Wouldn't ya know.....

[Bob Wright]

My phone has been out of order since December 14th, and was promised a "technician" would come and fix it Friday, January 7th. So, I'm sitting here about 2:30 p.m. January 5th and my phone rings!

It was a junk call from Medicare supplements wanting my money.


Bob Wright

 

[Dan in MI]

You got to talk to Joe Namath? How awesome. :roll:

 

[JPGLSG1234]

Well how do you like that, they fixed two days earlier and didn't even tell you, what customer service.

 

[Bob Wright]

Well how do you like that, they fixed two days earlier and didn't even tell you, what customer service.

Oh, yeah, great customer service. Lasted maybe two hours. Now expect service to be restored January 19th.

Bob Wright

 

[blackhawknj]

Perhaps it was their way of getting you to go wireless. Which I did after:
1. 1st service call, technician couldn't find the address-the building is 40 years old.
2. 2nd service call-wrong address on the work order
3. 3rd service call-all the other phone boxes are outside and easily accessible-mine was in a locked room.

 

[Colonialgirl]

From the look of many Telephone boxes, etc I see that are beat up, pushed over or hanging open, not to mention the telephone lines holding up numerous tree branches I am amazed you get ANY phone service at all !!

 

[pie]

Several years ago I experienced the absolute worse customer service from at&t for a business line that in my feeble mind would classify as near criminal. Because it was a business line and I had to keep a land line for it they were the only option. The day I retired I cancelled that line and have used a cell phone since.
If at&t were the only option for me having a phone of any kind then I guess I would spend the rest of my life phoneless.

 

[Pat-inCO]

If any of you are going to the cell-s, Look at Mint as an inexpensive carrier.
I have one phone for my primary, and one for "apps" and calls to various
people that I do not want return calls from. I was with Verizon and decided
they were FAR too proud of their product. I now have TWO cells with unlimited
call/text and 4M of data (each) for half of what ONE line cost from Verizon.

At the risk of being boring - - - - On my primary phone I have a unique ring tone
for each person I want to receive calls from, with the default "ring-ring-ring" for
anyone I do not know. That way if it "rings" I know it is not someone I need to
answer. Any of the unique tones get answered. - - - I also "report as Spam"
all calls that are not from someone I know. - - That has taken several months,
but I now receive one or two, per month, that are not someone I know (I'll
bet those are mis-dials).

YMMV. :wink:



P.S. Around here, Mint is on T-mobile.

 

[blume357]

I've had service with either AT&T or before that bell south for 40+ years for the business and home lines to my home... some where about 40 years ago two Bellsouth engineers or such showed up at our house and told us they were going to 'improve' our phone line and put it underground. I think the real reason was they were having to rent three poles from Duke Power just for our phone line.... so they buried the line across the road coming from a pole about 200 feet up and then down 300 feet past our house and under the road and back up through our side lot. There was nothing but trees and a deep gulley across from us... over the years the city has decided to 'improve' the water line and two houses have been built in the gulley that could not be developed.... about ever three years the buried phone line would be cut from some one digging .... way back when the interesting thing was someone would be out in a few hours to repair my business line which since the home line was in the same cable that got fixed too.... then the last time the landscaper for our neighbor dug it up it took AT&T two days to come out and then the guy just ran a temporary line across the road and to our house.... two years ago AT&T decided my business had to change to fiber optic.... great deal until the guy came to bury the line that was laid in my wife's flower bed about 4" deep.... the second time they tried to do this I told him not to bother and I'd give them a call to do it ... took me about a year but I finally called... and me and the AT&T tech spent two hours running the new fiber optic lines (need one for each phone line) through the buried pvc conduit I had installed from the buried AT&T box by the road to our house.... So far so good... the one thing I did learn is this fiber optic stuff is way beyond a person like me to mess with.... the tool the guy had to use to cut and splice fiberoptic line is way beyond my pay grade.... and even though the cable is 1/4" thick the actual fiberoptic line is the size of a hair. The real potential problem for all of this is it is reliant on house power to convert the signal to anything usable...

 

[sceva]

Service thru your internet provider can be almost as bad when you need a repair. I had a co-worker whose internet ( and by default his phone) was out. After taking a day off and waiting for the tech who didn't show he went next door and call them. He was told they sent a text message and e-mail to let him know that the service call was delayed and would need re-scheduled. NOW, how to you get this message when the internet/phone does not work.

 

[Kevin]

Blume, we use AT&T here too, but because our neighborhood is full of older mostly retired people, there is no fiber connections close. I would love the faster speed of fiber internet, but it seems the retired neighbors don’t, so there isn’t the demand to warrant the cost of having a connection close.

We had Verizon FIOS back in Jersey. And you are correct about the technology involved. It took two guys almost all day to install the equipment. It took up a full closet downstairs. This was about 10 years ago, so I assume the router and other equipment is smaller now. Surprisingly, it didn’t cost us anything beyond the monthly fee.

 

[Jeepnik]

I,too, kept my land line for business. I never found a good way to send or receive faxes. But once I retired it went the way of the Dodo. It was getting nothing but junk calls by then

 

[Rick Courtright]

P.S. Around here, Mint is on T-mobile.

Hi,

How far can you get off the freeway in your neighborhood and still have coverage with T-mobile? I have Metro from T-mobile and it's fine in urban areas and near the freeways, but isn't worth a darn 10 minutes from my house where the foothills start. The "back up" Verizon is far better. (None, of course, are perfect.) Many places I go, Verizon is the only way you'll have cell service.

But, as I asked the guy at the Verizon store, "Do you know what I love about Verizon? Your coverage. Do you know what I hate about Verizon? Everything else."

Ya pays yer money and ya takes yer choice!

Rick C