375 ruger multiple feed

[Buttonbuckslayer!]

I was wondering if anyone had any advice. I just got a left handed ruger Alaskan laminate. It was a limited run that has sold out, so ruger replacing it isn't an option. If you try to cycle the action it will double feed 2 rounds from the mag, or while extracting the round from the chamber, it will spit the rounds out of the mag before the bolt is pushed forward. It almost seems like the lips that hold the rounds in the Mag are too short, not holding the rounds in well enough. Id hate to think that the receiver was milled wrong and the gun is trash, especially since I won't be able to get another one. I noticed the follower seems quite small for the well. I wonder if they come in different sizes and I've got the wrong one? I notice that if when I load it, I push the follower over to the left side, the problem doesn't happen every time. Any advice?

 

[mike-c]

Greetings,

I have the 375 stainless Alaskan model, and it preforms flawlessly. Sounds like you have a real problem, and not the kind of gun to take after dangerous game. I suggest you contact Ruger for a fix.

Mike 8)

 

[mattsbox99]

I agree, Ruger will be the best bet to fixing it.

 

[Buttonbuckslayer!]

Lots of irony in my situation. I've spent since last November researching and debating whether or not to buy a Marlin guide gun, or try to get one of the left handed Alaskan's. I really wanted a guide gun, but decided that Marlin was having way too many qc. issues since they moved their factory. I wasn't going to deal with all the bs. of sending a rife back to be worked on. What could go wrong with a Ruger bolt gun? I guess I found out!
I've owned over 30 guns in my life, and only ever had out of the box problems with 2 of them... This one, and the last one I bought, a Ruger lc9. They are the only 2 Rugers i've owned. Step up the qc Ruger!

 

[mrgaf]

Makes no difference if it was a limited run or not, Ruger will fix it no questions asked, even if they have to custom build you one. I'm having probs with a 300wm lefty stainless laminate Hawkeye (follower problems) Was told they will ship it both ways on their dime and fix it. Voiced concerns about it being a lefty stainless laminate that has not been in production for two years and wondered about their ability to repair it in two weeks or less. I got the reply "Sir, whatever it takes, even if we have to custom build you one, it will be fixed and returned to you in two weeks of receipt". Call Ruger Tech Support/CS and ask for Keena. She is a sweet person and extremely helpful and will fix you up pronto. Don't worry......

 

[Buttonbuckslayer!]

Thanks for the reply mrgaf. That's exactly what I was hoping to hear! I fell in love with the gun as soon as I held it and would hate to see it come to a refund situation. I'm really hoping they can fix it with minamal replacment parts, as i'm very happy with the peice of laminate I got, and the trigger is lighter than other hawkeye I've handled. I was very impressed with how courteous the costumer service was last time I dealt with them, and hope it goes as well this time. I bought the gun off of Gallery of Guns, so I wonder if I should use their warenty or just call ruger direct? I also put a decelerator recoil pad on the gun, should I take it off when I send it back? Is ruger strict on warranty issues?

 

[Rocdoc]

Also the limited runs usually have a few components held in inventory, hence the 'clean up' guns that show up sometimes years later. Many examples, I'd bet Ruger has the parts on the shelf for your fix.

 

[mrgaf]

+1

 

[Buttonbuckslayer!]

I'd have to imagine mine is one of the clean up guns you speak of. The limited run was done a few years ago. The one I bought showed up on gallery of guns all by itself a few weeks ago. Out of curiosity, I called ruger to get a date of manufacture, it was may of 2012. The whole situation had me a little confused, but I was just happy to get one. It would also make sense that if they were just building a couple to get rid of parts, that they may have accidently used a receiver that was cut for a different caliber. I'll be calling ruger Monday morning. From all I've heard of their customer service, I'm sure all will end well.

 

[Buttonbuckslayer!]

I'd have to imagine mine is one of the clean up guns you speak of. The limited run was done a few years ago. The one I bought showed up on gallery of guns all by itself a few weeks ago. Out of curiosity, I called ruger to get a date of manufacture, it was may of 2012. The whole situation had me a little confused, but I was just happy to get one. It would also make sense that if they were just building a couple to get rid of parts, that they may have accidently used a receiver that was cut for a different caliber. I'll be calling ruger Monday morning. From all I've heard of their customer service, I'm sure all will end well.

 

[txpitdog]

Congratulations on finding one and I hope you are able to get it fixed. I'm confident Ruger will take care of it.

After all the looking I did, I was ecstatic to find mine, and I can imagine that it is pretty disappointing.

 

[mrgaf]

Just for info Ruger is shutting down it's factory in NH week of 2 July. Was told they are revamping their data network, making some factory changes and taking the annual "week break" early to do the changes. If you sent your gun in this week or are planning to, no work will be done until they return on July 9th. Likewise any parts, rings, etc etc they are scheduled to send will not ship until the July 9th date.

 

[Buttonbuckslayer!]

I was told today to wait till late next week to ship the gun. They said the gun will be in "limbo" with fed-ex if I ship it now. No one will be there to sign for it after Friday. I've talked to customer service 3 times. They have been very courteous, and have emailed me a shipping label. I have a feeling it's going to be a bit before I get the gun back because of the shutdown. Glad it isn't close to the season!

 

[mrgaf]

Ya know I was just thinking about something. Have you tried to remove the actin from the stock and re-seat it? I was having probs with my Hawkeye feeding as well as the follower coming too far up into the receiver when I closed the floorplate preventing the bolt from closing until I pushed the follower down (it would then catch properly on the side of the receiver and the bolt will close. Had nothing to lose so I removed the action from the stock, removed the magazine well liner, made sure everything looked straight, replaced the action, torqued down the front screw (it also holds the floorplate in position) and torqued it down to 95 inch pounds (per Ruger). On the trigger housing screws, spun them down until they just stopped, then alternately tightened them down until nice and snug, trying to keep them at even tightness. Once that was done it fed with no with no problems. I also replaced the follower and spring with the new ones they sent and problems solved. The forward action screw was a real mother to get out so I suspect the action was to tight against the receiver and for some reason would prevent it from feeding correctly. Heck won't hurt to at least try!

 

[Buttonbuckslayer!]

I'll try to reseat the action this evening. I'm also going to call and see if they can ship me out a new spring and follower before the shutdown. The first guy I talked to seemed very knowledgeable about the tech stuff. He seemed willing to try some fixes from home. The last person just wanted me to send it in. Even if the action isn't properly set, I still feel like I trashed my spring, stretching and bending different ways trying to get the shells to feed. I'd really prefer not to have to send the gun back.

 

[Buttonbuckslayer!]

Problem solved. When I took apart the action, I realized the the mag well insert was bent inward (squashed). The well wasn't allowing the shells to stack the way they were supposed to. It wasn't allowing them to spread apart enough to be held in by the lips on the receiver. I bent it out, reassembled, and it now runs flawless! Thanks for the help!

 

[mrgaf]

FAR OUT! Hey, call them anyway and have them ship ya another mag well insert (nice to have a spare). Wow, glad everything is ok now. Lemme know how it shoots. Have a great day!