Smith and Wesson lifetime warranty??
Ruger doesn't have a written "Warranty" stated or implied. They do stand behind their products, except for the discontinued. I worked for GE Lighting Systems, we warranted our products for 10 years. The reason for 10 years we had a major portion of our products still operating after 40 years. Most failures were due to mis-wiring and surges caused by lightning. Mis-wiring was evident 1-2 seconds after initial energization.
I recently had a M-15 (made in the 60s) brought to me for repair. The cylinder stop was so beveled on the side that the cylinder over rotated. Contacting S&W, giving the sn: the female customer service person said "oh, that firearm was made more than 25 years ago, we don't have parts for it." I said bull yugo! Let me talk to another person that has more knowledge, so this guy comes on the phone, same story except we had enough dialog to determine their records were in error. After much discussion I thought he had an understanding of the part I needed. 4 weeks later, no part. Called again, got an older male employee this time (a little after 8 AM), this time I am more forceful and related my previous experiences and stated that the part hadn't changed except for the manufacturing process since 1909 and I needed a replacement. 6-8 days later I received the part (MIM) which need a little time on the oil stone to reduce its thickness where it passes through the window in the frame to engage the notch in the cylinder. It worked!
S&W doesn't have a written or implied warranty either. It's just that they like Ruger stand behind their products. Now on the other hand the alternative is
I think he never knew of my request. I figure someone in the Customer Service didn't want to have to give an excuse about the eff around to the GM & the head of Customer Service. The whole event smacked with incompetence people not willing to take an extra step/ make a suggestion on an alternative ("not ma job mon"). If they could tell me that the particular SKU was not in stock, they could surely tell me what Raging Hunters were in stock. If you read the post on this thread about S&W M15, same story, people holding a position in customer service who really know nothing about the products. My last job with GE I was the technical last word on the products (the answer man). My previous 30 years or so was as a product designer. My predecessors in the Product Planning technical position were recent college graduates on their way up the "corporate ladder" who knew nothing about the products. For the previous 20-25 years I was told I wasn't "qualified" for the technical advisor because I wasn't a college graduate. I could design em' but I couldn't tell you how they worked, but a college grad with a BA in Business could?Seems like the President of Taurus was quaking in his boots at the prospect of your wrath ……
Is that our take-away?
Actually Smith and Wesson does provide a one year warranty to the original owner and, after the one year is up, their limited lifetime service warranty kicks in (for any S&W gun made since 1989. They used to enforce the warranties fairly loosely but I'm sure they've tightened up in recent years). Ask me how I know: I have already replaced my EC9S with a Shield 9 Plus and the S&W warranty is expressly stated in the owner's manual. I've owned several Shields over the years and have never had a problem with them. The Shield Plus is nearly the same size as the EC9S except the grip is longer to accommodate the 13 rd mag. I decided to try the EC9S on a whim but I didn't anticipate all the problems that I've had (I guess I should have since my last four Rugers all went back for warranty repairs). Sorry, but after this experience I'm sworn off all Ruger handguns except my SP101.
It's like I said Ruger revolvers and semi autos are two different animals. The EC9s and like models aren't the indestructible tanks Ruger built their reputation on. I bought my EC9s based off that reputation and while it gave me 3 years of great service I highly doubt it will still be going 50 years from now like my Security Six. If they both didn't say Ruger on them I'd think they were made by completely different companies.
The Speed Six is great, it needs some cosmetic stuff but otherwise it's in great shape. I'm pretty sure it was never even fired. Locks up like a new GP. Same thing with my Security Six. My Speed Six was made around 86 or 87, my Security Six was made in 1974 and shows no signs of slowing down.Well you just got a Speed Six. Good luck with that one. I have never heard anything but good about that gun Hope it works great for you.....You did mention how the P Series guns had a great rep. You bet as they worked pretty much fine all of the time. I love my KP95DC. It's the decocker model. Mine is solid and very, very accurate. You could probably pick up a P95 for a good price and to me, with a P95, you can't go wrong.
And will probably continue to do so. Yes the topic can swerve sometimes, but many times you can pick up some info you didn't know that just comes out of "left field" so to speak. I think for the most part it's all good......
Without inspecting the firearm, I suspect the "hood" at the top of the barrel is a mite long which catches the tip of the bullet preventing ejection. Some ammo, like FMJ, the tip is not truncated like a hollow point is. I have seen JMB 1911 design fail to eject a loaded round because the port is too short. That said have you tried ammo from different manufacturers, different bullet configurations etc.?
You know I went back to your original post, and I have to be honest with you. I missed the part about this is the FIFTH Ruger auto you have sent back. I can see where you may be quite a bit frustrated after going thru this 5 times. Hey, what can you say. I would be very frustrated too. One thing I did catch, or I think I understood, is that the factory test fired it 15 times without a problem ?? This could be a dumb thing to bring up but nobody else mentioned it from what I saw. Maybe it's the ammo you are using that could be contributing to your problems ? Have you tried different types of ammo, bullet weights, HP, FMJ, etc. ?? Why did it work so well at the factory. The other thing too is I never unload a gun mid way shooting. I empty the mag every time, but that's me. Probably most guys too, I would think. Sorry if the ammo question is dumb, but how can it work there and not at home with you ?? Just a thought.....who knows, maybe the ammo had something to do with the other problems too ??
Sorry Sam, when I just sent my last post, I had not read your post yet......I think we are/were both thinking the same thing.....the ammo he is using. How can he have such bad luck 5 times ??
Years ago, on a Taurus that I owned, I dropped it and broke something, Called Taurus and they told me to send it to them, So, I did.
Lucky Man! I have been in the gunsmith business for 16 years, I have sent more Taurus products back to Miami than I want to admit. I have banged heads with the head of customer service multiple times at SHOT Show. I do not stock Taurus in my inventory. Several years ago Taurus recalled all their striker fired semiautos because a critical part would break, you could shake the handgun and it would fire without the manipulation of the trigger. The last I received was a 45 ACP of this design. Sending the firearm back I was informed that the gun was not repairable and to pick one of two, a G3 in 9mm or a Curve. Knowing the Curve was a known POS (I had previously sent several to them for repair) I picked the G3, I haven't heard any complaint from the customer. The last time I reviewed Taurus line up of striker fired products they offer no 45 ACP models. Hopefully the Georgia products have improved, the revolvers are still made in Brazil.
I had an issue with a few of my S&W pistols and a Ruger Revolver a while back - not more than 6-12 months ago. I sent them back and in each case they sent the guns back in like new condition and they worked perfectly, and NO charge. I have all the confidence in the world that the manufacturers will try to do the right thing for you if they can.
Ruger's customer service is superb.
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