) no matter how badly it was addressed those 6 guys who worked in the ship's Post Office did everything they possibly could to get the mail delivered. I asked why and USPS said no know person by that name, now mind you I am the only one in town with my last name, I asked if they had a phone book and the clerk asked why and handed me the counter copy, showed them My name and address and asked if they new how to look up a name and address and cross check the PO box list attached to the wall. The conversation continued in a downward motion until the clerk threatened to call the police. I asked to see the Post-Master and gave him the Police Chiefs number as well. Post Master was my neighbor and Police Chief was a Friend as well. took a while but mail issue was finally settled for a few years until some new Postmaster from out of town moved in.
 
"I'm not sure if the post office has any official policies written down anywhere for anything"
Oh, they most certainly do. The books containing this wealth of information weigh about 10# each and are 4-5" thick. The bigger problem is knowing WHERE within those books to find the regulations.
Employee knowledge is just one of the current USPS issues. I can probably walk into 90% of the Post Offices in the US and ask a question that will stymie the entire office staff simply because they don't know where to find the answer.
Regarding the Registered Mail: The documents you were sending are EXACTLY the type of things that require Registered Mail. Things of great value, documents that can't be easily replaced, things of value that could easily be pilfered are just a few. I've sent song lyrics from a novice writer, boxes of irreplaceable pictures, and firearms by registered mail while I was a Postmaster.
 
The last time I took a suspiciously rifle sized box to USPS, the clerk said, I can't accept that. I said why not? She said because my boss told somebody the other day they couldn't accept it. I said well what's wrong with it? She said it's just too big.
I said I've mailed plenty of these exact size boxes through USPS. If you couldn't accept it then why would it give me a rate and allow me to print a label?
At that point another lady walked up and the clerk asked her, we can't accept that right?
The lady looked at the clerk like she had three heads and said, yes we can and we will.
They did.

Usps is definitely hiring some winners these days.
Here's a tip.......got to Pirateship.com https://www.pirateship.com/ make an account, print your own labels. cheaper and you don't have to deal with dumb people.
 
I have "banged heads" with two USPS individuals. The first was a clerk named Lowell at the Park Place PO in Greenville, SC and the second was the postmistress at EFR PO. In both cases I filed a complaint online resulting they were required to attend "sensitivity training", I won in both cases. The postmistress was reassigned to another PO within a year of the event. The latest and greatest news is the unwashed layman can ship a handgun through USPS in the latest ruling. As a FFL I usually ship handguns with a stiff insurance via USPS to insure better handling that normal packages. It is impossible to ship Fedex postage paid from Henderson County/Hendersonville. The Fedex shipping terminal is in a Wal-Mart in Arden, NC, 21 minutes one way. That requires about an hour to execute a shipping. Cost to the customer is $40, so "free shipping" is not "free". I take their handgun to USPS and save them $20.
 
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I use'ta send checks/parts Priority Mail. I have opened 4 investigations in the last year, all involving Priority. Always getting lost. Items leaving E TN go thru Louisville KY, must be the worst hub in the nation. They get hung up there, sometimes for a week or more. For $14.00 +, not worth it. I now send parts via ClicknShip. Still USPS but seem to get there faster, at less than half the cost of Priority. Checks I send via stamped envelope, haven't had trouble with any sent this way.
 
Many years ago, I had an FFL ship a Ruger OM .30Carbine to Bowen Classic Arms in Tn. After a few weeks, I found that the gun never made it to Bowen. My FFL did his best to track it down to no avail. Finally, he told the PO (whoever that was) that his next phone call would be to the ATF for help in tracking down the gun. In less than a week, it was "FOUND" in the postmasters desk in Tn. He had "confiscated" it pending "investigation" as we were told by someone. The Ruger was returned to my FFL and never sent back to Tn.

J.
 
I got a "new updated official full page birth certificate" a couple years ago.

I was told my old BS was no good by some new medical insurance co or DMV or someone I cant remember what...

My old original birth certificate was about the size of a post card from the hospital i was born at.

The new one is a full letter size 8.5" x 11" with fancy scroll art work around the edge and it has alot more info on it like parents names etc etc

It was easy to get IRC, and didnt need my old one
 
Things for the USPS and how it is run changed in the Obama years as I see it.

I don't know the exact year, but it was the day they stopped using the three-page-thick-press-hard-to-write-all-the-way-through-to-the-last-page-insurance-claim-forms, and put the insurance claim on the website.

In the analog days, when a package got lost, you went to the counter and they asked if it was insured. If you said "No", they gave you a speech about "If you wanted us not to lose it, you should have paid for the insurance." If you said yes, they pointed you at the table and said you could fill out the press-hard form. They hoped you didn't want to bother, but if you did, and you handed it to the clerk, your package would show up at the destination within 48 hours at the longest, and usually within 24, because whoever was running the organization didn't want to pay out any insurance claims.

Now, they tell you to "file online". You go on the website, and it says you have to wait 30 days to even file, and when you go back on the 31st day, it tells you that you waited too long and you can no longer file a claim. Then, the package shows up three months later to the customer who demanded a refund and you had to grant it on the 14th day after it went missing.
 
Yeah; I had ( still have) my original Ohio Birth Certificate with real ink signatures and raised seal from 1952. It was always accepted until it wasn't. For the new Real ID Drivers licenses I hade to get the new digital ones. Ordered mine and my wife's. Took mine in with the other documents and got the new DL and asked why my middle name was spelled wrong. OOPS; there was a typo on the new BC. Checked my wife's and there was an error there also, seems they had her mothers name wrong. Had to contact Ohio records explain the issues, Returned them with explanations and copies of our originals. The replacements were fine but WOW. I left my DL alone with the typo for a couple of years then showed the newest BC and the changed it.

Lesson Learned: Check your new OFFICIAL Birth Certificates over carefully as how ever transcribed them from the original records ( Probably a computer ) likely made arrors.
 
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