SR9C Update - Trigger

[FREEMAN]

Got my SR9C back on the sixteenth day. Not bad turnaround. I've talked to Ruger rep on the phone twice since my problem began and I have been impressed with the courtesy and response time. I was told by the rep to include a note with my gun that I WANTED TO BE NOTIFIED WHEN THE GUN HAD SHIPPED. It didn't happen. UPS delivered today without notification from Ruger. Am I upset? No. I have my gun back.

Range Report: Could not be happier. Initial problem was (as with so many others I've read about here) the trigger was not resetting properly. The trigger also felt "gritty" again as noted with many other posts. After 100 rounds of Federal 125 grain FMJ (Wal-Mart). Not a single issue and pretty good groops especially for a gun I'm not yet used to. I DO LOVE THIS GUN as I did right from the start. Now I love the trigger as well.

SO WHY AM I BUMMED OUT? There is a sheet included with the gun explaining what was done to repair it. There was also a statement that the gun was received with a "damged trigger guard." After my heart started beating again I grabbed the gun to find a chip in the trigger guard. It's not huge and it in no way interferes with the flawless operation but it is damaged and it is noticeable. THERE IS NO WAY the damage was there when I sent it back. I only had the gun for a little over a week and one range trip before I sent it back but I had cleaned it out of the box and after the range trip. I also handled it every single day during the time I had it. It was possibly damaged in shipment or by someone at the factory. Brand new Ruger right out of the box, sent back for repair, gone two weeks and comes back with damage. I"M NOT HAPPY and I'm probably screwed since it is my word against theirs.

Any suggestions about repairing the trigger guard? It's a very small, guessing a little over 1/16 of an inch on the edge of the trigger guard. Again, it does not interfere with my grip or function of the gun but it is certainly devalued should I ever decide to trade or sell. I'd appreciate suggestions on the trigger guard.

Was considering another Ruger (.380 LCP). Needless to say, the bad taste in my mouth right now is leaning me toward the Baretta Px4 Storm Sub-Compact.

 

[jstanfield103]

I would call customer service and insist on a new frame. That or the company I did the shipping with would be paying for a new frame. Ruger should have contacted the shipping company when they recieved the damaged weapon.

 

[weiss27md]

Call them again and tell them the damage wan't there when you shipped it. Keep us updated.

 

[FREEMAN]

I will definitely be on the phone with Ruger tomorrow morning. We will see how serious they are about "taking care of the customer." I'll be attending a local gun show this weekend and I hope to talk to someone about repairing (if even possible) one of these frames. I'm hoping for the best from Ruger but expecting the worst.

I have to say again how much I love this gun and the way it performed today.

 

[jstanfield103]

Love mine too. I would not put up with the chip. It would drive me insane. They should replace the slide.

 

[axisofoil]

Love mine too. I would not put up with the chip. It would drive me insane. They should replace the slide.

Not sure what replacing the slide would do for a chipped trigger-guard

 

[Anonymous]

I insure my weapons any time I ship em, hope you did- might be a way out of this. Ya know when I first came on the Ruger forum everyone talked about the great service, the great weapons out of the box- and now it seems- obviously I don't have facts and figures to back it up- but it seems like things have gone downhill. The shipping notification- not much to ask and several of here have had that problem- wonder how many that don't come here...? I love my 9c, won't be gettin rid of it, maybe ever, but sure seems....Yeh, I'd like to know what Ruger says when you talk to em. Good luck partner. That ain't right.

 

[jstanfield103]

Yah axisofoil Brainfart. I meant Frame

 

[FREEMAN]

Spoke with a very professional Ruger rep this morning who actually seemed to listen to me. I was told that all incoming shipments were inspected and any damage recorded at that time. Things started out looking bleak! However, during the conversation I explained to her that I had pictures of this gun taken just taken a few days prior to shipment to Ruger and there was obviously no damage to the trigger guard. She gave me the email address to her supervisor and told me to forward the old pictures along with pictures of the gun in its current condition. Now - maybe not so bleak. Before end-of-business the same day (today) I get a phone call from the supervisor - oh oh - this is my runaround response.l NOT AT ALL. I was told to package the gun back up and a UPS truck would be at my home to pick it up and get it back to the factory to have the frame replaced using the same Serial # etc. She apologized for the inconvenience and assured me it would be made right.

OK. Another two weeks without my gun but I am blown away with the quick response and as good an example of excellent customer service as I have ever experienced. The shipment was paid for by Ruger and I'm sure it was insured. I'm guessing Ruger will be making a claim on UPS but hey, I'm happy. The bad taste in my mouth for Ruger is almost gone. Keep you posted. Thanks for your interest.

 

[Mike J]

Glad to hear they were quick to follow up with you on this. Please let us know how it works out.

 

[RUGERFAN357]

Glad to here that things seem to be working out. Ruger has always treated me well. Yeah it stinks you have to be without your baby for a while. But at least they are doing what they can. Can't ask for more than that.

Bill