Ruger customer service disappointing

[dobegrant.45]

Yesterday I bought a GP 100 10 shot .22, this morning I took it shooting and it cycled fine in single action mode but would not cycle past 8 or 9 rounds in double action mode, I tried 7 different brands of .22’s, cleaned chambers, star ratchet etc. the gun would lock up and the cylinder would not be over the bolt. Frustrated I came home to call Ruger (which in the the past has always been fantastic) I was on hold 22 minutes before someone answered, he seemed to be in an unfriendly mood, didn’t want the serial number of my gun or really much input, just told me the gun had to come back (which is what I wanted anyway) so I asked him for a RMA to send it back, he told they don’t do that and take it back to the store where I got it and have them call Ruger. Fortunately I had bought the gun from Davidsons thru my local dealer and they are taking care of it. First time I have ever had to return a Ruger for quality issues and I must have over 50 different Ruger.

 

[WAYNO]

Seems you have a sadly average GP100.
And you are lucky it came from Davidson's.

I have now returned quite a few Rugers to the mother ship. Sometimes it's smooth as silk, and sometimes they are just a pain.

My very last return, also a GP100, they took back via a RMA without question and fixed it on the first try.

My GP100/.22 suffered your same symptoms and it took them multiple attempts until they replaced the revolver with one that operated perfectly. My much more recent GP100/10mm , also the same symptoms, but fortunately was completely repaired.




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[dobegrant.45]

I watched a YouTube video a little while ago with you and your speed six display, very cool

 

[contender]

You must have gotten a Ruger employee that was having a bad day,, or not very well trained in customer service.
That's an unusual response from them!

 

[dobegrant.45]

You must have gotten a Ruger employee that was having a bad day,, or not very well trained in customer service.
That's an unusual response from them!

Yes I was shocked myself, usually they are very helpful

 

[Sugar River]

Ruger closes the Newport plant (and I assume the others as well) twice a year for planned
maintenance. The closures coincide with Christmas and July 4th.
I suspect you got ahold of the one guy left to answer the phones.

 

[Paul B]

The only Ruger I ever had to send back was my #1A in 7x57. My gunsmith confirmed the throat was way out of spec and Ruger had me sent the rifle back. It took quite a while but when I got it back it had a new barrel, the stock completely refinish. The slip that came with gun just said it was accurate. It was definitely a lot better and is one of the Ruger #1s that would be the last to go.

 

[dobegrant.45]

Update, my dealer talked to Davidsons and they had him return the defective pistol and they just sent me a new one which I now have and just went out in the desert and ran 60 rounds double action with no issues. Convenient that Davidsons is just two hours away here in Arizona. It was 109 and 18 mph wind just now so tomorrow and Sunday I will run the gun , also the Speed Beez speed loaders came yesterday.

 

[diyj98]

Sadly I've had to send a number of Rugers back to the factory for issues, but they've always taken care of it. Positive points for customer service, but negative points for quality control.

 

[dobegrant.45]

The new replacement gun is running perfectly.just thought I would update this, Davidson’s customer service was excellent.

 

[contender]

Excellent!