bad machining on slide?

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Billinator

Bearcat
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Feb 4, 2011
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Just bought a new SR9, and between the serrations on the right side of the slide it almost looks like mini weld marks(not saying they are welds, just looks like it). Is this normal, the model at Cabelas did not have this, and I did not see it until I got home as the left side looks perfect.
also the take down pin, the stamping on the left side does not fit the cut out for it, and the plastic is marred a little, before i even did anything, the shape is not correct it seems!
is any of this normal?
I understand this will have no issues as far as function, but it still bothers me....
 
Just wondering if I should talk to Ruger first.....just bad timing because its the weekend, and I work the weekend, but maybe I will call Cabelas also....
Has anyone else had this issue?
 
I would give Ruger a call. Sounds like a casting issue to me. They will probably send you a prepaid label and replace any parts that are not right. That would be the better route if it was me and my gun. Gun shops are not real keen on "switching" guns out due to the books. Ruger is good about this sort of thing IME. Good luck and any pics?
 
Why not give Cabelas a try first? Sounds like you bought it there. They aren't your average LGS, might just exchange it for you. Hope you haven't shot it yet.

No matter which way you go, get a new one. Absolutely no reason to accept substandard quality, cosmetic or functional.
 
bada61265 said:
hate to see this kind of thing myself. if it were me i think id take it back and ask for an exchange.
Click to expand...

Why even accept it to begin with? Is this mail order? This is one reason I prefer to see the actual gun (or anything of expence) a before handing over the cash. Definately get an exchange.
 
I would not have accepted it if I had of noticed. The gun had oil all over it and I did not notice until I was cleaning it up. I haven't shot it yet. I just called Cabelas and asked what they suggested and said just bring it back, they have 2 more in stock that they will hold for me for 5 days. Told them I would be there on Monday, cannot miss the superbowl, and I have to work there. All of the issues are non mechanical, but I just think the gun should at least start out perfect. I think the thing that bugs me the most is the take-down-pin. It doesnt even fit flush, and the frame is a lil mangled right there. Maybe its my OCD.....
 
Billinator said:
Maybe its my OCD.....
Click to expand...

No, no, my friend. Take it back and get a new one, but check the new one carefully before you leave. Cabelas has always done right by me on firearm purchases,and I'm sure they will satisfy you too.
 
So I must be missing something here. When you take the gun back to cabelas and exchange it do they call in another background check? What do they do with the gun that you returned? Sell it to the next guy as a new gun? Or do you know?
 
Call Ruger up first and tell them the problem. Or when you get ahold of their cs person,get their email address and send some pics along with email to Ruger.
 
Al James said:
So I must be missing something here. When you take the gun back to cabelas and exchange it do they call in another background check? What do they do with the gun that you returned? Sell it to the next guy as a new gun? Or do you know?
Click to expand...

Is another background check bad? So what? It isn't the OP's business what Cabelas does with a defective pistol is it? I've never seen any guns in the scratch n dent room at Cabelas. Why try to make him feel guilty unless you know they put it back out as new and again, that's not his problem. He bought a new pistol and should get one without the hassle of going to Ruger. IMHO.

Billinator said:
Call Ruger up first and tell them the problem. Or when you get ahold of their cs person,get their email address and send some pics along with email to Ruger.
Click to expand...

Optional, as a service to Ruger. Include the Serial #.

It makes me crazy that a NIB gun can have a flaw or even fail to go bang right out of the box and we're expected to make it right with the manufacturer and not expect the retailer deal with it. :?
 
ArmedinAZ said:
Al James said:
So I must be missing something here. When you take the gun back to cabelas and exchange it do they call in another background check? What do they do with the gun that you returned? Sell it to the next guy as a new gun? Or do you know?
Click to expand...

Is another background check bad? So what? It isn't the OP's business what Cabelas does with a defective pistol is it? I've never seen any guns in the scratch n dent room at Cabelas. Why try to make him feel guilty unless you know they put it back out as new and again, that's not his problem. He bought a new pistol and should get one without the hassle of going to Ruger. IMHO.

Billinator said:
Call Ruger up first and tell them the problem. Or when you get ahold of their cs person,get their email address and send some pics along with email to Ruger.
Click to expand...

Optional, as a service to Ruger. Include the Serial #.

It makes me crazy that a NIB gun can have a flaw or even fail to go bang right out of the box and we're expected to make it right with the manufacturer and not expect the retailer deal with it. :?
Click to expand...

I was not trying to make him feel guilty for anything and apologize if thats how it came across. While its not his problem it could be yours.

Say you go in and buy the same gun from Cabelas [as new] and it has already been sold at retail and left the store for a weekend, disassembled, cleaned, etc? Would you be happy with Cabelas? Lets say they ship it back to the distributer what do they then do with it? Sell it to another dealer? Send it back to Ruger? Sounds like a good way to keep gun prices up to me. When you could just call Ruger and take care of it directly with the maker-easily, you dont even have to leave your house. When you buy a new car and find a flaw do you take it back and switch it out for another one? Or do you deal with the problem through a factory service department?

As far as the background check? Not only does it take time but depending on your state it can cost between 10-27 bucks [OR and CA]? Do You expect the dealer to eat that cost? Most retail gun shops are running between 12-20% markup on the guns they sell. Again sounds like a good way to keep costs up. But, as you said " not his problem"
just my .02!
 
Take it back and get a different one. The dealer should be the one who sends it back to Ruger, not you. It'll be worth your time to get what you want.

The marring on the plastic sounds like someone took it apart at Cabela's and didn't know what they were doing and dinged it up.

Josh
 
I am going to Cabelas tomorrow(been sick for the last few days). I'll giv e an update when I find out more....
 
A company with that kind of distribution and buying power usually has two options with class A (high dollar) items.

1. Reports the issue to Ruger along with the serial number and gets a percentage credit towards the next lot purchase...then sales the gun to an employee at the difference.

2. The manufacture takes the item back and sales it to an employee at a discount...Kind of like press guns that are sent out as demo's.

I worked in loss prevention for awhile as a young adult and thats how the company had its business structured. Im sure Cabelas and Ruger have a similar agreement.
Dont fret...it will find a home and you will get a new pistol.

Like Forrest Gump say's Sh!t happens.

Good Luck
 
Al James said:
Say you go in and buy the same gun from Cabelas [as new] and it has already been sold at retail and left the store for a weekend, disassembled, cleaned, etc? Would you be happy with Cabelas? Lets say they ship it back to the distributer what do they then do with it? Sell it to another dealer? Send it back to Ruger? Sounds like a good way to keep gun prices up to me. When you could just call Ruger and take care of it directly with the maker-easily, you dont even have to leave your house. When you buy a new car and find a flaw do you take it back and switch it out for another one? Or do you deal with the problem through a factory service department?

As far as the background check? Not only does it take time but depending on your state it can cost between 10-27 bucks [OR and CA]? Do You expect the dealer to eat that cost? Most retail gun shops are running between 12-20% markup on the guns they sell. Again sounds like a good way to keep costs up. But, as you said " not his problem"
just my .02!
Click to expand...

Al, at the risk of repeating myself it seems you're convinced Cabelas will sell this gun as new. Do you have any proof that they do this? I'm going to trust that Cabelas treats a returned flawed item correctly. 9isFine has working knowledge of this situation, another possibility is they could get credit and sell it as used. When I was a small retailer I actually had these options available to me on returned items.

As far as your new car comparison, I'd take the car back to the DEALER I bought it from, not call Chevrolet and expect them to send a flatbed. :shock:

Lastly, yes dealing with faulty product increases costs to a retailer but believe me it's already factored into Cabela's operating costs down to the 1/10 percent.

I still respectfully say let Cabelas make it right.
 
ArmedinAZ, When you quoted me above you must have read past the part about the other possibility that I mentioned-regarding it potentially going back to the distributer/manufacturer. I'm NOT convinced of anything regarding Cabelas or any other company when it comes to this situation. Besides its not like the gun was broke, it was simply cosmetic and I can see them[Cabelas] saying "the customers always right" and putting it back out if they do not have the same high expectations as the OP. Not that he [OP] is wrong for wanting perfection in any way and I never meant to imply that.

First I answered the OP's question and you did not agree with my answer. Then after several other posts agreeing with YOU I then asked:

"So I must be missing something here. When you take the gun back to cabelas and exchange it do they call in another background check? What do they do with the gun that you returned? Sell it to the next guy as a new gun? Or do you know?

And you accuse me of trying to make him feel "guilty" when I was asking an honest question.

I didn't say that you should call Chevrolet and request a flatbed. My point was that you don't go back to the sales department and ask for a new car. You go to the factory service department and remedy the issue. Kinda like Rugers service department. Get it?

Not to drag 9isfine into it but did he work for cabelas or even a FFL dealer? Ive sold guns at a retail level for many years and just stated my opinion in regard to the OP's question. You are certainly entitled to yours.

You never did respond to my point about the background check? Do you know that when you bring a gun back to a FFL dealer and they sign it back into the A&D book that there is no report of that transaction to the state or feds? So it appears to them [ATF,state,feds] that you purchased two identical guns within a 5 business day period. Therefore there is additional paperwork needed to be filled out in order to not get yourself flagged by the ATF?

http://en.wikipedia.org/wiki/Form_3310.4

Again I wasn't talking smack, I was just stating my opinion on the subject. I've been on both sides of the counter in regards to this situation and answered the OP's question based on my experience from both sides. Rugers customer service has always had a great reputation for making things right in a timely manner and I anwered accordingly.

Seems that you are convinced that you want to argue with my opinion because I did not agree with you. But I'm done with that and the subject. You're right-I'm wrong. Period.
 
No worries here Al. You just seem mighty convinced that gun could go back out as new.

Just one question for you if you don't mind, since you worked in firearms retail, what is your personal experience with how a cosmetically flawed firearm is handled?

We could go round and round and it's just differing opinions.:wink: Can't wait to hear how the OP makes out.

PS: I guess I'd expect Cabelas (but maybe not an LGS) to know about the additional FFL paperwork. Thought you were talking about the additional costs only. I defer to your working knowledge.
 
Al James said:
...-I'm wrong. Period.
Click to expand...

Yep. You are. The last person/entity to represent the item for-sale is the party responsible for making it right for the customer. (And the customer should have inspected the item when he accpeted it!) :roll:
 
resident said:
Al James said:
...-I'm wrong. Period.
Click to expand...

Yep. You are. The last person/entity to represent the item for-sale is the party responsible for making it right for the customer. (And the customer should have inspected the item when he accpeted it!) :roll:
Click to expand...

Thanks for the confirmation resident! And you know what? I don't mind being wrong all the time, that way people are happy/excited when I actually get something right! Its a tough world for someone who knows everything isn't it?:wink:

A toaster oven bought a Walmart thats all messed up....take it back, get a new one.

A product that is heavily regulated, registered to the original purchaser, and is a little more involved than a wally world toaster oven-in relation to paperwork, shipping regulation, etc-call the maker and deal with them directly. IMO the better route. Hence the reasoning for my original answer to the OP's question. But you know what the beauty of being American is....you can do what ever you want. If someone offers you their advice-you don't have to take it.

So if the OP wants 2 SR9c's in his name for a while... he can. If he wants to drive back to Cabelas....he can. If he wants to fill out another 4473....he can. Me I'd rather sit on my sofa and drink beer with the blinds open waiting for the big brown truck to appear. Oh yeah and if you get your new freshly exchanged SR9c home from Cabelas and its still not right you can put your happy face on and go back and do it all over again. :cry:
 
Al James said:
.....A toaster oven bought a Walmart thats all messed up....take it back, get a new one.

A product that is heavily regulated, registered to the original purchaser, and is a little more involved than a wally world toaster oven-in relation to paperwork, shipping regulation, etc-call the maker and deal with them directly. ...:
Click to expand...

I apologize if I came across as skeptical or disrespectful of your opinion....that's not what I meant at all.

Regardless of the amount of "paperwork" involved ...(which is Cabela's responsibility to make right, and cost-of-doing-business)... it seems to me that it's Cabela's responsibility toward the retaill customer to make things right regarding the product.

Think on this for a moment: Someone... Ruger? ... Shipping Co?.... Cabela?... perusing-customer @ Cabela??? damaged the gun. Cabela offered it for sale to the OP (who committed yet another error in not inspecting the goods before payment) and who subsequently desires satisfaction for his oversight of the damaged goods. It makes little difference whether the goods are "regulated" or not... the last transaction is the defective one. Cabela's will be let "off the hook" for selling damaged goods (which either occured on their "watch" ...or as the result of their careless prevous-acceptance) ... unless they are required to "make things right" to the retail customer.

Further, Ruger may not have damaged the goods at all, yet will likely make things right regardless of Cabela's mis-handling of the goods...and THAT is what drives prices up for the rest of us. If Cabela caused or contributed to the problem...and it gives rise their operating-costs...then Cabela should have to compete with the marketplace to keep prices in-line....not Ruger.

If I inadvertently run a redlight and damage your car.... is it my car-maker's fault? The railroad who delivered it to the selling dealer? The dealer who sold it to me? Then why would you go to them for satisfaction?

If, on the other hand, it was due to defective brakes...then it is MY responsibility to obtain satisfaction from my suppliers/mfr's. IMHO
 
Well I took it back to Cabelas, and after looking at it, they exchanged it, but I did have to go through another back-ground-check, which put me on hold til the 15th. The new gun, after wiping down and careful inspection looks 100% perfect. The one I recieved before must of been 1 in a thousand.
Cabelas did a good Job, just wish I didn't have to wait another 6 days! And I did ask what they plan to do with the "bad" gun, and they said they will send it back to Ruger. I guess this just gives me more time to save up for ammo, Walmart has federal FMJ 9mm for 10.50 per 50....
 
Billinator said:
Cabelas did a good Job, just wish I didn't have to wait another 6 days!....
Click to expand...

Great news. In 6 days you'll be glad you waited. No need for accepting sub par merchandise that will glare at you the next 10+ years. 8)
 
I guess the wait-period is your penalty-box for being careless the first time? :wink:
Congrats on getting satisfied!
 
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