I was raised in a restaurant,,, that my Dad built in 1950. My Mom was the main cook,,, although we did have a hired cook for several years,,, and we hired a LOT of waitresses over the years. My brother, sister & I all had to grow up working there. We did most of the jobs from washing dishes,, peeling taters, stocking, waiting tables, working our Dairy Bar, etc.
We hired good waitresses, and some bad ones. We hired older teens from an orphanage school during the summer months & provided them with apartments to live in while here.
I was raised to believe a "tip" was just that,, a tip for good service. NOT an expected form of pay. My Dad paid a fair wage,, and tips were extra money for a good job. They were not required to split tips etc. If you didn't work hard or were not good at your job,,, it reflected in your tips & we let them go. Plus,, we could easily spot a good waitress or not.
Modern day tipping has become a "mandatory" type of thing socially. And laws are in place to allow a business to pay a lesser hourly wage,,, saying that tips make up for the rest. Of course,,, if the tips do not total up to a wage level,, then the owner has to make up the difference.
I am in the minority here,,, as I feel this is totally WRONG.
I fully feel a fair wage should be paid, and that tipping should be voluntary & ONLY given for service above & beyond what you should expect out of an establishment. A diner where the meals are $10 or so,, you will likely get the type of waiter or waitress that is not a very motivated or fails to give a level of expected service. And in the same fashion,, a truly good place where meals cost a bit more & attract a different clientele will have better workers who will make a better wage AND often receive better tips. As with ANY job,, you will have exceptions to all of this,, and can get excellent service at a hole in the wall dive & get crappy service at an upscale, reservation only restaurant.
But tipping should be exactly that,,, a tip for excellent service by that person.
I have sent generous tips to chefs in kitchens,,, for the wonderful dishes I was served. I have given healthy tips to hard working waiters & waitresses AFTER I find out if they have to share tips or not. I have also spoken with many managers & owners about their staff,, both good AND bad. I have often failed to leave a tip after I spoke with a manager about poor service.
But I think the tipping thing has gotten out of hand. Too many places force the employees to pool the tips to where everybody gets an equal share,,, no matter how good or bad they are. It's easier on the manager or owner in their book keeping. Add in the fact that many service workers seem to expect a tip nowadays,, especially at holidays etc when they may often fail to provide an exemplary service OF WHICH THEY ARE BEING PAID TO DO,,, is wrong in my book.
As such,,, many people fail to have a work ethic. If they get hired,,, do a poor job,,, yet fail to do anything to get themselves fired,,, they still get good money when tips are split,,, etc.
Some jobs used to be "work for tips only" and those types of people who were successful actually worked HARD. Those who didn't moved on to where their laziness got them a guaranteed paycheck.
Another peeve of mine is the "mandatory" tip amount put on a check where there is a group of 8 or more at one table. A waiter is normally assigned a "section" or a number of tables to work. Usually 4-6 in a busy place,, or more in a slower paced restaurant. A table of 8 is 2 tables of 4 put together,, in the same section. The work load has not changed. A party of 8-12 is no more than 3 tables of 4 together. And if a waiter or waitress can not handle them,, then they are not doing their job. BUT they claim it is harder. Sorry,,, been there, done it,, and they are wrong. As long as it's in the same section & space assigned to that one person,,, then they SHOULD be able to handle it. Now,, really large parties may require more than one server to make sure the food & drinks etc are all served at the same time. That is where the restaurant can assign a second staff member to assist.
The mandatory amount also increases according to the cost on the check. When they put the "mandatory" tip on the check,,, in many states,, you are NOT required to pay that amount. I have often left less than that amount when the service was less than it should be & once even had a manager & waiter chase me out in the street afterwards. (This was after I'd requested an audience with the mgr who failed to honor my request.) I politely told him the service was crappy, WITH the waiter standing there, and told him that NC law did NOT require me to pay the tip he demanded. He said he'd call the police. I politely told him to do so,,, that I'd HAPPILY wait on them,, then sue his arse personally for the way HE treated me personally & that he needed to look up the LAW. He looked a little stunned & then just walked off. I found the owner & sent them a letter outlining what had happened,, and listed all the folks in our party who were equally un-impressed with the service. I was contacted & we were all refunded our dinner expenses.
A tip should be EXACTLY that,, a tip for service above & beyond what is expected. And at the same time,,, an honest wage should be paid like almost all other jobs out there. A tip should not be mandatory or demanded.