Customer Service Phillips toothbrush

[Kevin]

I know this is a frequent topic, customer service, both good and bad.

Anyway, I use a Phillips Sonic Care toothbrush, I have the platinum model which are selling for $150 on Amazon right now. It's 2 and 1/2 years old. I never registered it as a new product, ya know the way companies like you too. Anyway the standard warranty is 2 years. But I was at the dentist today and telling them about the broken toothbrush. They said Phillips has great customer service.

So it took me just a few minutes to find the customer service phone number and call them. A few seconds later I was talking with some guy who is a Dallas Cowboy's fan and he said no problem, they have the ability to override warranty issues and he is sending me a new toothbrush via FedEx. I should have it next week.

WOW! Phillips Sonic care toothbrushes are the way to go. It's just nice to know there are companies who go the extra mile for customers.

 

[welder]

Very pleasing to see a company go the distance, shows the corporate attitude is correct when the CS staff enjoy the ability to satisfy the consumer. I'm gonna give em a look myself.

 

[Kevin]

I'm not trying to sell anyone on an expensive toothbrush, but all things considered, the cost of the toothbrush pales in comparison to dental work.