Ruger Customer Service

[brushunter]

Not sure where to post this. Moderaters, if there's a better place for this, move it by all means.

Just got off the phone with Rugers customer service. I was looking for a rear sight blade for my Bisley Blackhawk. ( white outline ) With my aging eyes , I need all the help I can get. Spoke to the rep about my problem , he looked up the part number then cross referenced it to other sights. He finally found one that he thinks will fit. After taking my info, I dug out my Visa and was prepared to give him my number....when he said , "no charge, we'll get that out right away ". How can ya beat that. This isn't the first time I've had excellant service. I sent in ( at their request ) a SP-101 for an accuracy problem. It was shooting 6-8 inches left at 15 yds. They ended up calling me and saying they had found another problem and were replacing the entire weapon.....at no charge. All I had too pay was the FFL fees on my end. Six or eight years ago I sent in a Ruger SRH in 454 , every now and again it would bind up........they replaced the cylinder , crane and as they out it....various internal parts....yes , this was a definate warrenty problem ..but no hassle , they fixed it.

I hope there's someone from Ruger reading this or monitoring this......Thanks for an American Company and a great product that a blue-coller worker can afford. And I might add...terrific service.

regards , Brushunter

 

[chris_]

I recently lost a base pin latch on a 20 year old gun. When I called to order a new one they fired one right out to me for free. They do a good job in my opinion. Those parts cost them so little, but the good favor it curries is priceless.

 

[deac45]

I picked up a used 3" SP101 at a gun show back in February. Everything checked out good at the show. Soon as I got home with it and dry firing a little the trigger began to not reset. A quick disassembly, cleaning and inspection revealed some poorly done 'smithin' had been done. I decided it best to send it in to Ruger and have them check it out. Now, it came to me wearing a nice wood Hogue grip. Per the suggestion in the manual to not ship a gun to them with custom grips I removed it and sent it off. They replaced a few internals including the trigger return spring that was too light. I never said anything about grips but when I got it back it had a new factory grip with rosewood panels! NO CHARGE! That is what I call above and beyond customer service.

Deac45

 

[bigboredad]

I have been a long time user and recently a first time caller and I was surprised at how polite and helpful the lady was on on the phone and a new base pin was free as well THANKS RUGER

 

[DeltaRose]

I agree that Ruger has good customer service, however I was a little miffed when I had to pay $50+ to send a brand new BH back to correct a canted sight. They never offered a pre-paid label and I didn't even realize that they would until I started reading this forum.

 

[0314m]

Ruger is replacing my new revolver (due to factory defects) with a new one off the line.

They offered a pre-paid label without my asking.

When I asked about the FFL costs upon receipt of the replacement, Ruger said to send them the invoice and they would reimburse me.