"I learned a long time ago to never use cash at a drive through fast food place, cash caused to much confusion."
I too live in NC,, and I use cash almost ALL the time. I use my CC for automated gas purchases. But pretty much everything else,, I pay cash.
I run into workers who can't easily make change. ESPECIALLY if I give them an odd amount so that I'll receive back a simple bill or bills.
When that happens,, I politely tell them what my change will be.
OR,, if they screw it up, I then place the change on the counter,, then politely ask for a manager. I explain the the manager what the screw-up is.
Once, a few years back, I had a "person of color" who,, while in front of the manager,, tried to argue with me. The manager told her that I was correct,, and that I had given her an amount that would allow her to give me back a simple $5.00 bill. She tried to argue with the manager. He told her that he would handle this, and told her to go do something else. As she turned away,, I said,, (in a voice where she could clearly hear me,) "And some people feel they are worth more than minimum wage,, and they can't even make change. And YOU put them running a cash register!"
She turned around and started cussing me. The manager told her to go to the back. She argued with the manager. He finally got her to leave the front.
I told him I didn't want my order,, as I was now unsure of what I would receive & wanted a refund. He apologized & said he would prepare my meal himself. While I stood there,, I could see him fixing my meal. AND,, I saw the "Owned & Operated by" placard. On it was a phone number. I was calling them when he brought out my order.
I stood right there,,, and got a person at corporate,, and started telling them what had just happened. I informed them that I was going to consider legal action, and said that I know you have video cameras. I want that preserved for evidence. The manager was standing there listening. I told the corporate person the manager was right there. They asked to speak to the manager.
They talked, and he confirmed that the dispute was over how to make change, and how the employee had responded. When I got the phone back, I again asked about the video being preserved. I was assured it would be.
A few days later,, a regional manager called me & asked me if I could meet him at the restaurant. I did. He was nice, very apologetic, and said he had interviewed the employee, the manager, and the other employees. Plus, he had seen the video. He ASKED me,, politely,, what I thought he could do to make me happy.
I said; "Simple,, fire people who can't do basic math with THEIR money & the CUSTOMERS money. Then make sure you hire employees who do have those basic skills!"
He tried to say that they and every other fast food place had a problem getting people to work AND who had good skills.
I came back with; "Not ALL of the fast food places. Go to Chic-filet & study their business model. THEY hire polite, clean, intelligent workers, and they provide excellent service!"
He didn't have an answer for that.
But if we,, as consumers do NOT challenge or confront,, in a polite manner incompetence in any job,, we are guilty of condoning less than acceptable work.