We just dropped our AT&T internet,, and reduced our phone package from them. Miss Penny called them,, and was speaking,, initially with a guy in the Philippines. She specifically asked for an American rep. He kept on saying he could help her. Well, when she finally told him of her requests,, he said; "Oh, you need to discuss that with a tech rep in the US, let me connect you."
And when she got to an American,,, cold,, uncaring attitude. They didn't ask why we were dropping them,, or anything like that. AT&T is not a customer friendly company,,, especially if you live out in the rural country where they refuse to offer top service. I call it "living in their screw you area."
Gosh forbid you try & speak southern english with them.