RedlegM109A1
Single-Sixer
My brand-new Ruger SR40c had to go back to Ruger on July 3. Ruger was very nice and emailed me a shipping label literally during the phone call. I dropped the pistol off at UPS on July 3 and received it back today, July 11.
The pistol had been suffering light strikes (a lot; as many as 3 per magazine) and started locking back after every shot. Not after every magazine. After every shot. Obviously it needed to go in.
The pistol came back today, and at lunch I took it to the local pistol range. Put 123 rounds through it, using all 8 of my magazines. Not a single issue, so Ruger definitely came through.
Incidentally, Ruger replaced the slide stop assembly, the slide stop spring, and the striker assembly. They then put 40 rounds through it.
You can say what you want about this episode, but Ruger certainly took ownership to the problem and fixed it. Gotta love that. I have been buying Ruger products since the early 1980s and this is the first time I have had to use their legendary customer service. Now I see why everyone speaks well of it.
The pistol had been suffering light strikes (a lot; as many as 3 per magazine) and started locking back after every shot. Not after every magazine. After every shot. Obviously it needed to go in.
The pistol came back today, and at lunch I took it to the local pistol range. Put 123 rounds through it, using all 8 of my magazines. Not a single issue, so Ruger definitely came through.
Incidentally, Ruger replaced the slide stop assembly, the slide stop spring, and the striker assembly. They then put 40 rounds through it.
You can say what you want about this episode, but Ruger certainly took ownership to the problem and fixed it. Gotta love that. I have been buying Ruger products since the early 1980s and this is the first time I have had to use their legendary customer service. Now I see why everyone speaks well of it.
