UPS Delivery Issues

[JackBull]

I was expecting a package today via UPS. Driver pulls up in front of my home, sits inside the truck for a few minutes then drives off. First the tracking states the delivery is scheduled for later in the day, now it is delayed until Monday. Second time something like this has happened. What is going on with UPS?

 

[DGW1949]

Apparently your package was supposed to be on the truck but the driver couldn't find it....happens sometimes.....UPS is no worse than the others in that regard.

DGW

 

[hittman]

Beat me to it ……

 

[NC FNS]

Work shipped 2 of the same package to mother-in-law’s for my wife while she was visiting. Had to sign for them, so she was paying close attention. Driver managed to slap a note on the door and leave without her noticing. One package went to a local drug store and she picked it up the next day. The other package went to the next state over, but they did get it back to the drug store the day after. Luckily the drug store was only a couple of miles away.

 

[Jeepnik]

Before I retired, I would get quite a few parcels delivered by UPS weekly. They could weigh anywhere from a few ounces to 40 or so pounds. At that time I had the same UPS guy for almost 20 years. Steve knew I would need my stuff and always made sure I got it. He'd drop back by if no one was at home to sign for it on the first attempt.

Then the upswing in online buying which during covid grew exponentially. Steve got his route area reduced because of the work load. Sadly I wasn't on his "new" route. Though from time to time he did make a stop. Before the insanity a UPS guy would come to the door, ring the bell and wait to see if anyone was home. Often they wouldn't deliver without a signature. Steve, like me is now retired, as are most of the old time UPS guys. What they now have are kids that must have learned from FedEx, Amazon and the like. They toss the package on the lawn and run back to the truck.

 

[JackBull]

Work shipped 2 of the same package to mother-in-law's for my wife while she was visiting. Had to sign for them, so she was paying close attention. Driver managed to slap a note on the door and leave without her noticing. One package went to a local drug store and she picked it up the next day. The other package went to the next state over, but they did get it back to the drug store the day after. Luckily the drug store was only a couple of miles away.

Are you saying that UPS just delivered to the drug store on their own without your mil approving? Who signed for the packages? Hope it wasnt a gun.

 

[Cofaler]

I try to use UPS exclusively down here, I know my driver personally, we have each others' numbers, and he lets me know when he drops something (we live behind a security gate so they drop packages in a large job box at the gate.)

FedEx doesn't have much of a presence here at all, we never see the same driver, the closest facility is about 1.5 hours away. UPS had a warehouse that was only open about 1 hour a day that was totally useless. They closed it about a year ago so now we drop stuff at the equipment rental place which is closed on weekends.

I recently bought a long gun on my C&R and the seller prefers fedex because he's had issues with UPS. After I explain the situation here he agreed to ship UPS. I received two items from UPS right after that conversation. I ordered some mags from Checkmate, when I got the box it was soaked in diesel, there were no mags inside, just an injector pump for a Cat backhoe. The other was a long gun where the last 18" of the box was almost torn off and the bubble wrapped butt stock was sticking out the end. I called the guy back and told him to ship my C&R gun any way he felt comfortable, shipping stuff is a crap shoot and I was basing my opinion of UPS mainly on my driver, who has control over a very small percentage of anything that may or may not get to me. The seller of the C&R gun ships a lot of guns, and told me he quit using UPS because of stuff like I experienced, and he noticed that most of the issues he had with them happened when they had packages over the weekend, which makes sense and was the case on both of my recent issues with them. I have started only shipping on Mondays.

 

[Sam Summey]

I was expecting a package today via UPS. Driver pulls up in front of my home, sits inside the truck for a few minutes then drives off. First the tracking states the delivery is scheduled for later in the day, now it is delayed until Monday. Second time something like this has happened. What is going on with UPS?

More than likely the package was put on the wrong truck.

 

[bergmen]

Ordered some ammo (CCI Maxi-Mag .22 WMR) the same day I got an e-mail from Midway saying they can now ship to my home (California) without going through FFL. Shipped a couple of days later (UPS). UPS scheduled a delivery date which got bumped several times for several days then finally I got an e-mail saying it was delivered to my front door. Looked and looked all around, no package. Filed a claim on 8/5 and notified Midway.

Two days later, a neighbor a few properties over dropped by to say they delivered to his house and obviously didn't read the damned label and handed me the banged up package. Inside was a broken ammo box (CCI uses plastic slide-top ammo boxes) and the other nine boxes I ordered.

So, I got the ammo but UPS is still dinking around trying to find out where it was delivered. They were suposed to resolve this in 48 hours, as of today (8/9), no resolution.

I will not be using UPS again if I can help it. They have closed all sites where a customer can visit to discuss issues, they only have sending depots at local stores that have nothing to do with deliveries. They are NOT what they used to be.

Dan

 

[NC FNS]

Are you saying that UPS just delivered to the drug store on their own without your mil approving? Who signed for the packages? Hope it wasnt a gun.

They default to a pick-up point if "undeliverable". Happens to be a drug store there. They deliver to the drug store the following day after the first attempt instead of trying at the actual delivery address again.

 

[JackBull]

They default to a pick-up point if "undeliverable". Happens to be a drug store there. They deliver to the drug store the following day after the first attempt instead of trying at the actual delivery address again.

They arent doing that here, yet.

 

[Joey]

I think "progress" has a lot to do with the decline in shipping service. Several years ago I was a warehouse manager, receiving was part of my job. We had a black guy that delivered for UPS, nicest person you could hope to meet. He would chat with you for a few minutes, tell a joke, or whatever. Then came cab cameras and GPS. They limited a driver's time at each delivery to the bare minimum. Gone were the chats and jokes, always "sorry, man, gotta go". If someone falls behind on their route, they are subject to discipline by their managers. Which leads to packages being thrown on the porch, rather than placed. All the blame cannot be placed on the drivers, though it does lead to a DGAS attitude.