Praise for Kershaw

[Mike J]

So several years ago I bought a Kershaw Link knife. I have carried it & used it daily. A few years ago I bent the pocket clip. I used a pair of needle nose pliers to grip it & gave it just a little bit of a twist to tighten it up. That worked for a while but of course eventually it loosened up again. So about a week ago I did a little digging, went on their website & filled out a form requesting replacement parts. They did not ask for any money. Not even to cover shipping costs. I did spend a little this evening to get a "precision screwdriver set". I didn't have a Torx driver small enough for the tiny screws. So now my knife has a brand new belt clip. I know this is a relatively small thing but I also believe good customer service should be recognized.

 

[sfhogman]

Damn right. Always have my Kershaw on me...good knives.

 

[Ride1949]

Been carrying a Kershaw in one form or another for the last 25+ years.

 

[WAYNO]

Been carrying a Kershaw in one form or another for the last 25+ years.

Me too.

 

[vito]

Me three.

 

[Chief 101]

My only Kershaw clips on my pocket every day. I can't think of a day in the two year I have had it that it didn't get used for something...

 

[ibboatin28]

OUAT we might have been partying I don't remember but my rainbow leek ended up in the fire. When I found it the next day I sent it to Kershaw and they sent me a brand new one. It' some of the greatest customer I've experienced.

 

[Kevin]

That’s great customer service!

I had a small laptop that a screw got loose and fell out of the bottom. Not a big deal, but I had to buy a set of very small torx screwdrivers to put a new screw back in place.

It’s surprising how often I’ve used that set since then. They really come in handy.

 

[Mike J]

That’s great customer service!

I had a small laptop that a screw got loose and fell out of the bottom. Not a big deal, but I had to buy a set of very small torx screwdrivers to put a new screw back in place.

It’s surprising how often I’ve used that set since then. They really come in handy.

The bad part is I had a multi screwdriver with assorted small flat, torx, & Phillips bits but I couldn’t find it. Right after I got back with the new small bit & screwdriver set & changed the clip my daughter found the old one. It had fallen off my nightstand & rolled under the bed. It wont hurt to have an extra set.

 

[Gopher]

I lost the pivot screw out of an old discontinued knife and ask for a replacement. They sent two and neither one fit. I appreciated the effort on an out-of-stock knife. Ended up getting another one out of a scrap box of knives at a gun show. It works but I don't trust it. It gave me a reason to buy another Kershaw.

 

[Mike J]

I got started on Kershaw by finding one. The contractor I was working for was doing a mechanical remodel on the domestic terminal at Hartsfield Jackson Airport in Atlanta. We walked into a space we were going to be working in & it was hanging by its belt clip on a ceiling wire that the last foot or so of had been bent up. I asked everyone from every trade if it was theirs & no one claimed it so I kept it. I carried it for a year or two. Then I was trying to do something in hurry up mode & broke the blade. I checked into their warranty then & found out that while they will replace blades for a small fee they don't warranty them for a factory second knife. The knife I had found was a factory second. That was when I bought the Link. I would have never bought an assisted opening knife before that but using one changed my mind.

I like them enough I recently gifted a Kershaw Cryo II to my nephew.

 

[WendyZXZ]

The Blur model is still one of my favorites!

 

[Ride1949]

I carried a Blur for many years. Lost it on a camping trip. These days a Kershaw Cryo is my EDC. Rotated occasionaly with an Oso Sweet. (Cryo designed by Doug Hinderer, Oso Sweet by Ken Onion)

 

[bookemdano]

So several years ago I bought a Kershaw Link knife. I have carried it & used it daily. A few years ago I bent the pocket clip. I used a pair of needle nose pliers to grip it & gave it just a little bit of a twist to tighten it up. That worked for a while but of course eventually it loosened up again. So about a week ago I did a little digging, went on their website & filled out a form requesting replacement parts. They did not ask for any money. Not even to cover shipping costs. I did spend a little this evening to get a "precision screwdriver set". I didn't have a Torx driver small enough for the tiny screws. So now my knife has a brand new belt clip. I know this is a relatively small thing but I also believe good customer service should be recognized.

Same here. I have a bunch of Kershaw's. Love their Launch series. I have a Speed Bump that
somehow ended up under my tractor wheel. Only damage was to the clip. Flattened that
sucker to where I couldn't get it right again. I sent them a request on how to get another
clip. Instead of the info, they sent me a replacement clip with screws. Refused my offer to
pay for it and just told my they were happy to have me for a customer. That's how it's done
folks.
Dano

 

[Bob Wright]

You are absolutely right! Many folks, and firms, are "damned by faint praise."

As somebody said at a funeral, "The evil that men do oft lives after them, the good oft interred with their bones."

Thank youj.

Bob Wright

 

[KS25-06]

Kershaw is the best. Probably have 15 or 20 of them. S30V, D2 and CM154 are my favorite knife steels, have gave them to my son-in-law, grandson and granddaughter's husband and a few close friends. Love the assisted openers. Have carried them for over 23 years. Their customer service is great.