I often see guys on this forum lauding the quick turnaround and good customer service from Ruger. I sent my P97 back to Ruger on March 16, UPS next day air. A couple of days later, recieved an e-mail from UPS saying it had been delivered to Ruger. Waited a couple of weeks to get some kind of confirmation from Ruger about their reciept of the gun, or maybe what they had found. Heard nothing. After three weeks, I called to inquire. They seemed to have no info on the gun, other than that it was in their posession. They said call back next week, we will have more info then. Waited another week and a half, and called today. They said, yes we have the gun, but no more info on it. He put me on hold to go check on it, and came back and said that all he could find was that it was being "evaluated". I asked what kind of timeframe we were looking at, and he said he really did not know. Now, I realize that my gun is not the only one they have to work on, by far. However, I hardly call this speedy service. So don't expect to get your gun back quickly if you send it in for repair.
P97 repair saga
- Thread starter jl1966
- Start date
Sloman
Bearcat
http://www.ruger.com/resources/tellTheCEO.html
contact the CEO, I had to once and he came through for me!
contact the CEO, I had to once and he came through for me!
Ashlander
Single-Sixer
I understand your concern -- and would feel the same way. However, I might wait a bit before contacting the CEO. They will fix it and send it back to you for free -- that has to count for something. And they really are busy. They have set records for sales so far this year.
In the grand scheme of things a few more weeks is not a biggy. If you are anything like most of the forum members -- you have plenty of other guns to play with.
Finally, fixing a discontinued model (where spare parts might be at a premium) just might be a bit more trouble than fixing a current production model.
Let us know how it goes. Good luck.
In the grand scheme of things a few more weeks is not a biggy. If you are anything like most of the forum members -- you have plenty of other guns to play with.
Finally, fixing a discontinued model (where spare parts might be at a premium) just might be a bit more trouble than fixing a current production model.
Let us know how it goes. Good luck.
I am not bent out of shape about this, yet. Just kinda surprised at the time it is taking them to do it. Yes, I have other guns, and it is not a big thing. They have had the gun for over a month, and they are just now looking at it? He said they were "evaluating it for an estimate", so it sounds like it may not be the free service I have heard about either.
Ashlander
Single-Sixer
JL: Yeah, let us know if it's not free. Last summer I sent in a 1978 Speed Six that was jumping out of the chamber notch. I specifically noted in my letter to them that I had bought it used a month before. They changed all the springs and plungers and the entire trigger group and sent it back 2nd day air for free. I forget how much time it took, but in retrospect it seems like it was less than 3 weeks. They repair revolvers though out east -- so they may not be as busy as the Arizona location.
Several years ago I sent the Arizona folks my P95 for a broken extractor. They fixed it and changed all the springs as well. I have no clue how long it took, but I liked the result a lot.
Let's hope your experience ends up as good.
Several years ago I sent the Arizona folks my P95 for a broken extractor. They fixed it and changed all the springs as well. I have no clue how long it took, but I liked the result a lot.
Let's hope your experience ends up as good.
cjs1945
Single-Sixer
They had my SR9 for five weeks and when i got it back they had replaced the frame, barrel and both mags, so i went from a 2 nd. generation pistol with a less than good trigger to a 3 rd. generation frame with a really sweet trigger and the only cost was $20.00 to ship it back to Ruger. They are really busy out in Prescott, i had to wait ten months for my SR1911 and still waiting for a SP101-22 but it is well worth the wait when the Sr1911 is flawless and the SR9 repair is much nicer then when it was new. Ruger CS is great, if it was fast it might be less then good.
Well, sitting on the porch this evening, and here comes the UPS man up the driveway. Hmmm, wonder what this is about, I haven't ordered anything. Get the package, and lo and behold, it's my P97. Says they replaced the blocker lever, whatever that is. Retired to my range to try her out, and no problems. They fixed it! No charge!! I'm satisfied. 
Ashlander
Single-Sixer
Cool. That's great news -- and I love happy endings.
c45
Bearcat
It is great news. Gunsmith work, be it with a private smith or company, takes a long time. It is easy for me to say because I am not the one waiting, but I have waited and waited for gun repair service in the past.
bczrx
Single-Sixer
This is especially good news as the P97 is discontinued and they are no longer making some of the small parts for them, is what I understand.
